Brockton, MA ***** 305-***-**** ad43tj@r.postjobfree.com

MARIE FRED FLEURIME

CEDI ( Centre D'etudes Diplomatique & Consulaire)., Haiti / Port Au Prince Marketing & Public Relations.

CMP ( Centre Universitaire De Management &Producti, Haiti /Port Au Prince Management.

EDUCATION

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Multitasking and problem-solving skills. PROFESSIONAL

SUMMARY

SKILLS ● Guest Satisfaction

Check in and Checkout

Procedures

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● Rewards Programs

● Guest Services

SALES MANAGER 02/2023 to Current

Holiday Inn Express Hotel, 405 Westgate DR, Brockton MA. ADMINISTRATIVE ASSISTANT 04/2013 to 06/2016

Global Home And Office Smart S.a, Haiti / Port Au Prince FRONT DESK AGENT 02/2022 to 02/2023

Holiday Inn Express Hotel, Brockton, MA

WORK HISTORY

● Resolved customer issues quickly to close deals and boost client satisfaction.

● Coached and counseled sales personnel, assisting with indivi Met with clients, delivering presentations, and educating on product and service features and offerings.

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Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

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● Established and cultivated solid business relationships with new or existing customers.

● Built relationships with customers and community to establish long-term business growth. Achieved sales goals and service targets by cultivating and securing new customer relationships.

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● Answered multi-line phone. delivering messages to staff and greeting visitors.

● Restocked supplies and placed purchase orders to maintain adequate stock levels.

● Reviewing and prioritizing mail

● Follow up with Client.

Took reservations over phone, in person and via computer for guests and provided confirmation information.

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● Answered customer telephone calls promptly and appropriately handled needs.

● Greeted visitors and customers upon arrival, offered assistance and answered questions .

● Balance inventory / availability for the day. .

Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

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