My goal is to find an opportunity with a progressive company where I can apply my knowledge and leadership skills in a technical support role. As a technical support engineer, I know that I can provide the technical knowledge, creative problem-solving, and process-focused solutions and stability required. Ideally looking for a permanent hire role but am open to contracts of any length.

SUMMARY OF QUALIFICATIONS

●Able to manage multiple tasks, projects, and deadlines to successful conclusion.

●Capable of reducing complex goals and needs into understandable requirements and training.

●Able to apply creative thinking and problem solving to deliver practical solutions to a variety of situations

●Strong understanding of the communication skills, processes, and documentation required for technical support

●Proficient at data analysis and using gained insights to inform best practices and boost efficiency

Education

University of Colorado, Colorado Springs

Bachelor of Arts Degree in English, emphasis in Secondary Education

May 2019 GPA: 3.19

Work Experience

Tek Experts (September 2022 – Present)

Certified Team Trainer/Fintech Analyst II

●Provide mentoring, training, feedback, and guidance to new hires who are just leaving training.

●Train fellow support engineers in soft skills and email writing to improve communication with customers.

●Analyze, diagnose, and solve billing and subscription management issues on customer accounts.

●Assist customers with understanding Azure subscription and billing systems.

●Provide consistent, timely, and complete support to customers in a professional and positive manner.

Chinook Trail Middle School (June 2019 – May 2022)

English Teacher/Team Leader

●Worked with a team to create educational curriculums from scratch at multiple grade levels.

●Used data analysis to monitor student growth and to inform curriculum and teaching strategy.

●Served as a team leader in charge of the management of a team of 4 educators.

●Earned a "Highly Effective" rating on the Colorado State Model Performance Management System in the 2021/2022 school year.

Whistle Pig Brewing Company (Jan 2016 - Jun 2019)

Bartender

●Managed and fostered all customer interactions while on shift.

●Used creative problem solving to deliver practical solutions that meet customer needs.

●Worked with management to create workflow norms for all employees.

Additional Skills and Competencies

●Microsoft Office Suite

●Salesforce Administration

●Team Leadership

●Instructional Technology

●Managerial Skills

Customer Service

References available upon request