Front Desk Receptionist

Viviana Rose

**** ********* ***** *********, ** *4513 925-***-**** *************@*****.***

Objective:

To become a Medical Front Desk Receptionist

Experience

December 2022 – Present

Front Desk Scheduler – Golden State Dermatology, Walnut Creek Office - 2255 Ygnacio Valley

• Responsible for registering patients scheduled for appointments at an office with 3-7 doctors

• Schedules future appointments, answers phone calls, and patient questions March 2022 – November 2022

Patient Services Coordinator – Dr. Beer - Balfour Dermatology – 2221 Balfour Rd. Brentwood, Ca

• Medical Receptionist for all patients at a fast-paced office providing scheduling services in person and over the phone.

• Checked and documented medical coverage, insurance authorization, co-pays and insurance deductible information. Educated clients on their insurance coverage.

• Coordinated in-care appointment preparations and document outcomes using MicroSoft Office Excel and medical practice management software.

• Scheduled and follow-up on patient appointments.

• Kept updated on dermatology services (skin care, detection and cure of skin cancer, cosmetic updates, and medical procedures) • Sold skin care products and services (Botox, Sculptra, Juvederm, Vien Reductions, Body Contouring, Laser hair removal, Microderm Abrasions, Specialty Peels) December 2020 – Feb 2022

Gastroenterology and Hepatology Medical Assistant – Dr. Ming Fang – 675 Ignacio Valley Road, Walnut Creek, 94596

• Epic Certified – Patient Tracking System which is linked to John Muir Hospital

• Scheduler for patient appointments. Provided text reminders and follow-up.

• Instruct patients on surgical procedures, dendrography process, and provide medical advice on patient issues.

• Conduct Spanish speaking patient outreach using doctor consultations via primary care and hospital referrals.

• Understand patient insurance coverage and administrative procedures.

• Coordinate medicine subscriptions with patients and pharmacies. Sale Associate – Massage Envy – Brentwood, CA;

October 2020 – Dec. 2020

Scheduled clients requiring treatment for skin conditions. Provided skin care knowledge on Massage Envy products and services (including Jan Marini, and PCA product line) Sales Associate – Clinique and MAC Cosmetics; Macy’s Stores - San Leandro, San Francisco, Antioch

(2002-2007) Performed cometic demonstrations on potential clients and sold products. Education

• Castro Valley High School, Castro Valley, Ca

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