Anita Manning

Plantation, Florida *****

954-***-****

ad43qs@r.postjobfree.com

TECHNICAL SKILLS

Salesforce, nCino, Certified Scrum Master, Agile-BA, QA, UML, SalesForce, Wordpress, VS, TFS, SQL, Visio, Oracle, BMC Remedy, HP Quality Center10, AS400, SharePoint, Mercury Quality Center, Affirm Web Application, HTTP, IBM Websphere, C++, Bugzilla, SourceSafe, JIRA, Business Objects, Web Intelligence, Crystal Reports, Microsoft Access, JAVA/HTML, Windows, PL/SQL, OS/MV/XA, Endevor, SQL & DB2 Stored Procedures for Java Client Server, Easytrieve, COBOL370, IMS, BMS, DB2, VSAM, ISPF, TSO, JCL, Librarian, EZ-TEST, Lotus Notes, Changeman, JOBTRAC, IBM Utilities, VMS, UNIX, Powerbuilder, Dataflex, CICS, Assembler, Microsoft Office, IBM Mainframe

APPLICATIONS/INDUSTRIES

Banking, Telehealth, Manufacturer, Healthcare, Government Zoning/Licensing, Education, Warehouse, Affirm-Annuity Insurance, Medical-Diabetes, Travel/Cruise Industry, Benefits, Small Business Credit Card products, Telecommunications, Insurance enrollment and billing, Utilities applications (customer service, billing and pricing), On-line Materials Procurement/ Inventory, Dispute tracking systems, Customer Information Systems, Credit Merchant Payment System, Credit Card On-Line Enrollment, Airline Dispute System, Credit Card Payment System

PROFESSIONAL EXPERIENCE

FIS Management Services LLC, Fort Lauderdale, Fl January, 2022 – May, 2024

Salesforce Sr Business Analyst/Scrum Master

Amerant migrated the IT department to FIS!

Assign Salesforce and nCino migration projects while working with Salesforce Financial Service Cloud, API and Salesforce DB developers

Collaborated with the FIS migration team for customer and financial account data mapping and configurations from source to the DataMart/Database to the ETL files to Salesforce

Analyze and validate the conversion data quality from FiServ to FIS

Establish regular communication to business users and upper management

Monitored Exception and Error from Informatica, nCino and Salesforce

Research data issues and give evidence by reports and demonstrations for solutions

Create and maintain User Stories on the Monday task and project management software application

Conduct the migration from FiServe to FIS for both Salesforce and nCino

Create Request and Change tickets in Service Now for the code promotion and Production implementation

Conduct Daily Standup Meetings and Retrospective meetings, with other issue resolution meetings as needed

Coordinate with Informatica and nCino vendor the migration tasks and schedules

Serve as a Salesforce Administrator with ability to create reports and dashboards

Create and maintain the Testing UAT process, scripts and testing sessions within Service Now

AMERANT BANK, MIAMI, Fl april, 2020 – December, 2021

Salesforce Sr Business Analyst/Scrum Master

Assign Salesforce and nCino applications while working with Salesforce, API and DB developers

Responsible for gathering requirements for Salesforce application from the Business Units

Utilized Agile Project Management via ServiceNow Created user stores for Scrum Methodology: sprint, backlog

Created status reports and Salesforce reports and dashboards for IT Management and Product Owners

Collaborated with developers for Resource planning, Demos and mapping of data for ETL files and application Created and maintained the Testing UAT process, scripts and testing sessions on Service Now

Liaison to the vendor responsible for communication and development, facilitated meetings to ensure the work delivered as expected

Worked with Product Owners to analyze the data, understand business requirements and recommend solutions

Test and validate all the Salesforce deployments while maintaining documentation

Worked with the Salesforce vendors to resolve issues and to develop new features

Coordinated and tested with Web applications that integrated with Salesforce

Served as a Salesforce Administrator and conducting appropriate knowledge transfers

