Dimitris S. Papageorgiou, MBA, MSc

ad43rh@r.postjobfree.com • 313-***-**** • Ann Arbor, MI • www.linkedin.com/in/papageorgioudimitris/

Senior Project Manager

Exceptional Problem Solver • Result Oriented • Team builder

Orchestrating people, technology, and processes to deliver superior customer outcomes

Senior Project Manager with proven track record in delivering multi-cloud enterprise SaaS solutions to enhance business outcomes for leading international clients across multiple industries. Program P&L ownership up to $65M.

Results Oriented Leader who delivers success where others fail, achieving 5/5 satisfaction over multiple projects Expert in POC, solution roadmaps, MVP, systems integrations, account renewals, and supply chain integration.

Persistent innovator who resolves complex and challenging business problems and transforms customer needs into innovative solutions that drive customer satisfaction and loyalty. Authored or co-authored four US Patents.

Team builder and leader who empowers and mentors talent in cultures of support, fairness, and clear expectations. Unites internal and external stakeholders around shared goals. Led on-shore and offshore teams of 200+ in 17 countries.

PROFESSIONAL HIGHLIGHTS

Directed successful 15-week discovery of MVP solution with multiyear sales automation roadmap for top US financial client with forecast of $30M TCV after 3 prior failures, winning 5/5 customer satisfaction rating.

Delivered $4.2M cloud e-commerce solution for global retailer during COVID, boosting online sales to more than offset loss from closing 165 stores, winning 2021 Salesforce Services Oscar and 5/5 customer satisfaction rating.

Delivered $10M+ global implementation project on time and under budget for major CPG company, applying Agile methodology and leading on- and offshore team to successfully integrate 18 countries across NA, Europe, and Africa.

AREAS OF EXPERTISE

SaaS Solutions Delivery • Global Program Management • Team Leadership • Operations and P&L Management

Strategic Planning • Business Development • Customer Success • CRM • Stakeholders Alignment • Agile/Adaptive

SDLC • Needs Analysis • Systems Architecture • Process Optimization • Supply Chain Integration • Systems Integration

Expert MS Project and MS office(Excel, Word, Powerpoint, Visio) user • Excellent communicator

PROFESSIONAL EXPERIENCE

SENIOR DIRECTOR, DELIVERY & CUSTOMER SUCCESS 2017 – 2023

Salesforce Ann Arbor, MI

Recruited as Program Executive to direct enterprise SaaS implementations for leading financial, telecom, retail, CPG, and industrial clients. Full program orchestration from opportunity identification and needs analysis to solutions strategy and value proposition, to implementation and customer success. Managed teams up to 200 with project P&L up to $65M.

Led discovery program that provided a sales automation roadmap for top US financial client and won a TCV of $30M in professional services, in 15 weeks and received 5/5 customer satisfaction rating.

Directed $30M risk mitigation for $65M multi-cloud marketing, sales, CPQ, service, and analytics solution for global Fortune 10 client, including program governance, SOW compliance, and onboarding global team of 200+

Delivered $4.2M cloud e-commerce solution for global retailer during COVID, boosting online sales to more than offset loss from closing 165 stores, winning 2021 Salesforce Services Oscar and 5/5 customer satisfaction rating.

Led Salesforce Field Services Lightning proof of concept for global industrial supplies client, converting thousands of inactive SFS licenses, ensuring renewal of $1M ARR, and receiving 5/5 customer satisfaction rating.

FOUNDER, PRESIDENT, CONSULTANT 2003 – 2017

DASA LLC Ann Arbor, MI

Started and grew successful IT solutions and business operations consulting firm advising multi-industry business clients on digital transformation, process optimization, and solutions development and implementation. Managed all operations from marketing and sales to client needs assessment and solutions strategy to project implementation. Projects included:

Global Salesforce Service Cloud Implementation: Led multinational, multi-language on- and offshore team of 73 in successful $10M+ Salesforce implementation for global CPG company, delivering the program on time, and saving client $5M by minimizing change orders and managing supplier pricing compliance.

Software Patents: Developed and authored innovative system for secure transmission of medical records, obtaining two US patents #11,100,540 and #10,380,645; co-developed voice-activated dental charting systems, patent #9,710,603 and Systems and methods for fluid quality sensing, data sharing and data visualization #7,424,399B2.

MANAGER, DATA SOLUTIONS (now part of GE) 2004 – 2008

Sensicore Ann Arbor, MI

Hired by startup developer of automated water quality data collection, analysis, and control systems to lead new SaaS product development and client implementation and support. Managed on- / offshore team in translating customer needs into new products, outsourcing production, and integrating solutions with customer systems.

Delivered first release of WaterNOW™ service software within 12-month deadline and $1.9M budget, capturing accounts with large US cities, and adding key technology that led to 2008 acquisition of Sensicore by GE Water.

DIRECTOR OF SOLUTIONS MANAGEMENT 1996 – 2004

Aspen Technology Ann Arbor, MI

Managed product planning, marketing, and client deployment and support for global operations and supply chain solutions provider to petroleum and chemical industry clients. Managed 15 project managers and systems engineers plus offshore development team.

Developed and implemented SaaS supply chain solution for global paint manufacturer slashing client annual working capital by $120M and generating 3-year, $3.4M revenue stream for Aspen.

Broke into market and captured first license agreement for chemical management services solution generating $275K in licensing revenue, $250K in implementation fees, and $118K in recurring annual revenue.

Led design, sale, and deployment of cost effective implementation process for B2B buyer/supplier connectivity, enabling Aspen to connect 70+ trading partners within 9 months, generating $400K from service and transaction fees.

EDUCATION & PROFESSIONAL CERTIFICATION

Master of Business Administration, Corporate Strategy & Information Systems, University of Michigan, Ann Arbor, MI

Master of Science in Engineering, Naval Architecture and Marine Engineering, University of Michigan, Ann Arbor, MI

Diploma, Naval Architecture and Marine Engineering, National Technical University of Athens, Greece

Salesforce Certifications (4X): Salesforce Administrator 201, Advanced Administrator 211, Sales Cloud Consultant 251, and Service Cloud Consultant 261. Salesforce Trailhead Ranger

Certified Senior Consultant, Business Transformation, IBM Executive Education, Palisades, NY

Certified Practitioner in Dialogue Decision Process, Project Management (PMP eq.) & Facilitating, A.T. Kearney, New York, NY

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