Shilpa Thadisetty

ad43qt@r.postjobfree.com/+1-484-***-****

PROFESSIONAL SUMMARY:

Over 18 years of diverse experience in Information Technology, specializing in roles such as Senior Scrum Master, Agile Specialist, Release Manager, Project Manager and Quality Assurance Manager.

Possess extensive domain expertise spanning Wealth Management, Financial Banking, Insurance, Retail, and Card Services.

Led multiple teams as a Senior Scrum Master in the development of cloud-native, scalable, and highly available distributed systems.

Proficient in Agile Methodologies and Scaled Agile Framework (SAFe), fulfilling the dual roles of Senior Scrum Master/Servant Leader and supporting release activities as a Release Manager.

Demonstrated proficiency in Lean-Agile practices, metrics, and KPIs, ensuring optimized performance and delivery.

Advanced proficiency in tools such as JIRA, Confluence, etc., facilitating streamlined project management and collaboration.

Expert in driving adoption and adherence to SAFe Principles, adept at removing impediments and fostering self-management within teams.

Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), SAFe Agilist (SASM), and SAFe Scrum Master (SSM) with in-depth knowledge of Scaled Agile advanced principles.

Facilitated Scrum Ceremonies and PI planning sessions, nurturing a culture of collaboration and continuous improvement.

Established information radiators and promoted metric visibility, actively tracking and managing metrics such as Sprint Backlog, Burn Down metrics, Velocity, Sprint Report, and Task Breakdown.

Guided teams through quarterly PI planning, advocating for SAFe Agile principles and methodologies adoption.

Proactive in risk management and mitigation, ensuring project stakeholders are informed of progress through effective communication channels.

Identified and addressed cross-team dependencies, facilitating status meetings and removing blockers to ensure milestone achievement.

Cultivated a safe and respectful environment conducive to open communication and constructive feedback.

Conducted comprehensive system studies and collaborated with team members on requirements mapping, system design, integration, and implementation.

Provided coaching on self-management and cross-functionality, ensuring deliverables meet compliance standards.

Focused on creating high-value Increments that align with the Definition of Done, driving team efficiency and effectiveness.

Possess strong time management and organizational skills, capable of establishing guidelines and best practices to enhance team performance.

Effective verbal and written communication skills, adept at driving solutions and fostering collaboration.

Demonstrated outstanding interpersonal skills, maintaining a positive mindset and collaborative spirit in all endeavors.

As a Release Manager, I oversaw the entire software delivery life cycle, ensuring smooth coordination and execution.

Collaborated closely with various stakeholders to gather requirements and finalize testing and release schedules for essential components.

Facilitated communication and alignment of key dates between development and testing teams.

Provided guidance to teams on release processes, including MVP releases, and ensured alignment with release planning documentation.

Managed the Release Management life cycle, including scheduling, coordination, and deployment within defined timelines and budgetary constraints.

Led teams through build, unit testing, and deployment gates, coordinating with Test Team and AppDev to ensure operational readiness through comprehensive testing.

Strategically utilized release management tools to optimize resource allocation for releases.

Effectively communicated project-related tasks, plans, timelines, and requirements to relevant stakeholders.

Orchestrated release schedules and allocated necessary resources, considering third-party applications, defect backlogs, planned releases, and infrastructure updates.

Identified and managed risks that could potentially impact release timelines or quality, ensuring adherence to scope and quality standards.

TECHNICAL SKILLS:

Operating Systems

Windows 10/XP/2000

Tools

Quality Center 10, QTP 10, UFT 11.0, Rally, JIRA, Confluence, ServiceNow

Packages

Microsoft Word, Microsoft Excel & PowerPoint

Languages

C, C++, SQL, PL/SQL, Visual Basic, VB Script, Java, Python, C#

Applications

Mainframe (TSYS), VTS (VISA Simulator), MC Simulator, SAP, Azure DevOps

RDBMS

Microsoft SQL Server 2008, Oracle 10g, 11i, MS – Access

Web Services

Swagger, Postman

ETL /BI TOOLS

Informatica 8.6.1, Cognos 8.0

EDUCATION & CERTIFICATIONS:

Bachelor of Computer Science Engineering, Jawaharlal Nehru Technological University, India (2004).

Certification

Issued By

Certification Number

(If Applicable)

SAFe 6

ScaledAlige.com

993*****-****

CSPO Certification

Scrum Alliance

826709

SAFe 5.1

ScaledAlige.com

535*****-****

Certified ScrumMaster® (CSM ) Certifications.