JM Families, Deerfield Beach, Fl February, 2019 – February, 2020

Sr Business Analyst

Assigned to the SharePoint Upgrade project that migrates the Enterprise SharePoint from OnPrem to the Cloud, SharePoint Online version

Also assigned to a new Auto Servicing Website and an enterprise Window/Office Assessment Project

Responsible for analyzing and documenting content, LOB document management needs, business processes and workflows who understand artifacts that need to be created for requirements purpose

Provided SharePoint best practices and advice regarding Enterprise migration needs

Coordinated activities to review SharePoint sites, macros and Access DB, while obtaining E&P phase estimates for required resources and creating documentation for interfacing applications

Reviewed Vendor’s SOW with the Solution Architect and recommended changes, noted inaccuracies and provided feedback while coordinating vendor’s agile process

Created user stories and identified test cases where appropriate and participated in daily meetings for Hybrid Agile project

MDLIVE, Sunrise, Fl February, 2015 – October, 2018

Sr Business Analyst/ Scrum Master – Telehealth

Salesforce Scrum Master

Scrum Master Certification received in addition to performed as Scrum Master for Salesforce team, conduct daily standups. Managed Scrum boards for project team. Utilized agile tools to assist team with Sprint development

Facilitated Product Backlog Refinement sessions, Grooming sessions biweekly with development team to prioritize user backlog requests. While working with stakeholders to prioritize backlog items.

Self-starter of tasks while driving results. Assist with impediments and willing to jump in to assist team to get work done while coordinating multiple projects and meeting deadlines

Assisted with interviews and gather user requirements for Salesforce application to create User Stories and reports that represented the business need of internal users and multiple stakeholders

Supported a Salesforce migration, created and documented process flows and identified gaps and process improvements in addition to providing user training and release management and post support

Served as Finance project manager for numerous finance integration projects that included monitoring progress, tracking activities and reporting status to upper management while reviewing Financial reports and business needs

Created Product Announcement communication for advance notification of new products features being implemented and work with user creating Test Cases for user signoff

Understood the details and business need to better communicate to team members and to provide user documentation. Confirmed the required tasks were defined and assigned appropriately to each User Story

Participated and managed multiple projects simultaneously while performing various tasks and creating reports for multiple department

Conducted POC for development understanding and demos for UAT and responsible for guidance for SF business rules. Also performed some SF Admin functions; creating templates, email alerts, outlining roles and permissions

Sr Business Analyst for Web Portal, EDI and Database Teams

Liaison between internal business partners and onshore and offshore developers in .Net and Ruby environment

Gather requirements for web portal by product and created mockups. Also create tracking documents to align schedules, scope and budgets

Worked with QA and monitored product testing while participating in validating and smoke testing products implementation. Coordinated and participated in UAT for Web Portal applications and EDI transactions

Created PowerPoint training decks, User Guides and Quick Start documents additionally created release notes template for internal distribution in addition to hosting Lunch and Learns for IT resources. Created charters and internal release documentation in addition to internal communication

Conducted data mapping, documented process flows and functionalities of the web products and workflows

Utilized Jira for user stories, product backlog project management tool and defect tracker, Confluence for system documentation. Assisted with release management and Change Control

Participated with DBA team, EDI team, Finance integration projects, Web application development and web portals development teams. Executed SQL queries for data validation and to analyze the data for research

Coordinated and participated in UAT for Web Portal applications and EDI transactions

Willing to take on tasks and continue to learn but on and off the job

Served as Scrum Master for EDI team and monitored implementation issues

Commonwealth Altadis, Fort Lauderdale, Fl March, 2014 – November, 2014

Sr Business Analyst – Consultant-Manufacturer

Scrum Master for Offshore team. Managed backlog, while facilitating daily standup meetings with offshore team

Business Analyst role for Business Intelligence international data warehouse eCommerce project that interfaced with Kalido- MDM, Siebel and Lawson ERP. Additionally, work with Nielsen Online and Tableau software

Developed project artifacts data model to effectively support BI team understanding

