Customer Service Representative
Resume:
Michelle Waite
Williamson, GA *****
*********@*****.***
Energetic customer service representative with 25+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, and increasing customer engagement. 25+ years of Transferable skills, willing to learn new areas of expert experiences. High adaptability.
Will work hard to set a good example for the people around me, and take pride in my work ethic. Work Experience
Assistant Store Manager/Store Manager
Freshway Market - Zebulon, GA
August 2023 to March 2024
• Oversee daily operations
• Control of Customer Service Operations/ Satisfaction
• Data entry
• Monitoring movement of inventory
• Supervision of all employees
• Quality control
• Manage money handling/ Deposits/ Movement
• Monitor Money
• Scheduling
• Coaching, Counseling
CSR - Customer Service Representative WFH
HGS - Texas
March 2022 to July 2022
Handled calls from members with the need to find a dentist in the area in which they reside in. Scheduled appointments for members with a dentist. Looked up specifics of each members insurance and discussed the members coverage and deductibles. Obeyed all HIPPA laws.
• Technical savvy -able to multitask between multiple browsers & systems using dual monitors, working from home
• Provided assistance to clients
• Created customer appointments
• Answered phone and assisted clients and Members with changes
• Explained products and benefits
• Multiple monitor maneuvering
• Explained the details of each clients Insurance coverage
• Helped clients to understand insurance benefits, along with out-of-pocket expenses if needed
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors Shift Manager
McDonald's - LaGrange, GA
August 2019 to January 2020
• Supervised team members in order to ensure quality of service
• Supervised kitchen activities to ensure quality of food
• Hired, trained and scheduled the activities of food service personnel
• Ensured cleanliness of the outlet
• Investigated and resolved complaints akin to food service and quality
• Maintained inventory and ensure adequate stocks
• Managed cash register
Assistant Manger
McDonald's Restaurant - Tampa, FL
February 2014 to January 2019
• Supervised team members in order to ensure quality of service
• Supervised kitchen activities to ensure quality of food
• Hired, trained and scheduled the activities of food service personnel
• Ensured cleanliness of the outlet
• Investigated and resolved complaints akin to food service and quality
• Maintained inventory and ensure adequate stocks
• Managed cash register
Assistant Manager
Taco Bell - Tampa, FL
July 2006 to July 2014
• Supervised team members in order to ensure quality of service
• Supervised kitchen activities to ensure quality of food
• Hired, trained and scheduled the activities of food service personnel
• Ensured cleanliness of the outlet
• Investigated and resolved complaints akin to food service and quality
• Maintained inventory and ensure adequate stocks
• Managed cash register
Office Manager
M&L Trucking and Grading - Tampa, FL
August 2010 to January 2014
• Data Entry / Security of all data entry
• Shipping and Receiving
• Customer Service Communications
• Payroll Entry
• Supervise of tasks/ office duty follow up
• Privacy of our clients
Education
High School Diploma
LeRoy Central High School - Le Roy, NY
Skills
• Shift Management
• Supervising Experience
• Assistant Manager Experience
• Management
• Office Management
• Payroll
• Accounts Receivable
• Inventory Control
• Search engines
• Google Docs
• Windows
• Accounts Payable
• Microsoft Powerpoint
• Customer service
• English
• Communication skills
• Active Listening skills (10+ years)
• HIPAA
• Data Entry
• Microsoft Outlook
Assessments
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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