Scrum Alliance

000739392

PROFESSIONAL EXPERIENCE:

Sr.Scrum Master/ Release Manager, CNB, NY June 23 - current

Championing the principles and practices of the Scrum framework throughout the organization, ensuring teams adhere to Agile methodologies and maximize productivity.

Leading and facilitating all Scrum events, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, fostering collaboration and ensuring alignment with project goals.

Providing guidance and mentorship to Scrum Teams, Product Owners, and stakeholders on Agile principles, helping them understand roles and responsibilities and promoting continuous improvement.

Identifying and removing impediments that hinder team progress, whether they are organizational, procedural, or interpersonal, to ensure smooth project execution.

Serving as a bridge between the development team and stakeholders, ensuring clear and effective communication, managing expectations, and resolving conflicts as they arise.

Anticipating and mitigating risks associated with project delivery, proactively addressing issues to prevent disruptions and delays.

Promoting a culture of continuous improvement within the Scrum Team and the broader organization, encouraging experimentation, feedback, and adaptation to drive innovation and efficiency.

Monitoring project metrics, such as velocity, burn-down charts, and cycle time, and providing regular progress reports to stakeholders to track project health and inform decision-making.

Collaborating with other Scrum Masters within the organization to share best practices, lessons learned, and strategies for overcoming challenges, contributing to the overall improvement of Agile practices.

Encouraging collaboration between development teams and other departments, such as QA, DevOps, and product management, to streamline processes and ensure holistic project delivery.

Assisting the Product Owner in refining and prioritizing the product backlog, ensuring it is well-groomed, and aligning with the overall project vision and objectives.

Embodying the principles of servant leadership, putting the needs of the team first, empowering team members, and fostering a culture of trust, respect, and accountability.

Ensuring that Agile practices are conducive to delivering high-quality products, promoting collaboration between developers and QA engineers, and integrating quality assurance activities seamlessly into the development process.

Resolving conflicts and addressing tensions within the team or between stakeholders diplomatically, seeking win-win solutions that uphold the principles of Agile collaboration and mutual respect.

Driving cultural transformation within the organization by promoting Agile values and principles, fostering a mindset shift towards customer-centricity, adaptability, and continuous improvement.

Leading the release planning process, coordinating with cross-functional teams to define release scope, schedule, and resources, and ensuring timely delivery of releases.

Identifying and mitigating risks associated with release timelines, scope, and quality, proactively addressing issues to prevent project delays or disruptions.

Environment: Scrum framework, Agile methodologies, Scrum events, QA (Quality Assurance), DevOps, Product management, Product backlog, Servant leadership, Agile, QA, Jira, Releases

Sr.Scrum Master/Release Manager, LTI, GA Nov 22 - May 23

Collaborating seamlessly across multiple teams to ensure the delivery of maximum value to the customer, while facilitating discussions, making decisions, resolving conflicts, and driving continuous improvement initiatives.

Cultivating strong partnerships with Product Owners, offering mentoring and support, particularly in refining and managing the product backlog and orchestrating release planning activities, while aligning delivery expectations with all stakeholders.

Coordinating closely with Project Management to synchronize efforts and ensure project success.

Engaging in the Scrum of Scrums to enhance collaboration and alignment across multiple teams.

Continuously monitoring and reporting project progress to stakeholders, providing comprehensive insights into project status, issues, and proposed solutions.

Guiding and coaching teams in Agile framework utilization, proactively removing impediments hindering productivity, and facilitating external coordination when necessary.

Facilitating Agile ceremonies such as Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective, ensuring understanding and adherence to Agile principles.

Embracing the role of a Servant Leader, dedicated to maintaining team productivity and functionality.

Managing the Scrum Board and facilitating internal communication and collaboration among team members.

Acting as a Change Agent, recognizing the need for change and assisting the team in implementing changes effectively.

Ensuring deliverables meet predefined quality standards at the conclusion of each sprint.

Guiding teams towards higher levels of Scrum maturity, fostering growth and improvement.

Assisting teams in Continuous Integration (CI) and Continuous Deployment (CD), as well as Test-Driven Lifecycle (TDLC) processes, ensuring adherence to release guidelines and resolving impediments during the release process.