Responsible for gathering requirements, documenting data sources and new reports to be developed both locally and international using Agile methodology. Additionally for Lawson ERP, performed gap analysis and perform data mapping for gaps and accuracy. Validated and coordinated configuration of Lawson data into new BI structure

Managed the UAT, UAT log and facilitated UAT daily meetings with offshore team while coordinating the testing with business units. Performed UAT with Business Intelligence team prior to releasing to business to test

Worked with development team for project and data requirement, while working with business teams to understand their needs and document workflows. Coordinate international IS team meetings and tasks

Created process flow diagrams and procedures, ETL schedules and implementation plans with international team

Facilitated meetings with developers and network teams to update status on projects

Monitored project UAT, identified application issues while ensuring appropriate fixes were completed timely. Executed SQL queries to verify results

Vendor contact with MSAi to monitor and identify vendor tool issues while ensuring appropriate fixes are completed in timely manner.

Coordinated training classes for Nielsen Online Web Tool and Tableau Software for business users.

Conducted off-site visits to distributors with Sales team to gain an understanding of their processes and to provide instructions regarding their reporting errors.

Responsible for meeting summaries, status reports, project presentations to internal users while supported financial and inventory report release and changes

Altegra Healthcare, Miami, Fl April, 2013 –February, 2014

Sr Business Analyst – Consultant- Healthcare – Medicare Insurance

Hybrid Business Analyst/Project Manager role while discovery and completing management tasks

Developed detail business and project knowledge quickly to effectively support assignments

Requirements gathering for new initiatives, created BRDs, users stories, bugs, user guides for Agile financial project development in TFS

Performed research for using SharePoint for enterprise solutions, contacted vendors for demos, provided corporate requirements and mockups of corporate webpages for management decision

Worked with development team for TFS startup, provided recommendations and direction to management

Created templates for issue tracking, project plans, user instructions and weekly status of all tasks

Facilitated meetings with developers and network teams to update status on projects

Monitored project UAT, identified application issues while ensuring appropriate fixes were completed in timely manner

Worked closely with Scrum Master for task completion of User Stories

Coordinated inventory listing of all corporate software and created process for offsite equipment deliveries

Created Training documentation for major applications on Intranet site with WordPress accessible for Help Desk

Prepared meeting minutes, status reports and managed overall project assigned tasks for management team

Silver Airways, Fort Lauderdale, Fl February, 2013 –June, 2013

Sr Business Analyst – Consultant- Airlines

Attended daily standup meetings. Requirements Gathering for Web based eCommerce application using SharePoint for project document repository

Coordinated various Sabre document templates, performed quality testing their product to Silver specifications

Provide requirements for reporting needs to the developers, created flow charts for flight scheduling

Created User Requirement document for 3rd party vendors/internal user, participated in vendor conference calls

Analyze the vendor deliverables, validate compliance with requirements, created defects for testing issues

Created a Web User Guides for training internal Call Center staff. Document workflows

City of Miami, Miami, FL November 2011 – January 2013

Scrum Master/Sr Business Analyst – Consultant-Governmental

Scrum Master for conversion project using TFS for Finance project

Requirements gathering for Web based eCommerce application using TFS and SharePoint for project development while managing change controls. Created documents and SharePoint pages for project deliverables.

Participated in daily standups and retrospectives while transitioning to Agile methodology

Assist Project Manager in developing agenda, project plans, decomposition diagrams of current development

• Create software development documents, facilitate meetings, participated in review meetings, managed issue log

Perform gap analyses, independently developed Requirements Traceability Matrix, liaison between technical team and stakeholders. Assisted with the resource interview process. Document workflows

Responsible for SIT and UAT; monitoring the test results, code fixes

Monitor and maintain project plan ensuring all dates are met. Creating training materials and conducted training

Create Use Cases, Business Domain Diagrams, State Diagrams, Process Flow, data dictionary, data mapping, UI Mockups, BRD and Business Rules documents. Interfaced with developers for code deployment Report Writer

Performed gap analyses for Oracle application for licensing. Worked with Oracle application developers to modify existing application and to write requirements. Created process flows and validated data

