Caitlin Carter

Somerset, KY *****

ad43v6@r.postjobfree.com

+1-606-***-****

Authorized to work in the US for any employer

Work Experience

Head Infant Teacher

The Ark Childcare Center - Somerset, KY

August 2021 to Present

I assist other teachers in their classrooms when needed, I provide scheduled breaks to teachers. I assist the director with greeting parents at the door of the mornings and afternoons with their child(ren). I help to nurture the children and make sure they have a great day at daycare by ensuring they are taken care of, happy and have fun while also making sure their basic needs are being met daily. CSR - Customer Service Representative

EOS - Somerset, KY

May 2019 to March 2020

Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction.

Memorized company scripts/services to be able to answer customer questions quickly and efficiently. Received data such as customer names, addresses, phone numbers, account numbers, credit card information and enter correctly into customer service software. Was available for new hires to sit in and listen on any incoming calls I received or outgoing calls that I made to customers regarding accounts/ past due balances/ shut off notices/ and calls to attempt to help if possible or collect payment. Answered any new hire questions they had regarding service script recitation, conflict resolution, and data entry.

Toddler Teacher

Children's Learning Tree - Somerset, KY

March 2015 to May 2019

Head teacher over toddler age group. I created a safe and nurturing childcare environment for up to 10 children ages 2 to 3 years old collaborating with other caregivers. Maintained a clean environment by changing 30+ diapers daily, potty training children, and regularly sanitizing surfaces. Clearly communicated and coordinated with parents to understand each child's specific needs and desires. Effectively interacted and educated toddlers working towards specific age-appropriate milestones. Server/Cashier/Hostess

Orans - The Wagon Wheel - Eubank, KY

April 2011 to September 2014

Served breakfast, lunch and dinner to 50-100 customers per shift. Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests. Swiftly and successfully resolved conflict resulting in customer satisfaction. Warmly greeted new and returning customers and developed relationships resulting in customer loyalty. ADT DSP

Community Opportunities - Somerset, KY

May 2012 to January 2013

Maintained accurate records of patient care, conditions, progress and concerns. Assisted clients with their daily hygienic needs / bathing, oral hygiene, grooming, feeding and elimination. Helped clients move in and out of beds, baths, wheelchairs and automobiles. Maintained a clean, healthy and safe environment for clients to complete their daily tasks while also helping them to set reachable goals and meeting them.

Education

High school or equivalent

Pulaski County High School - Somerset, KY

2009 to 2012

High school or equivalent

Skills

• Child care

• Customer Service

• Customer Care

• Call Center

• CSR

• Customer Support

• Toddler Care

• Cold Calling

• Infant Care

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