Ericka Jackson

ad43u6@r.postjobfree.com

317-***-****

Professional Summary

Personable customer service and administrative support professional dedicated to providing the highest level of customer service with a strong focus on accuracy and attention to detail

Outgoing and efficient with the capacity to multi-task

Strong data entry skills; typing speed –45+ WPM

Extensive background in records maintenance and data entry

Professional Experience

Current employer Kemper Insurance

Sept 2023-present

Licensed Insurance agent

February 7, 2022-Sept 2023

Delaware Life Annuity Co.

Remote

Review and Process Annuity Applications

Review supporting documentations

Process funding payments

Correspond with Agents and Policy holders

September 2021-February 2022

Navient (Department of Education)

Remote

Received inbound calls to answer questions such as loan balance, interest rates, Payoff amounts and repayment options

Assisted with completing applications to submit for processing

Website Assistance with navigation and completing applications

Accept payments

Make updates to account information as needed

Make outbound calls to follow-up with borrowers to verify information or provide account updates

Submit tickets to back office for various inquiries

June 2020-September 2021

Navient (Unemployment Contract)

Remote

Customer Service Representative

Assist claimants by answering questions pertaining to their Unemployment claim

Identify and resolve any issues on the claim

Escalate claims to Claim Adjudicator for further review

Update system with pertinent information

Place call backs to claimants for follow-up

February 2018- June 2020

NiSource (Columbia Gas) Gahanna, OH

Quality Assurance Coordinator

Proof work performed and system generated by field technicians for accuracy and completeness of service line records

Manage confidential and sensitive information utilizing DIS/WMS

Monitor incoming records and distribute to QA/QC Coordinators within Lotus Notes

Work closely with Operating Centers, Field Technicians and Construction Coordinators to research records for account status to make decisions and recommendations within established guidelines

Education

American School of Technology

Technical Degree – Administrative Medical Assistant

Devry University

Bachelors of Science- Human Resources Management (Continued Education)

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