Utilized Oracle templates for financial system documentation

MDVIP, Boca Raton, FL June 2011 – October 2011

Sr Business Analyst – Consultant- Healthcare Industry

Requirements Gathering for redesign of Healthcare benefit/management System for intranet application

Created and prepared appropriate documents for requirements review and design to include workflows and worklist. Worked with Visual Studios 2010, TFS, SharePoint and .Net developers. Use MS project for schedules

Coordinated communications with offshore developers for Prototype of several forms/pages

Created technical documentation for prototype & mock-ups for all forms and captured documents on SharePoint

Performed quality test of prototypes and identified various test cases

Facilitated meetings with upper management and business clients. Created test scripts

Sheridan HealthCare, Sunrise, Fl January 2011 – April 2011

Sr Business Analyst – Consultant- Healthcare Industry

Support redesign of Healthcare Claim management System for Enterprise based application

Performed document research to gain knowledge and understanding of System design. Conducted data analysis, gap requirements gathering in order to created business requirement documents. Facilitated meetings and supported other project related activities in multi-methodology environment. Perform data mapping.

Interface with Offshore resources and worked closely with business application team to ensure deliverables are on-time in 2 week Sprints. Create BRDs and defects related to each module and product was being delivered

Create change tickets with Visio mock-ups and Future State screen designs. Additionally, created and reviewed the following artifacts as needed: Use Case, GUI documentation, Test Plans, and Functional Specs

Utilize SharePoint for all documentation, defects and Change tickets. Worked with TFS and Visual Studio. Assist with QA questions and understanding and functional testing. Worked with SQL and database technologies, UML, XML. Confirm HIPPA compliance for patients’ records

Provided weekly status reports and maintained the ability to multi-task, working in a challenging and fast paced environment. Direct communications with internal customer and limited external customer interface

Cigna Dental HealthCare, Fl March 2010 - January 2011

Systems Analyst – Consultant- Healthcare Industry

Responsible for monitoring and updating project plans, report weekly status, utilize Clarity for project reporting.

Worked on multiple projects including HIPPA 5010 conversion for EDI Transactions (270,271, 276,277,835,837), created Visio diagrams for process flows and mock-ups.

Work with QA and Developers, Coordinated Onshore and Offshore resources to meet the project deadlines. Provide status, coordinate meetings and maintain issue logs. Update Application Design Specification, UML environment.

Provide guidance and the business understanding. Quickly learned the Dental system to validate the Business needs were met. Worked with SQL, SQR, Oracle, Unix, Monach, Project, Toad and Business Objects.

Worked with developers to modify Oracle application for changes in processes

Ensure project plans are updated and met. Assist with implementation and review code for support

Responsible for creating Functional Requirements from Business Requirements. Perform FR reviews and

assisted with QA Test Scenario, Quality Center test scripts. Assist with BI reports and documentation. Quickly respond the any project related issue to ensure timelines are met. Worked with multiple projects

Royal Caribbean Cruise Lines, FL July 2009 – November 2009

Quality Systems Analyst – Consultant- Travel Industry

Responsible for eCommerence QA test; stage and migration of web booking application to validate business needs for travel agents and customers

Document defects of all incorrect items; process, pages or results. Also tested new and defected features of the application. Gained understanding of business process quickly to communicate findings and issues with IT team

Utilized HP Quality Center automation and manual testing of test scripts and use cases. Review test plans for effort and risks. Project hours reported on Clarity. UML environment. Interfaced with developers for Report Writer

Administered and coordinated Remedy Incident tickets for production issues to manage customer expectation, while opening QC defects where needed. Verified and modified Use Cases for accuracy and business need during testing process. Ran AS400 queries to verify test results.

