Kelly Bos

***-* **** ****** *******, ON N*E *A*

cell: 519-***-****

Profile

Mature, reliable, hardworking individual

** + years experience providing exceptional customer service

Proficient in using IBM systems, Microsoft Excel, Word and WordPerfect

Excellent team player who easily works well within a fast paced, busy environment

Smart Serve and ServSafe Certification, Whimis Certified, First Aid Certified

Employment

Home Hardware November 2021- April 2023

Cashier, Shelf Stocker, Hagersville, On

Customer Service including returns

Balanced Cash

Tim Hortons January 2015- June 2021

Supervisor 2015-2017

Assistant Manager 2017-2021, Woodstock on

Drive thru

Cashier, worked Sandwich unit, led shifts, sent employees on breaks and delegated tasks.

Balanced drawers, completed product orders, counted inventory, completed schedules

PILOT FLYING J October 2008 – October 2013

Travel Center Assistant Manager, Ayr, ON (June – October 2013)

Assisted in managing the day to day activities of a busy travel center

Restaurant General Manager, Tilbury, ON (October 2008 – June 2013)

Managed a five star restaurant

Supervised up to 20 employees, interviewed, hired, coached and completed corrective

action if necessary

Supported sales reps in opening new accounts and upgrading existing services

Quickly and effectively solved customer challenges, Maintained quality control/satisfaction records, constantly seeking new ways to

improve customer service

Monitored inventory on a daily, weekly and monthly basis

Prepared work schedules and payroll

Handled cash, debit and credit transactions

FLORAL EXPRESS 2004 – 2006

Assembly –Line Labourer, Woodstock, ON

Planted flowers and created flower arrangements as part of a fast paced

assembly team

Prepared and packaged specific, special customer orders

Monitored inventory

Education

Pre-Health Certificate, ST. CLAIR COLLEGE 2008

Ontario Secondary School Diploma, NORWICH DISTRICT HIGH SCHOOL 2005

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