Ramadevi K

Mobile: +1-662-***-****

Email: ad43tr@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/ramadevi-kola-45577756/

PROFESSIONAL SUMMARY:

Over 10+ years of experience as a Business Systems Analyst, Product Owner, Product Analyst and Scrum Master in multiple domains like Banking, Finance, Investments, Global Investigations, Insurance, Wealth Management and Cross border payments in application enhancement, migration, and development projects.

Proven track record of success in overseeing and optimizing global payment processes, ensuring efficiency and compliance.

Extensive experience in leading cross-functional teams to deliver digital transformation initiatives, including payment system upgrades and modernization projects.

Specialized expertise in managing and enhancing API integrations for seamless payment transactions, improving overall system interoperability.

Proficient in handling global payment investigations, demonstrating a keen eye for detail and a commitment to resolving issues promptly.

In-depth knowledge of SWIFT messages, MT-MX, and ISO2022 standards, with hands-on experience in implementing and managing these protocols for secure and standardized communication.

Adept at driving enterprise-wide agile transformations, enabling faster adaptation to changing payment industry dynamics and ensuring responsiveness to market demands.

Demonstrated ability to navigate and lead application modernization efforts, enhancing the efficiency and effectiveness of payment processing systems.

Successful collaboration with vendors to optimize payment solutions, ensuring alignment with business objectives and driving cost-effectiveness.

Experience as an accomplished leader and facilitator between Business and Information Technology by effectively collaborating, facilitating, leading, and coaching multi-diverse teams.

Good experience in requirement analysis in terms of identifying Personas, Requirement’s classification &management, building AS-IS and To-Be Models, conducting and Identifying GAP analysis etc.

Strong experience in producing project artifacts and deliverables like Business requirement document (BRD), Functional requirement document (FRD), Use case documentation and user stories and creating and managing Requirement traceability matrix.

Proficient in creating use-case diagrams, activity diagrams and UML class diagrams and Use case, UML class diagram, Activity diagrams, wireframes, Prototypes, user stories, epics & themes.

Extensive working knowledge of all phases of the SDLC and methodologies such as waterfall, agile/scrum, and RUP.

Worked with the Data Analyst to create data mappings in Functional requirements; Well versed with SQL/writing queries.

Strong experience in developing source to target data mapping documents and in XML and XSD.

Experience in all phases of Data Modeling - Conceptual, Logical and Physical modeling for both OLTP and Data warehousing environments.

Facilitated and participated in Joint Application Development (JAD) sessions to gather the requirements and to resolve the revolving issues and to facilitate the coordination between the teams.

Creative thinker and analytical analytical person with demonstrated ability to multitask and deliver innovative projects from planning through execution under the pressure of fast-paced, time-sensitive environments.

Self-directed to meet end-user requirements, cost, and quality objectives through timely development and execution of information system functions, computer operations, and programming systems.

Experienced in API testing using Postman, SoapUI to check if APIs are returning the data in JSON, XML format as defined in API documentation using Swagger and required by workflow.

Experienced in STLC, understanding the manual and automated testing to perform Regression Testing, Black-Box Testing, System Integration Testing (SIT), User Acceptance Testing (UAT) by using Cucumber tool.

Technical Skills:

SDLC

Waterfall, Agile, Scrum, TDD, SAFe, RAD, Kanban

Operating System

Windows 98/2000/XP/Linux

Languages

XML, UML, Java, SQL

Testing Tools

HP- ALM, SOAPUI, TFS, Postman

Database

MS Access, MySQL, Oracle 10/11g, MS SQL server, IBM DB2

Modelling Tools

MS Visio, Lucid chart, Axure RP Pro, Balsamiq

Business Analysis Tools

JIRA, Confluence, Azure DevOps, Pega, Salesforce, Whizible, SRT

Protocols

Http, Https, SMTP, FTP, SOAP

Documentation

Adobe Acrobat 9 Professional, Microsoft Visio, Microsoft Office, Share point

Payment Products

ICORE 7X and 10X, Finacle, FCRM, Global Payment Investigation, FINCRAFT, Pipedrive (CRM)

Microsoft Tools

MS Project, MS Visio, MS Office Suite, Office 365, MS Outlook

WORK EXPERIENCE:

Virtusa Client: HSBC, Chicago, IL

Apr 2022 – Till date

Role: Lead Business Analyst

Description: Released numerous projects, including pivotal ones such as GPI, FLEX Reversal Deal Booking, and GPI-QBOT integration. Firco-GPI L2/L3 decision, FLEX Reversal deal booking, GPI and QBOT Integration, global investigation payments, Report Writer, SWIFT MT 191 Cap, FTP to PQMS Spearheaded API connectivity between Firco and GPI, automated treasury deal bookings, and streamlined investigation status retrieval. Implemented parsing logic and delegated rules in Global Payments Investigation, enhancing efficiency across diverse operating units, while also contributing significantly to the development of automated reports and dashboards for core teams.

Responsibilities:

•Responsible for the SWIFT MT, MX transformations.

Conducted meetings with various stakeholders to prioritize requirements.