Create and debug test scripts

Kaplan University, FL September 2008 – November 2008

Business Systems Analyst – Consultant- Education Industry

Create business requirements and Use Cases for enhance student experience of global eCommerce portal projects

Interview Business Units to document current process flows and define, develop proposed process flows. Created mock-ups of proposed wireframes using Visio. Facilitated meetings. Assisted with project timelines and reviews

Created functional requirements and designs, leverage existing and proposed software applications

Worked with stakeholders and upper management communicating the project status, concerns and provided recommendations. Interfaced with IT technical and CampusVue teams

Performed research and gained knowledge of department’s business models to manage customer expectations in Academic and Registrar areas. Performed queries of Databases in UML environment. Document management.

MTS/DHL, Weston, FL April 2008 – July 2008

Senior Business Analyst – Consultant – Mail/Shipping Industry

Created documentation and validation for inventory/complex financial volume data received for CPU model

Coordinated and facilitated meetings with IT technical team members and upper management

Analyze data. Create PL/SQL queries for validation and verifications. Created diagrams for ERP application, model, process flows and system procedures while effectively communicating findings and recommended options. Exposed to SAP applications and strategic planning. QA activities for model analysis performed. Created Use Cases to assist with other manual QA activities. Maintained project schedules in MS Project

Analyze current solutions and proposed alternatives and identified risk, provided project plans and timelines

Developed presentation to upper management to reach goals and objectives. Document distribution workflow

Tracked progress of global conversion project that provided simplified and standard processes between global and international mail terminals applications. Created project schedules and status – monitored weekly and reported

Develop training materials and trained internal personal on validation process

BAYVIEW FINANCIAL Plantation, FL November 2007 – February 2008

Analyst/Business Objects Developer – Consultant – Financial Industry

Conversion project: responsible analyzing Mortgage financial Access Reports and developing complex Business Objects financial reports. Provided report design and data mapping analytical skills for data warehouse

Actively worked with QA team to report and resolve issues, assisted with quality testing strategy of all reports developed. Assisted with setup of test data in testing environment. Performed compatibility testing

Created project documentation, report format standards and report design. Created SQL queries for PL/SQL.

Utilized Mercury Quality Center for defect reporting. Interfaced with Excel for comparing results

Created team and project templates to assist with defining and tracking omitted data elements and universes

Gathered requirements for an Oracle project for small scale project

BLUEFROG Solutions, Pompano, FL December 2006 – September 2007

Senior Business Analyst/Quality Analyst- Consultant- Insurance Industry

Responsible for defining and documenting application test scenarios that met report business requirements and functionality of domestic insurance application for multiple projects. Assist with design of prototype of client applications. Analyze client legacy letters for conversion. Utilized Bugzilla copy, for QA Testing

Manually tested and coordinated QA activities, troubleshooting, UAT & defect status reporting

Incorporated Business Requirements and System Development Documentation for Web application with integrated Use Case, UML SQL development, object oriented design. Coordinated business rules with IT Team

Worked with Project Manager, identifying and tracking testing, insurance issues, risks and project delivery

Liaison between business client, IT.Net developer and upper management. Provided reviews of the business process. Coordinate meetings and JAD Sessions. Developed and worked with Business Rules and metadata

Researched and analyzed each company’s business to become an expert of the company’s business process and proposed solutions. Created queries and worked with IT team to review XML for errors and accuracy

Gained working knowledge of each insurance business client expectation to ensure all requirements were provided and tested. Performed data mining. Communicate project progress, status and recommend changes as needed. Developed system test strategy to be used by developer for internal application unit testing

Liberty Medical Port St. Lucie, FL December 2005 – December 2006

Sr. Program Manager- Consultant-Medical/Insurance Industry

Define, documented and designed enhanced efficient medical web pages, eCommerce and IVR system

Responsible for scope, status, budget and Medicare Web business requirements that meet customer expectations

Log and track issues. Understood limits and required needs to provide enhancements to medical systems

System liaison between business, upper management, IT and QA for providing business requirements

Reviewed .Net and VB script to develop an overview of the various systems and any system changes

Responsible for documenting functional and technical system requirements and design and developing business Visio process flows to aid in process analysis and to provide system communication. Identified risks and issues while maintaining tracking log. Coordinated and facilitated technical reviews and UAT.and managed change control