Environment: Collaboration, Project Management, Scrum, Reporting, Agile, Quality Assurance, Continuous Integration and Deployment (CI/CD), Test-Driven Lifecycle (TDLC).

Sr.Scrum Master, LTI, VA Jan 22- October 22

Oversaw the scope and timeline of each project, ensuring adherence to predefined parameters.

Orchestrated various Scrum events including sprints, retrospective meetings, daily stand-ups, Sprint & PI planning, Mid PI planning, SoS meetings, and other related gatherings.

Provided coaching to team members on Agile methodologies, particularly focusing on SAFe principles.

Facilitated internal communication channels and fostered effective collaboration among team members.

Collaborated with product owners to manage backlogs and prioritize new requests based on delivery timelines.

Successfully mediated conflicts and eliminated obstacles that arose between teams.

Assisted teams in implementing changes efficiently to enhance productivity.

Ensured that deliverables met quality standards at the conclusion of each sprint.

Guided development teams towards higher levels of Scrum maturity, aiding in the creation of high-value products.

Cultivated a trusting and safe environment where team members could freely raise issues without fear of reprisal, emphasizing healing and problem-solving.

Fostered a productive environment where team members took ownership of their work, facilitating continuous delivery of top priority tasks and aligning with various stakeholders regarding software and system dependencies.

Assisted in internal and external communication efforts, enhancing transparency and information flow.

Acted as a shield against external distractions and interferences to maintain team focus.

Provided support and education to Product Owners, particularly in grooming and maintaining the product backlog.

Demonstrated experience in building various dashboards for tracking PI progress, vulnerabilities, DDB migration work, etc., for audit purposes and sprint progress evaluation.

Supported Continuous Deployment/Continuous Integration (CD/CI) processes by closely collaborating with DevOps teams, ensuring the creation of Change Requests (CRs) for each release item and actively tracking deployment progress.

Environment: JAVA, Webservices, JIRA, Confluence, Dynamo DB, Splunk, AWS services, Rally, API, C#

Sr.Scrum Master, Cap Gemini (Vangaurd), PA Aug 21 – Jan 22

Oversaw the scrum process and coordinated with the scrum team within Agile methodology.

Took responsibility for removing impediments hindering the progress of the scrum team.

Scheduled and facilitated daily stand-up meetings, as well as other necessary gatherings such as demo sessions and decision-making processes, ensuring swift inspection and adaptation.

Assisted the product owner in refining and preparing product backlogs for upcoming sprints.

Conducted retrospective meetings to reflect on past performance and identify areas for improvement.

Organized and led sprint planning meetings to establish priorities and plan upcoming work.

Proficient in tasks such as backlog tracking, burndown metrics, velocity, and user stories.

Guided scrum teams and organizations to adhere to accepted Agile/Scrum practices, promoting prioritization and commitment for each Sprint/Iteration.

Managed and optimized the flow of value by steering Agile Release Trains (ART) and navigating complexities in large environments.

Established and communicated annual calendars for Iterations and Program Increments (PIs), facilitating PI Planning readiness and the PI planning event.

Collaborated with Product Owners to refine backlogs, incorporating stories from multiple projects.

Coordinated with non-agile work teams through mechanisms like Scrum of Scrums.

Managed risks and dependencies, escalating and tracking impediments as necessary.

Facilitated System Demos and Solution Demos to showcase progress and gather feedback.

Drove continuous improvement through Inspect and Adapt workshops, assessing and enhancing the agility level of the ART and Solution Train.

Supported the deployment of stories into production on a biweekly basis, ensuring timely delivery of features to end-users.

Environment: JAVA, Webservices, JIRA, Confluence, Dynamo DB, Splunk, Honeycomb alerts, Swagger,

Sr.Scrum Master, Fiduciary Exchange, Berwyn, PA Nov 19 – Aug 21

Serving as an Agile Scrum Master for three teams, overseeing the scrum artifacts across all teams.

Responsible for coordinating scrum Sprint planning, Daily scrum, Sprint review, sprint retrospective, and sprint Demos.

Collaborating closely with Subject Matter Experts (SMEs) and Product Owners (POs) to comprehend backlogs and prioritize requirements.

Proactively working with developers and technical architects to achieve sprint goals and meet sprint expectations.

Coordinating with Project Managers to grasp project goals and devise optimal strategies to meet target deadlines.

Facilitating daily scrum meetings, assisting teams in managing cross dependencies, and ensuring appropriate coordination with other teams.