Responsible for development of analysis, dashboards, reports, and data sets including performance reporting, Credit analysis and evaluation of assigned initiatives/campaigns.

Created Mock-ups, and UI designs to enable both Development and Business teams

Maintained/refined product backlog for more than one scrum team and broke down features into user stories/minimum viable products

Realized Requirements into functional specifications for multiple projects within the application; created user stories with acceptance criteria.

Analyzed business critical data and recommended improvements and worked with large data sets from inside and outside sources (e.g., internal data, social media, warranty data, sales, finance, manufacturing etc.).

Work with other team members on small to medium projects/initiatives. Managed projects in smart analytics.

Worked on analytical tasks and initiatives, prioritizes, communicates timelines, and executes with guidance from managers.

Developed datasets, dashboards, and reports for supported functions.

Conducted technical grooming meetings with the product teams to divulge requirements and translated business requirements into technical solutions

Conducted PSI and Sprint grooming meetings to deliver requirements to the development teams

Collaborated with cross functional teams to deliver integrated solutions and contributed to defining project scope and prioritization of deliverables

Translated the functional requirements into technical documents like API specifications that enabled the development team.

Performed Integration of multiple systems in the Enterprise.

Responsible for support of Application Suite. Managed customer tickets and tracked them to completion

Worked on several types of testing such as Asynchronous calls using Azure, Elastic search, synchronous testing using webservices and database testing using SQL queries

Coordination with onshore team during stand-up meetings, helped remove impediments.

Worked with other configuration teams to coordinate conversion activities

Active Monitoring of Tier 3 support tickets and maintain the SLA

Facilitated and participated in all scrum events

Working closely with Product Owner to prioritize enhancement/defects

Worked with Enterprise UX teams for best user experience and ensure Enterprise standards are met

Created workflows, business integration processes using Visio flow diagrams

Maintained product backlog of features, enhancement user stories and defects

Performed risk analysis to analyze the impact of the changes and the dependencies

Coordinated with Business partners to validate and approve product changes

Carried Sprint Demo sessions to business partners and other technical Integration teams to broadcast about new projects and enhancements

Responsible for preparing and managing release notes

Functioned as a QA lead for testing team in creating strategy for test plan and execution of Test cases.

Administered Security and functioned as key contact for managing user access to the application

Analyzed and Documented requirements for Data Migration

Converted customer feedback into live reporting system by implementing UI and reports

Environment: Agile Scrum, JIRA, MSOffice, MS Project, MS Visio, Kanban, SQL, JIRA, Enterprise Architect, MS Visio.

Client: Caspian Impact Investments, Hyderabad, India

Oct 2019 – Apr 2022

Role: Product Owner/Lead Business Analyst

Description: The project DIGIT@C successfully digitized the corporate lending lifecycle on Salesforce, introducing efficient stages like lead generation, due diligence, sanctioning, disbursement, and closure. It facilitated robust reporting, secure user access management, and seamless integration with external systems, including FinCraft, SMS Magic, and more. The data migration effort included transferring 15 years of detailed loan data for Caspian, encompassing active, inactive, and closed loans for each client.

Responsible to create multiple reports for the internal and external stakeholder such as Credit analysis, Operational, accounting, Business Intelligent Reports by using the advanced Salesforce technology and Artificial Intelligence.

Created the new content, new structures and patterns as per the expectation from the C-Level executives who are typically responsible for making strategic decisions and the overall operations of the organization.

Experience with Enterprise Architecture (EA) involves a comprehensive understanding and application of strategies and methodologies to align an organization's IT infrastructure, processes, and systems with its overall business goals

ensuring that an organization can adapt to changes, optimize processes, and effectively implement new technologies.

Experience with major cloud platforms like AWS, Google Cloud Platform (GCP)

Understanding of Network Architectures, Network Security and Protocols, Ability to diagnose

network performance issues and recommend solutions that improve data transfer efficiencies

and reduce latencies.

Modeling Techniques: Proficiency in modeling business processes, data, and systems

using tools and languages like UML (Unified Modeling Language), BPMN (Business Process Model and Notation), and ArchiMate.

Technology Solutions: Understanding of current and emerging technologies that can be leveraged to meet business needs, such as cloud computing, AI, IoT, and big data analytics.

Strategic Business Planning: Ability to connect technology initiatives with business goals, facilitating strategic planning and resource allocation.

Compliance and Security: Knowledge of regulations affecting the industry, and how to build compliance and security into the architecture.

Change Management: Skills in managing organizational change to minimize disruption and resistance, ensuring smooth transitions and project success.

Responsibilities:

•Responsible for digital transformation program by building state of the art digital platform for CII debt business which involves developing LOS and LMS systems using cloud-based technologies.

•Vendor management, program management, technical architecture review, Agile ceremonies with business teams and vendor engineering teams, quality assessment, driving user acceptance testing with the business for the definition of done and definition of Ready, Daily Triage calls.

•Weekly Project reviews B/w three parties, Steer-co meets for the Higher managements. Tracking and ensuring releases and sign-off from Tech and Business to meet the Go live commitments.

