Bossier City, LA ***** 318-***-**** ad43qy@r.postjobfree.com

TAMAYAH MCMILLON

Knowledgeable and dedicated customer service professional with extensive experience in the ideal industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL

SUMMARY

SKILLS ● Administrative Support

● Support End-Users

Resolve Technical

Problems

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Customer Queries and

Response

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Call Answering and

Routing

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Appropriate Finishing

Products

●

Product Assembly and

Disassembly

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● Microsoft Excel

● Typing Proficiency

● Team Development

● Managing Multiple Tasks

FINAL FINISHER 04/2023 to Current

Fibrebond, Minden, LA

RESTAURANT TEAM MEMBER 08/2022 to 02/2023

Whataburger, Shreveport, LA

WORK HISTORY

Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.

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● Repaired damaged items using different chemicals and tools. Continually sought to reduce costs, accelerate throughput time, minimize work in process and improve quality.

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● Reviewed time sheets and work orders.

● Engaged with customers and subcontractors and provided timelines for project completion.

● Produced smooth finishes by removing imperfections before and after applying coats.

● Arrived to work in uniform and presentable in appearance to meet restaurant standards.

● Used proper techniques to prepare food and ingredients.

● Prepared food orders, cooking on grill and operating fry station. Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

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● Maintained clean and organized dining areas to uphold restaurant hygiene standards.

● Operated register to process payments and collect cash payment for order totals. Prepared registers for opening/ closing shift with management while maintaining high level of customer service.

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SERVICE SPECIALIST 04/2022 to 08/2022

Apple Care, Shreveport, LA

LEASING ASSOCIATE 08/2021 to 02/2022

Trinity Apartments, Irving, TX

CUSTOMER SERVICE REPRESENTATIVE 06/2018 to 06/2020 Regal Cinemas, Shreveport

Resolved service and technical problems for customers by asking clear and specific questions.

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Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.

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● Utilized IOS diagnostic tools to identify and solve variety of technical issues.

● Diagnosed and troubleshot hardware, software and network issues.

● Monitored system performance to identify potential issues.

● Verified tenant incomes and other information before accepting lease applications. Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

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● Responded to requests and scheduled appointments for property showings. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

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Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

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Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

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Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.

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● Enforced theater policies to maintain enjoyable viewing experience for all customers.

● Handled emergency situations to maintain safety of staff and customers.

● Secured theater at end of each shift to prevent theft of theater items. Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.

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● Assisted with special events marketing to increase visibility and maximize ticket sales. Prepared reports on daily activities and sales to provide management with relevant information.

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● Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices. Airline High School, Bossier City, LA

High School Diploma, 05/2019

Southern University At Shreveport, Shreveport, LA

Associate of Science, Physical Therapist Assistant, Expected in 05/2025 EDUCATION

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