ERICKA HAWKINS

Winston-Salem, NC ***** 336-***-**** ad43s1@r.postjobfree.com

Diligent and detail-oriented professional with a proven track record in both customer service and data entry roles. Possessing exceptional communication skills, adept at addressing customer inquiries with patience and empathy while maintaining accuracy and efficiency in data entry tasks. Demonstrated ability to multitask, prioritize responsibilities, and adapt to fast-paced environments. Committed to delivering high-quality service, resolving issues effectively, and contributing to the overall success of the team. Excellent Verbal and Written Communication

Maneuvering Databases

Proficiency in Microsoft

Self-Driven

Ability To Multitask

Attention to Detail

Claim Processing

Collecting and Organizing Data

Complaint Resolution

Healthcare knowledge

CRM Software

Technical Proficiency

Senior Claims Specialist, 01/2021 - Current

Wake Forest Baptist Medical Center – Remote

Advocated for customers in complex claims scenarios, ensuring fair and timely resolutions. Conducted regular audits, maintaining 98% accuracy rate in claims documentation. Utilized analytics tools to identify patterns and recommend process improvements. Ensured 100% compliance rate with industry regulations, staying current with changes in laws affecting claims processing.

Claims Benefit Coodinator, 07/2019 - 01/2021

Wake Forest Baptist Medical Center – Hybrid

Executed high-volume data entry tasks with focus on accuracy and precision. Achieved 99.5% accuracy rate in entering data into company databases. Facilitated communication between departments, ensuring data consistency across organization. Prioritized data entry tasks based on urgency and importance for multiple ongoing responsibilities. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Customer Service Representative, 08/2015 - 07/2019 Horizons Residential Care Center – Winston Salem, NC Provided timely and courteous customer support via multiple communication channels, addressing inquiries, resolving issues, and ensuring customer satisfaction. Acted as liaison between customers and internal departments, effectively communicating customer feedback and escalating complex issues to ensure swift resolution. Documented customer interactions and feedback in CRM system, ensuring thorough records for future reference and analysis.

Effectively communicated customer feedback to internal departments, resulting in implementation of product improvements that led to 20% increase in customer satisfaction scores. High School Diploma

North Forsyth High School - Winston Salem, NC

EDUCATION

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