Nicole C. Sullivan

*** **** ********* *****, ***** Prospect IL 60056 847-***-**** ad43sj@r.postjobfree.com QUALIFICATIONS SUMMARY

Skilled and dedicated individual with more than 20 years’ experience coordinating, planning, and directing daily operational and administrative functions with direct customer contact.

● Demonstrated capacity to provide comprehensive customer service while ensuring all market goals surrounding price margins and vendor support are met and/or exceeded.

● Able to identify end goal and resolve issue in initial stages.

● Excellent management skills including developing and maintaining business to business relationships with customers and vendors.

● Extremely focused and results oriented in supporting complex, deadline-driven operations.

● Highly effective in balancing multiple tasks and establishing priorities to achieve expected results.

● Proven track record of accurately completing research, reporting, information management, and market-supporting activities under strict deadlines.

● Adept at developing and maintaining administrative processes that improve accuracy and efficiency and achieve organizational goals.

● Proficient in Microsoft Office Suite (Word, Outlook, Excel), Google Chrome. EXPERIENCE

EXECUTIVE ASSISTANT CROOKED OAK LLC 04/2021-PRESENT

Scheduling sales/initial consultation appointments, field measures and installations

Read blueprints – draw and/or design commercial/residential diagrams using CAD

Ordering and receiving of all materials (e.g. hardware, TFL, painted MDF, HPL/countertops)

Production of bills and collection of amounts due for all orders

Production and mailing of contracts

Troubleshooting and resolution of service issues for customers

Scheduling for owners – onsite/customer visits

Solicitation of new builders/business

Recruiting new hires – create profiles and screen applicants – schedule interviews

Assign projects to appropriate resources

Conduct beginning/end of week meetings to address upcoming work and job status/issues CUSTOMER SERVICE/INSTALL COORDINATOR LEWIS FLOOR AND HOME 8/2019-3/2020

Coordinating Countertop and Hard Surface Installations

Working with vendors on defective materials

Scheduling measures, templating and inspections

Troubleshooting and resolution of service issues for customers

Ordering, shipping and receiving of materials

SALES MANAGER ELLE GANT HOME DESIGN 4/2019-8/2019 Responsible for the end-to-end sales process, including all internet sales. Duties included:

● Design

● Sample orders

● Building estimates off measures

● Building contracts (included delivery to customer and follow through on execution)

● Collect/process deposits and payments

● Scheduling (measures and installations)

● Troubleshooting (vendors and customers).

NATIONAL QUALITY MANAGER EMPIRE TODAY 8/2016-6/2018 Provided high-level program market management for leading flooring Sales and Installation Company with more than $150 Million in annual revenue.

Led Installation Management Team across several divisions throughout the United States, including In- Home Sales and Commercial Operations. Trained all new General Managers, Installation Managers, and Installation Coordinators in every market. Recruited Independent Flooring Contractors and handled all aspects of on-boarding process. Developed and tracked daily workload distribution and job-site visits

.

● Successfully recruited and trained Installation Management team members across the United States.

● Developed and implemented re-training process for existing staff in underperforming markets.

● Led efforts to strengthen market relationships with Independent Flooring Contractors, including building “Installer of the Month”, “Installer of the Quarter” and “Installer of the Year” programs. INSTALLATION MANAGER G.S. FLOOR DESIGNS, INC. 7/2003-7/2016 Provided high-level program market management for leading flooring warehouse and distribution company with more than $24 Million in annual revenue. Performed a variety of functions for Senior Leadership team, including Regional Vice Presidents, in various customer and account driven programs. Collaborated with entire Management staff to identify staffing issues within Installation Departments and implement corrections, including training for operations across four states. Handled high-priority requests from all accounts. Responsible for daily job coverage across several market programs.

● Successfully supports all market efforts in Millwork Program for both local and rural areas.

● Coordinated and led training for all staff in Ohio and Kansas City facilities.

● Instrumental in staffing, and office set-up for major market expansions.

● Began tenure in Reception Department and has provided support in a variety of roles, including Scheduling and Data Entry.

● Resolved Home Depot post installation customer service issues.

● Handle and resolve installation related issues with subcontractors for Home Depot installations.

● Process subcontractor invoices for payroll.

● Responsible for managing and forecasting the installations representing $24M + in annual sales. REFERENCES

Available upon request

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