757-***-****

ad43ws@r.postjobfree.com

Chafain HaymanSKILLS

●Strong written and verbal communication skills

●Ability to type 60 words a minute.

●Proficient in Microsoft Office and similar software

EXPERIENCE

H&R Block- Office Manager

June 2021- present

●Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

●Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

●Serve as point of contact for onsite escalated client service concerns

●Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

●Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

●Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

●Lead daily huddles and communicate essential information to office associates

●Analyzes work area and makes recommendations for potential cost effective improvements

●Oversees business office functions to maintain efficiency

●Monitors payroll and benefits program for accuracy, timeliness, cost effectiveness and compliance with state and federal regulations.

●Oversees and contributes the employees' orientation and mandatory education program

●Access to all system reporting tools and functions to review practice daily functioning

H&R Block -Administrative Assistant

March 2020- May 2021

●Performs customer service functions by screening calls,respond to emails and assisting with clients

●Use trained sales techniques to reach company goals of appointments set and customer satisfaction

●Order and prepare renewal information packets for employee benefit meetings

●Assist clients with claims, policy information and other daily inquiries

●Process required paperwork for tax professionals

●Schedule appointments for clients and tax professionals and reach out to inquire about follow ups

●Prepare and send all documentation to tax professionals for review and approval before sending off to clients

●Prepare and purchase orders for the office

●Performed other related duties as assigned

Smooth Ride Services LLC - Administrative Assistant

May 2019-March 2020

●Proofread, type documents and correspondence

●Receives and distributes office mail.

●Assists with preparing documents for audit

●Processed and distributed payroll

●Schedules and organized appointments; takes minutes during departmental meetings.

●Purchase orders for the office and transportation

●Processed documents through scanning and filing

Mary Miller Campaign - Administrative Assistant and Outreach Coordinator

January 2019-April 2019

●Responsible for all setting up all campaign related functions and meetings

●Provide customer service by answering phone calls, taking messages and responding to emails

●Processed paperwork by scanning,filing and photocopying

●Proofread, type documents and correspondence

● Effectively communicate ideas and proposals verbally and in writing

●Preparing and sending all documentation to candidate for review and approval via authentication

EDUCATION

Morgan State University— Clinical Psychology

August 2018 - December 2023

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