Participated in QA activities, black box and regression testing. Tracked defects on SharePoint against timelines Define user interfaces and use cases in UML environment. Updated project schedules in MS Project

Created Access and SQL queries as needed for providing data to business units. Managed timelines

Worked with proprietary ERP for product data ordering

Radisson seven seas, Fort Lauderdale, FL August 2005 – December 2005

Senior Business Analyst/Business Objects Developer Consultant – Travel Industry

Re-engineering project to provide global user with adhoc reporting capabilities for financial data & inventory

Created test cases while creating and documenting business requirements for finance Business Objects Intelligence Universe. Participated with initial stages of UML and object oriented design. Interfaced with business to gather business requirements and capture report data and design reports

Performed Unit testing and UAT. Coordinated meetings and interfaced with IT team to provide direction and clarity. Interfaced with upper management for status reporting, issue tracking and recommendations

Designed, developed and implemented of a medium scale Data model/data warehouse to be used by Business Objects, Business Universe Utilized JIRA Issue/defect tracking software. Performed data mapping, data analysis and process analysis for Oracle application. Managed timelines and status in data warehouse environment.

Provided support for Crystal reports in Business Objects Environment

Created project timelines, status and a training manual for Business Object Web Intelligence application

Broadspire Inc., Plantation, FL November 2004 – July 2005

Senior Business Analyst/Developer (Cingular Wireless Client)-Wireless Insurance Industry

Supported the Medical benefits for business unit team responsible for Cingular Wireless. Reviewed status and concerns with management. Worked with tech team in .Net environment. Reviewed email communication points

Created business requirements and functional specifications for web system to have ability to manage units more effectively. Maintained issue logs, timelines and consistency in reporting to corporate standards. Utilized SQL

Created standard formats and financial reports for management Dashboards and Scorecard. Created FTP data files. Coordinated Change Management. Performed test and verification of data in data warehouse environment

Provided Access Database support and made modifications and enhancements as needed. Performed data mapping of DataMart/Data Warehouse data elements; to extract and support business and process analysis

Developed charts and various templates and tools for internal management to communicate to external client’s performance statistics and performance improvements. Monitored daily reports and trends

American Express, Miramar, FL – Credit Card/Travel Industry September 2002 – March 2004

Quality Assurance/Business Analyst Consultant 9/2002 – 3/2004

Worked on Global Quality Assurance/Quality Control team for inhouse CRS/GDS application Key person to handle research and providing results of analysis of problem areas with the upper management. Coordinated and participated in daily testing activities.

Provided PowerPoint presentations utilizing charts and various tools for upper management that demonstrated issues/concerns, research and provided overall direction for resolution

Created training documents, templates and guidelines to assist group in "How To's" complete necessary forms. Assisted team with analyzing Document Management software

Coordinated with Change Management group prioritization of key concerns that would improve overall documentation and system deliverables

Interfaced with external areas on regular basis to leverage any lessons learned and strategies and interfaced with team leads to coordinate quality issues, provide quality team direction and proposed new guidelines and processes. Maintained calendar of changes and testing efforts

Project Manager Consultant 9/2002 – 1/2004

Responsible for full project life cycle development of Global Credit Card/benefits eCommerce re-engineering project. Defined business and functional requirements. Documented current and proposed business processes.

PMI trained and Project Management skillset utilized to provide overall end-to-end leadership for global diverse large project teams that achieved implementation on schedule, within budget and scope, while managing several Web projects simultaneously. Conducted JAD sessions for multiple new projects.

Liaison between business partners, offshore vendors, functional and technology teams for new development, maintenance projects. Assist stakeholders with identifying all Technical groups needed. Maintained issues logs, change management, documentation and performed other administrative tasks.

Responsible for all project communications, deliverables, planning, research and analyzing business requirements, budget administration including determining financial needs and funding requirements, project plans, evaluations of the overall project plans and performance and customer satisfaction. Reported budget

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