Jessica fuentes

**** ******** **** **, ** ***** 980-***-**** ad43v7@r.postjobfree.com

Objective: self-motivated individual with more than 3 year’s work experience in a fast-paced business environment with strong client services skills, currently seeking an entry-level support analyst position within the financial services industry

WORK EXPERIENCE

Wells Fargo Customer Information Center 2018- Present

Wire Transfer Specialist

•Initiated high risk, high volume, large US Dollar and foreign currency, international (SWIFT/CHIPS), domestic (FED), tax, wire transfers via phone for consumer, business, wholesale, and Private Bank clients

•Worked closely with Wells Fargo’s Foreign Exchange team to assist the customer to obtain a preferred rate/contract for Private Bank customers and for regular wires exceeding the equivalent of $100K USD

•Adhered to Dodd Frank regulation while processing international wires from a consumer account

•Responded to complex wire inquiries from internal and external customers regarding wire transfer customer agreements, wire investigation cases, incoming wires, wires pending in Risk and OFAC for review, and wire cancellations

•Placed calls to customers and advised on incoming wires into their account and provide remitter’s details

•Communicated with other departments or managers to resolve customer issues pertaining wires

•Followed MTS, PEGA, HOGAN, NICE, SVP, Microsoft Office, eDIV, Dodd Frank, OFAC/BSA and SWIFT, CHIPS, FED wire processing guidelines

Wholesale Vaping Supply by Madvapes 2014-2018

Escalation Manager/Account Manager for North, South & Central America

•Light bookkeeping track record of accurately and efficiently supporting accounting activities

•Achieved Top Performer recognition by 2016 averaging sales from 40k to 100k weekly

•Logistics, shipping and receiving shipments. Worked closely with FedEx, DHL freight, US Customs

•Contributed to over 5 million in sales to from 2016-2018 with over 1000 accounts

•Technology skills w/ MS Office (Word, Excel, Outlook, PowerPoint, Magento, Clover, Bitrix, Erply

•FDA/EU TPA knowledge and adherence to ensure effective regulatory compliance, proper documentation to minimize losses

•Promoted to Supervisor Assistant for sales and customer service director

•Successfully retained and continued relationship building with business clients and vendors

Madvapes Corporate Office 2013-2014

Customer Service Agent/Admin Assistant

•Liaison for manufacturing & shipping department–successfully set up more efficient communication

•Minimized losses in reshipping by investigating & retrieving lost packages from FedEx/USPS

•Supported multiple departments, preparing reports, answering and routing calls

•Entrusted to manage office in absence of supervisor

•Maintaining high level of sensitivity while handling time sensitive confidential information

VOLUNTEER

Involved through Hopewell Presbyterian Church

•After school tutoring assistance, students 6th through 11th

•Community outreach for the elderly through Hopewell Presbyterian Church

•Mission trips to Washington DC, Mexico, and various parts of NC

EDUCATION

Central Piedmont Community College 2016-2017

Fall/Spring Courses

Current Central Piedmont Community College Completed in 2016

General Education Diploma

mallared High School 2008-2011

International Diplomacy Club

Leadership Club Member

Key Club Member

SKILLS

•Excellent Interpersonal Skills

•Written & Verbal Communication

•High Energy

•Customer Relationship Management

•Culturally competent

•Outstanding team building skills

•Leadership Skills

•MS Office

•Strong Work Ethic

•Motivation

•Ability to Multi-task

•Bilingual - Spanish

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