Case Manager Assistant Program Director

PATRICIA WILLIAMS

Lakeland, FL

Phone: 863-***-****

Email: **********@***.***

Over 3 Years as an Assistant Program Director

Over 10 Years as a Case Manager Supervisor

Dedicated to the Protection and Safety of Florida’s Children

Employment Skills and Abilities:

Record Keeping

Audits (Case Files)

Case Plan Compliance

Report Writing

Verbal/Written Communication

Detailed Oriented

Organizational Goals

Social Perceptiveness

Dependable/Trustworthy

Professional Employment Experience:

Assistant Program Director

Provided administrative and operational oversight to a Child Welfare Case Management program assuring compliance with applicable state and federal regulations, contract requirements, and contract outcomes.

Supervised up to 2 supervisors and 10 case managers ensuring they understand what is expected from them and that they are following all regulations and case judgements.

Monitored high risk cases and put resources in place to alleviate the risks.

Assisted in interviewing, hiring, and trained incoming staff ensuring they understand all concepts presented.

Mentored new staff until they have proven success in their new job title.

Reviewed program to ensure the appropriate levels of care for children, service provision, and expenditures.

Evaluated the work of staff to ensure that programs are of appropriate quality and that resources are used effectively.

Established and maintained relationships with other agencies and organizations in the community to meet the families/children’s needs and to ensure that services are not duplicated.

Submitted weekly reports on case reports to ensure permanency is achieved in a proper manner.

Reported on run aways, neglect, placement, adoptions, and other situations pertaining to youth.

Case Manager Supervisor

Provided services to children and families with abused and neglected children.

Assigned to 5 case managers who had up to 40 children per manager.

Assisted in training case managers in interviewing clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.

Served as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty.

Developed and reviewed service(s) plan in consultations with clients and performed follow-ups.

Conducted case meetings to review each child and their parent(s) to obtain updates and find solutions to problem areas.

Attended meetings with parents to update them on their progress and attended court meetings on the child’s behalf.

PATRICIA WILLIAMS

Lakeland, FL

Phone: 863-***-****

Email: **********@***.***

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Professional Employment Experience:

07/22 - 02/24 Camelot Community Care, Inc. Clearwater, FL Assistant Program Director

04/21 - 06/22 Eckerd Connects Clearwater, FL Assistant Program Director

03/18 - 04/21 Devereux Advanced Behavioral Orlando, FL Case Manager Supervisor

09/07 - 03/18 Gulf Coast Jewish Family-Community Clearwater, FL Case Manager

Professional Education:

Florida Southern College Lakeland, FL Bachelor's Degree of Sociology

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