Racheal Doll

Fountain Valley, CA *****

ad43v8@r.postjobfree.com

+1-949-***-****

I am a registered addiction counselor with 10 yrs of experience in the substance abuse and mental health industry. I am skilled in the admissions process, including billing and insurance (UR), familiar with ASAM criteria and also pride myself in providing compassionate, caring and detail oriented services to a diverse population of clients.

I have also had experience in the onsite operational and management systems of an inpatient and outpatient treatment facility.

Authorized to work in the US for any employer

Work Experience

Sr Admissions Coordinator

Private - Fountain Valley, CA

October 2022 to Present

In my current position I am responsible for responding to all admissions inquiries, including but not limited to admissions phone line calls and web-based inquiries. Completing Admissions Team contact logs (including status updates and planned follow-up actions). Communicating and coordinating client admission matters with the Admissions Team and other staff members as applicable and appropriate. I am also responsible for coordinating the pre-admit process for potential clients and planned client admissions

While maintaining a strong understanding of the care, treatment, and services that the center offers and provides to individuals with substance use disorders, mental health disorders, and/or co-occurring conditions to allow me to effectively communicate the during the course of admissions, in an effective and professional manner.

I have a vast knowledge of Pre-Admit Assessment Screenings that allows me to effectively communicate information reported by the potential client and working with the Medical and Clinical team with review and approve in a timely manner. I am confident in explaining forms of payment that can be offered to potential clients and I also have multiple years of experience negotiating the financial terms for each client’ and their specific Admission Agreement while following policies and protocols. I also have a multiple years of experience explaining the process to potential clients who want to utilize insurance to pay for treatment services, collecting information to complete a verification of benefits (VOB) and communicating with the billing team for review and approval. I am also very confident in my ability to speak with clients and/or FRP (financially responsible party; e.g., parent) to obtain payment for treatment and services and following policies and protocols applicable to each form of payment (out-of-network insurance, in-network insurance, collection of member responsibility amounts, private payment amounts/terms, and pro bono care approval) I am confident with performing outreach duties/assignments if need be and effectively communicating and maintaining relationships with other healthcare professionals / organizations, hospitals, businesses/ corporations, the legal community, the general public and the local community.

I am also well versed in court services and completing tasks that may be required for clients with court service needs.

Lastly,

I pride myself in always being a team player and being a solution oriented person. Having a harmonious work environment and culture is very important to me and vital to developing and maintaining positive professional relationships in and outside of a company Program and Admissions Director

Anchored Tides Recovery - Orange County, CA

July 2020 to October 2022

Oversee day to day activities both operational and programming including on-site and offsite. Admissions process including billing and intake for all new clients as well as assisting in healthcare management.

(Medications, Dr’s appts etc)

Group Facilitator/Sober Coach/Alumni Coordinator/Admissions Coordinator Los Angeles Recovery Center - Los Angeles, CA

November 2020 to July 2021

Program Manager/Admissions/Marketing Assistant /Billing Assistant /Auditor/ UR

Asana Recovery - Costa Mesa, CA

February 2018 to October 2020

Program Manager/Admissions/Marketing Assistant /Billing Assistant /Auditor/UR 02/2018-10/2020

ASANA RECOVERY-Costa Mesa, CA

Program Manager duties Included Participate in audits and inspections. Manage In Patient and Out Patient Program including group schedule and activities. Review and approve program alongside the clinical team. Evaluate program strengths and identify areas of improvement, quarterly.Implement and manage changes to ensure project goals and objectives are met. Provide supervision to all counselors, techs and operations staff. Recruit, hire, train, and evaluate all program staff. Meet with each client on a weekly basis to check on their progress in treatment including but not limited to living situation, relationships, employment, education, need/desire to extend treatment, discharge plan, etc. Create and manage group schedule and outings along side clinical team on a variety of specialty topics, ie relapse prevention, life skills, mindfulness, aftercare planning, etc. Ensure a community environment is maintained and actively participate in team building activities and staff meetings. Provide crisis intervention and emotional support to clients when appropriate. Maintain accurate & updated information in each client's chart and EHR(KIPU) system, to our organization and JCAHO standards. Admissions duties included fielding incoming calls for admission to all levels of care for drug and alcohol recovery. Completing all pre-admission assessments and working with families and all medical, clinical and support staff to get the client safely into our care. Marketing Assistant duties included updating website and all online social media platforms on a daily basis or as needed.

Billing Assistant duties included tracking authorizations and billable days. Analyzing and auditing billing documents and spreadsheets to maintain accuracy (UR) Billing collections from past clients and insurance companies.

Auditor duties included daily auditing group notes, clinical and medical information inputted into KIPU charts.

Admissions Coordinator

Solid Landings Behavioral Health - Costa Mesa, CA

April 2015 to August 2018

Duties include filtering and tracking calls that come in from the internal marketing and also working with admissions from start to finish, including handling the financials which may be insurance for cash pay, doing a clinical pre-assessment with client to send out to the facility MD, assisting families with travel arrangements and being on call until the client makes it in safely. Client/Project Manager

Clients Everyday - Newport Beach, CA

August 2017 to January 2018

Duties include problem solving, hiring, maintaining and managing client communications, gathering content needed for digital marketing/advertising and all assets included in the company process. Sales

Provisioning - Costa Mesa, CA

February 2012 to March 2015

Duties include interviewing and collecting content from clients for ads, landing page creation and business listing creation; Advanced keyword research for local SEO marketing campaigns and facilitating Google and client calls.. This role required typing more than 60 WPM, proper use of time management and being able to perform multiple tasks at a time and customer service skills. Recovery Tech/Intake Coordinator

YELLOWSTONE RECOVERY - Costa Mesa, CA

February 2009 to February 2010

Duties include maintaining the household and residents needs including: grocery shopping, administering medication, drug testing, transporting clients to meetings and appointments, serving as support and role model to new intakes.

Education

RAC-Registered addiction counselor

Accbc - Lakewood, CA

January 2020 to Present

Certification in CPR/RADT/Substance Abuse

Durango High School - Las Vegas, NV

Skills

• STRONG COMMUNICATION SKILLS (Less than 1 year)

• TRAINING (Less than 1 year)

• Utilization Review

• Compliance management

• Keyword Research

• Blogging

• Search Engine Optimization (SEO)

• Digital Marketing

• Program Management

• Social Media Management

• Salesforce

• Addiction counseling

• Communication skills

• Customer service

• Inside sales

• Sales

• HIPAA

• Documentation review

• Insurance verification (7 years)

• Salesforce

• Social media management

• HubSpot

• SEO

• EMR systems

• Typing

• Personal assistant experience

• Windows

• Time management

• Communication skills

• Computer skills

• Medical office experience

• Proficiency in using Availity for eligibility and authorization requests (7 years)

• Addiction medicine

• Compliance management

• Addiction counseling

• Financial auditing

• Customer service

• EHR(KIPU) system (7 years)

• EHR systems

• Call rail

• Call tracking metrics

• Utilization review

• Operations management

• Interviewing

• Medical billing

• Program management

• Account management

Certifications and Licenses

First Aid Certification

PMP

RAC-CT

December 2021 to December 2025

Registered addiction counselor

CPR Certification

Additional Information

• Strong reasoning and organizational skills

• Customer Service/Sales training/Admissions

• Able to multitask (i.e. taking phone calls/emails/collecting data/typing/filing)

• Able to work in a fasted paced and high stress environment

• Solution oriented-problem solving

• Leadership skills

• CCAPP, Ethics and CA state regulations training

• strong communication skills

• Insurance verification and UR experience

Contact this candidate