DEON COX
ad43ur@r.postjobfree.com
Organized, experienced, goal-oriented, team player seeking a position in an established medical
office supporting physicians, nurses, and other medical staff to facilitate excellent patient care.
PROFESSIONAL EXPERIENCE
Dispatch Health, Dallas TX 2019 -2024
RCM Billing Specialist July 2022- January 2024
Troubleshoot and escalate all billing inquiries received via email, fax, and phone
QC patient files to insure correct address for billing, account payable and receivable
Review contracts to eliminate coding errors on claims and make corrections on
modifiers as needed
Ensure claims have all necessary medical documentation required
Process credit card payments for delinquent claims as well as payment
reimbursements through Instamed and AthenaOne
Collaborate with both Revenue Integrity and Denials teams on various billing
Projects
Adept in handling accounts payable functions.
Excel in processing invoices accurately and efficiently, ensuring timely payments to vendors while maintaining detailed records. Proficiency in reconciling accounts and resolving discrepancies contributes to streamlined financial operations. With strong attention to detail and a commitment to compliance, I strive to uphold financial integrity within the organization.
As an experienced account receivable specialist, skilled in managing customer accounts and optimizing cash flow through timely invoice generation and follow-up on payments.
With a customer-centric approach, I cultivate positive relationships while effectively minimizing overdue balances and improving overall receivables performance.
RCM Call Queue 2020-2022
Answer inbound patient calls regarding balances and insurance
Return voicemails to patients
Process patient payments ( account payable and account receivables)
Update Insurance/patient demographics
Send communication to AR team with insurance/claim issues
Contact patients for additional demographic and insurance information
Care Ambassador May 2019 – 2020
All components of acute patient screening including; evaluation of symptoms/ chief
complaint, coordination of secondary triage when applicable with Providers in the field.
Coordination of day to day PA/NP and EMT patient volume thru screening Patient's concerns
Coordination of referrals for patients
Post-visit patient callbacks
With strong attention to detail and a commitment to compliance, I strive to uphold financial integrity within the organization.
CHILDREN’S HOSPITAL, Plano, TX Jan 2018 – 2019
Patient Care Technician and Healthcare Unit Secretary
Administrative responsibilities such as:
Answering phones
Making copies
Scheduling appointments
Maintaining supplies
Admit Patients
Administer and maintain patient records
Break down medical charts for record keeping
Coordinate billing
OCHSNER MEDICAL CENTER, New Orleans, LA Oct 2016 – Dec 2017
Temporary Medical Assistant
Coordinate/Maintain charts using EPIC Database System
Triage & Vitals
Obtain Patient Demographics
Prepare Patient Exam Rooms
Assist with CPR Training
Verified Insurance and Retrieve authorizations for CT Scan, MRI’s, etc
Maintain Sterile Medical Equipment
Schedule Procedures and Surgeries
Entered Patients into Electronic Medical Records
EYE PLASTIC SURGERY ASSOCIATES, Dallas, TX Jul 2003 – Aug 2016
Medical Assistant
Coordinate & Maintain Charts
Schedule Appointments & Surgeries
Arrange Office duties
Supervised Staff
Educate & Train New Employees
Assist with CPR and Medi-soft software Training
Entered Patients data into Electronic Medical records
Maintained Office medical files
Confirm Appointments/Order office and medical supplies
Coordinate office meetings and event functions
Assist with office procedures
Liaison for office staff with patients
Arrange Patient transportation and pick ups
Verified medical insurance
Retrieve authorizations for CT, MRI’s
Maintain Sterile Medical Equipment
Coordinate/Maintain charts using EPIC Database System
Triage & Vitals
Obtain Patient Demographics
Post Office Medical Charges
CARE ENTRÉE, Grand Prairie, TX 2000 – 2002
Regional Coordinator/ Customer Service
Provided Cost effective medical discount programs to customers
Administered services to over 275 agents nationwide
Arranged trainings, meetings & monthly regional conferences
Assisted agents with commission checks, sales & advertisements
Provided insurance quotes to customers
ORANDA HEALTHCARE, Dallas, TX 1996 – 2000
Billing/ Customer Service
Assisted with payables, receivables and medical coding
Assist customers regarding past due accounts
Posted customer payments
Scheduled patients healthcare appointments
CHILDREN’S HOSPITAL OF NEW ORLEANS, New Orleans LA 1992 – 1996
Medical Assistant
Coordinate/Maintain charts using EPIC Database System
Triage & Vitals
Obtain Patient Demographics
Prepare Patient Exam Rooms
Assist with CPR Training
Verified Insurance and Retrieve authorizations for CT Scan, MRI’s, etc
Maintain Sterile Medical Equipment
Schedule Procedures and Surgeries
Entered Patients into Electronic Medical Records
Process patient medical insurance claims
EDUCATION
NURSES MEDICAL CARE CLINIC, Dallas, TX
Medical Assistant Graduate (RMA), 2003
MEDICAL CODING CERTIFIED, Dallas, TX
1996
PHILLIPS JR. COLLEGE, New Orleans, LA
Office Administrator/Business 1984 – 1986
CERTIFICATIONS
CPR Certified
SKILLS
Patient Triage and Vitals, First Aid, Administer Injections for Vaccine Shots, Administer EKG’s,
Schedule CT & MRI Tests, Administer Urinalysis, Administer Hematocrit Tests, Process Medical
Insurance Billings and Coding, File and Maintain Patient Medical Records