Thomas Reynolds
Lebanon, IN *****
ad43ul@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
College Coordinator
Herff Jones, LLC - Indianapolis, IN
January 2021 to Present
• Extensively utilizes Excel, Sharepoint, Oracle and Microsoft systems.
• Proofreads more than 1,000 college and high school announcements for graduation.
• Communicates regularly with sales representatives for college and high school graduation.
• Formatted more than 7,000 lists of names for diplomas, cover orders and plaques for high schools, colleges and many others to assure customer satisfaction. Quality Assurance Agent/Customer Service Representative Illinois Tollway/Chicago Lighthouse For The Blind - Chicago, IL July 2016 to July 2020
Began as entry level Customer Service Representative, consistently receiving superb monitor reports until being promoted
• Monitors 630 minutes of customer service calls per week as Quality Assurance Agent
• Types personalized evaluations for each representative monitored
• Monitors short calls for call manipulation
• Utilizes SAP and Calabrio systems proficiently
• Since being promoted to Quality Assurance, escalated calls have declined among representatives Departmental Yeoman/Administrative Assistant
United States Navy
December 2010 to December 2014
• Generated thousands of Reactor Department's Awards, Evaluations and correspondence while aboard the USS NIMITZ
• Advanced from E1 to E5 in under 3 years
• Consistently received favorable evaluations and awards for performance
• Supervised junior sailors
• Received training in damage control and first aid Education
Associates of Arts
Truman College - Chicago, IL
2015 to 2018
HIGH SCHOOL DIPLOMA
GLENBARD EAST HIGH SCHOOL
2005
Skills
• SAP
• SharePoint
• Typing
• Quality Assurance
• Data Entry
• Oracle
• Microsoft Excel
• Databases
• Filing
• Customer service
• Typing
• Office management
• Data collection
• Quality assurance
• Workday
• Personal assistant experience
• SharePoint
• Oracle
• Proofreading
• Microsoft Access
• Databases
• Technical support
• Clerical experience
• Leadership
• Administrative experience
• Organizational skills
• Microsoft Office
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Communication skills
• Driving
• PeopleSoft
• Accounting
• Pivot tables
• Cash handling
• Math
• Computer skills
• Customer support
• Cash register
• Computer literacy
• Front desk
• Basic math
• Google Docs
• Information security
• Supervising experience
• Account management
• Office experience
• Research
• Document management
Certifications and Licenses
Driver's License
Assessments
Work motivation — Proficient
November 2023
Level of motivation and discipline applied toward work Full results: Proficient
Warehouse safety — Proficient
July 2023
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Inside sales — Proficient
January 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient January 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
January 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
August 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Case management & social work — Proficient
November 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Administrative assistant/receptionist — Proficient March 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.