Focusing on addressing project impediments and finding solutions to overcome significant technical challenges collaboratively.

Conducting training sessions to educate team members on agile processes and methodologies.

Assisting teams in adding user stories, tasks, and estimated hours, and encouraging proactive consideration of technical challenges before sprint initiation.

Collaborating closely with Product Owners to ensure clear articulation, prioritization, and detailing of user stories and backlogs.

Safeguarding teams from over commitment, managing backlog prioritization, resolving defects/bugs, and mentoring them to become self-directed in decision-making and conflict resolution.

Working in tandem with Product Owners to understand project requirements and optimize the Product Backlog to maximize value.

Organizing sprint demos with end users, gathering feedback, and discussing the feedback's integrity, urgency, and complexity with the Product Owner to incorporate into future sprints.

Utilizing the JIRA tool to track team members' work and assess bandwidth for upcoming sprints.

Introducing the KATALON automation tool to the QA team for building and utilizing scripts in regression testing.

Environment: JAVA, Webservices, JIRA, Confluence, SQL Server, Zephyr, Swagger, Katalon Automation Tool.

Scrum Master/Lead, Simulated Environments Inc, PA Mar 16 – Nov 19

Functioned as an Agile transformation coach/consultant, implementing scrum techniques alongside SAFe principles.

Orchestrated and led four formal scrum events: Sprint planning, Daily scrum, Sprint review, and sprint retrospective.

Emphasized training teams in crafting effective user stories, prioritizing tasks based on business value, and enhancing team member roles, time management, and performance metrics.

Introduced Agile best practices including continuous integration, code/design reviews, transparency, inspection, product visioning, self-management, empowerment, and role training.

Collaborated closely with product owners to refine user stories and backlogs, ensuring clarity and prioritization.

Shielded teams from over commitment, managed backlogs, and prioritized defect resolution.

Mentored teams to foster self-direction in decision-making and conflict resolution.

Communicated team status and progress through Release/sprint burndown charts, Story Acceptance rate, and defect tracking, ensuring stakeholder awareness.

Enhanced team agility and empowered them to drive process improvements through sprint retrospective meetings.

Demonstrated proficiency in agile practices and facilitated Scrum events as needed.

Established communication channels between teams to minimize duplication of efforts and promote collaboration.

Initiated changes to enhance team productivity and collaborated with other Scrum Masters to optimize Scrum application within the organization.

Ensured the timely occurrence of all scrum events and facilitated understanding among participants, ensuring adherence to timeboxing principles.

Calculated team velocity and performance, providing status reports highlighting issues and blockers.

Utilized reporting charts from Rally, such as Defect trend chart, Team velocity chart, and Burndown chart.

Environment: Rally, Confluence, Application JAVA, Oracle SQL Developer

UAT SM/Lead, Vanguard, PA Jun 13 - Oct 15

Undertook the role of Scrum Master from the UAT perspective.

Ensured timely deliveries and facilitated scrum ceremonies.

Collaborated with Product Owners to refine backlogs and prepare for sprint goals.

Gathered and implemented team suggestions from retrospectives.

Assisted the team in coordinating and resolving technical challenges.

Coordinated with dependent teams to address technical obstacles and facilitate their resolution.

Environment: .Net, Web services, TIBCO process, BLOOMBERG jobs, QC ALM, Team Track, Agility Tool, Share Point, UFT 11.5, CRD, SQL Server 2008.

QA Manager, JPMorgan chase, DE Oct 12- May 13

Environment: Quality Center, Mainframe (Total Systems (TSYS)), Teradata SQL Assistant, VTS (Visa Simulator), Master Card Simulator, Agile Methodology, Microsoft Excel, Macro Office, SQL, Windows XP. UNIX, ABINITIO RULES ENGINE.

CRM ANALYST, SAP America, PA Feb 12- Sep 12

Environment: SAP CRM, Solution Manager, Word, Excel, Agile methodology, Mobile testing .

UAT TEST LEAD, State Of Pennsylvania, PA Sep 11 – Jan 12

Environment: QTP, Quality Center, Java, J2EE, XML, Flex, Oracle 10G,, PL/SQL,

QA ANALYST, PNC BANK, PA Jul 09 – Jul 11

Environment Oracle 9i( SQL PL/SQL), HTML, XML, Windows, QTP 9.2, Quality Center 9.2

DBA Administrator, Intelli Group, India Jun 05 - Feb 06

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