•Salesforce Project and business Scope–Identified key stakeholders and SME’s, organized key startup workshops to document what is success looks like for stakeholders, business and solution scope boundaries for the cloud-based solutions, what are roles needed and who are responsible and what is user experience looks like

•Documented BRD and Solution Design: with new functional, Technical and legislative requirements /system enhancements for the customized salesforce solution for implementing SailPoint identity Governance

•Identified and facilitated workshops with SMEs and 20 + key stakeholders to elicit and translate the functional requirements into data, technical and business requirements for the integration of with Salesforce

•Streamlined Access Approval processes by creating End to End dataflow for the salesforce users (employees, contractors and third-party vendors) and generated backlogs for entitlement controls in Salesforce

•Prioritized Technical requirements for the project and communicate the details to developers and Testers by hosting Scrums and maintained the epics and the defects in JIRA through-out the Project

Life Cycle

•Designed the Behaviour Driven (BDD) Acceptance Criteria in for the Quality Assurance and Development teams to avoid the gaps in the Process Implementation

•Created and led the UX/UI redesign for 3+ new products and features, using Figma

•Create As-IS and To-be diagrams to communicate the process improvement and change details to the stakeholders

•Understand business needs, identify the problem, design solutions, prototype, collaborate with developers and data engineers to define the technology infrastructure

•Created and tracked application, help and functional system requirements to push and fetch data; designed detailed mock-ups of proposed screen flow for the online application form

•Held Scrum meetings including sprint planning, reviews, retrospectives and iterative sprints to prioritize and support the rapid delivery of the code and liaised the consolidated project day-day status to the clients, and coordinate ad hoc meetings when required

•Tested APIs (Swagger text file) for valid responses and Integrated APIs using HTTP Client in BLD blocks

•Conducted Functional and User Acceptance Test Cycle in collaboration with UAT and QA teams by Designing the Strategy Document, UAT Plan with In-scope, Out of scope, Schedules, and Resources, and Test Closure Documents.

•Analyzed the data quality issues in Insurance & Pension statements by cleaning, Structuring, and manipulating customer data primarily to identify the causes by performing root-cause analysis and suggested the possible solutions

•Imported data from SQL server to Excel and Designed dynamic dashboards with dropdowns for asset allocation and Insurance plans in MS Excel using Pivot Table and charts

•Created Electronic Processing (EP) Files for Large Data sets to update the Data amendments to the application backend (SQL DB)

•Identified new processes or alternatives to resolve problems and enhance team operations by 15%

•Documented Process Improvement manuals, user guides, operational process guide, Knowledge Transfer Video recordings in Confluence for training purposes

Environment: MS Project, RTM, MS Visio, Salesforce, Swagger, MS Office Suite, SQL server, MS Access.

Client: ICICI Bank Ltd, Hyderabad, India

May 2014 – Sep 2019

Role: Business Analyst

Description: ICICI Bank has launched several key projects, such as Pay Later, a digital credit product integrated into their online payment gateway, and a sophisticated currency exchange tool for NRI account holders (Play Tool for Money Exchange-NRI Services). I-View Ver-2.0 enhances customer relationship management and branch operations, while I-Core-Custval Version-10x optimizes Finacle Core Banking. Additionally, FCRM Bulk Closure streamlines service request closures efficiently. These initiatives collectively contribute to ICICI Bank's ongoing technological advancements, elevating user experiences and operational capabilities within the organization.

Responsibilities:

•Gathered requirements from Customers, Delivery team leads through a customer calls and managed Communication between key project stakeholders.

•Performed GAP analysis to find and identify the opportunities between ‘As-Is’ and ‘To-Be’ process.

•Have on going communication with customers and ensure they are having transparency.

•Created use cases and activity diagram through the implementation of UML methodologies

•Developed the test scenarios, test conditions and test plans based on business requirements, technical specifications and/or product knowledge along with the Test lead.

•Used JIRA to track the activities of the project’s and tracking the team’s activities and progress.

•Participated in daily scrum meetings, sprint planning and review meetings

•Used MS Visio for process flow diagrams to communicate to the development team and for better understanding of the senior management teams.

•Worked with the data analysts and DB team for data mappings and data discrepancies.

•Coordinated with the development team & QA in creating the user stories and prioritizing them as per the infrastructure.

•Assisted the testing teams to create test cases which aligned with the requirements gathered.

•Worked with the QA teams to make sure the User Acceptance Testing was properly done to avoid defects in the future.

•Maintained Traceability Matrix throughout the project.

•Updated the business rule document when there was a need for an enhancement.

•Worked with tools such as BIRST, SharePoint, Enterprise Architect.

•Documented User Manual Training Release Notes & Lessons Learnt documents, KT documents and moved them to SharePoint 2010.

Environment: Agile-Scrum, Kanban, SQL, JIRA, BIRST, SharePoint, Enterprise Architect, MS Visio.

CERTIFICATIONS:

•Certified Business Analysis Professional (CBAP) from IIBA

•Salesforce Certified Administrator

•Exin Certified Agile Scrum Master

EDUCATION:

•Post Graduate Diploma in Banking (PGDB), Manipal University, 2014

•Master of Science, St.Pious X P.G College for Women, 2012

•Bachelor of Technology, Osmania University, 2010

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