RW

ROBIN M. WELLS

ad43t4@r.postjobfree.com 478-***-**** Gray, GA. 31032

Position to develop, enhance and sustain strategic business performance. Demonstrated leadership skills in management

Responsibilities, Manage work force on varied schedules Employee Relations Oversight

Exit Interviews and Processes

Administering Disciplinary Procedures

Employee Development

Compensation and Benefits Administration

Policy Improvement Recommendations

Performance Management Systems

Training Needs Analysis

Hiring Trends and Analysis

Relationship Building

Recruiting and Interviewing

Accident Investigation

Problem-Solving

Problem Solving

Regulatory Compliance

Accident Investigations

Unemployment Claims

Leadership Training and Development

Confidential Document Control

Payroll Management

Employee Referral Programs

Employee Attendance Development

With the ability to analyze, plan, educate, and adjust resources when required. Strong PC skills

Include Microsoft Applications. Self starter with

organizational skills. Administer, maintain,

Delegate schedules and material disposition; working with a diverse team.

Bass Pro Shops Macon, GA.

Human Resources

07/2020 - Current

Answer multi-line phones

Administered payroll, retirement-plan contribution tracking and health and welfare outsourcing.

Launched wellness plans to reduce stress, boost morale and increase productivity.

Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.

Scheduled random drug testing for employees to diminish regularity risks. Analyzed compensation and benefits policies to develop modifications and establish competitive programs.

Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.

Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns. Developed organizational filing systems for correspondence, communications, records and reports.

Reduced accidents in workplace by implementing safety policies and procedures.

Onboarded and trained more than 150 new employees per year. Purchase office supplies

Summary

Skills

Experience

Customer service

Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.

Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.

NDSI Macon, GA.

Office Manager

10/2009 - 06/2020

Invoicing

Payroll for hourly employees and keeping up with vacation accrual Handle workman's compensation claims

Customer service

Put Cases and Trail Documents together

Accounts payable and receivable

Collections

Answering and forwarding calls and creating business letters and records. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Keyed in customer contacts and delivery dates to update details in company databases.

Managed office inventory and placed new supply orders. Handled scheduling and managed timely and effective allocation of resources and calendars.

Wrote professional business correspondence to maintain strong line of communications.

Managed office budget to handle inventory, postage and vendor services. Booked hotel rooms, car rentals and flights for company trips and conferences.

Greenbriar Rail Services Macon, GA.

Office Manager

04/2005 - 07/2009

Handle the shipping and receiving for customers

Invoicing

Payroll for hourly employees and keeping up with vacation accrual Answer multi-line phones

Keep driver logs current with DOT

Handle workman's compensation claims

Customer service

Accounts payable and receivable

Collections

Sales on new material and scrap

Managed office inventory and placed new supply orders. OSHA Reports

Responsible for supporting budgets

Department maintains 5-S compliance

Quality and Safety-maintaining MSDS

Scheduled work force with a compliment of 150+ employees Developed and implemented policies and procedures

Rite Way Macon, GA.

Area Manager

02/2000 - 04/2005

Office management

Collections on past due accounts

Doubled responsibilities to include relief duties

Responsible for supporting budgets

Department maintains 5-S compliance

Quality and Safety-maintaining MSDS

Scheduled work force with a compliment of 150+ employees Developed and implemented policies and procedures

Associated Foot and Ankle Macon, GA.

Doctor Assistant

07/1998 - 04/2000

Assisted doctors in surgeries

Office management

Benefits and insurance verification

Scheduling pre-and post op appointments

Performing and developing x-rays

Traveled to out of town offices to assist doctors

Collections on past due accounts

Jones County High Gray, GA.

Diploma

01/1986

References References are available on request.

Education and Training

References

Contact this candidate