Customer Service Sales Manager
Resume:
*** ******* *****, *********, ** *****
***************@*******.***
Michelle C. Sikes
OBJECTIVE
To maintain professional skills and work as delegated and under proper supervision as needed.
PROFESSIONAL ACCOMPLISHMENTS
Lowes Home Centers
Greet customers and help point them in the right direction.
Aid customers in choosing product to their liking and needs.
Sell products per manufacturers directions and Legacy Flooring Expectations
Communicate between customer, installation process, as well as follow-up.
Harbor Freight Tools
General understanding of SOP's and use as directed.
Understanding of opening and closing procedures.
Customer service and knowledge of items in store, location, and resolve customer issues
Able to work alone or supervised.
Ability to do planograms, aid cashiers and make sure they are scripting, maintain a line of communication with customer and senior mangers and supervisors.
Learning sales manager programs and directives.
Black Cat Family Fun Fireworks
Managed store and employees.
Made bank deposits.
In charge of inventory for fireworks and Halloween.
Express Scripts, Inc.
Managed personal accounts with HIPPA verification on every call.
Communicated with supervisors if unable to assist clients while staying positive
and focused throughout the call.
Correctly and accurately assisted clients with any information needed.
Tail Razors Pet Resort
Maintained records and reservations for all incoming and in house clients.
Communicated with veterinary clinics, clients, and owners in a professional manner.
Organized, faxed, and completed all important information into records on computer as well as in personal paper files.
College of Coastal Georgia
Received training in various Mathematics and Sciences Courses
Gained computer knowledge in various computer programs, such as Word, Excel, and Power Point
Gained communication skills to effectively work with other students and teachers.
Betz Veterinary Services
Aided in the start up of a mobile veterinary clinic in the Camden County Area.
Assisted with daily appointments and surgical procedures.
Maintained patient and billing records.
Executed inventory control.
Integrity Animal Hospital
Started as a facility housekeeper, advancing to veterinary assistant after 3 months.
Updated pre- and post-surgical forms.
Educated new staff of products and their uses, as well as procedures.
United States Navy
Worked as an Aviation Electricians Mate of F/A-18 aircraft.
Received Aviation Warfare Insignia.
Advanced to Third Class.
Honorably Discharged.
EMPLOYMENT HISTORY
July 2022 to Present Flooring Specialist Lowes Home Centers
Fernandina Beach, FL
Sep 2021 to July 2022 Sales Supervisor Harbor Freight Tools
Kingsland, GA
Nov 2020 to Sept 2021 Sales Associate Harbor Freight Tools
Kingsland, GA
June 2016 to Jan 2019 Store Manager Black Cat Family Fun
Fireworks
Saint Marys, GA
Nov 2012 to April 2013 Patient Care Advocate Express Scripts, Inc.
Saint Marys, GA
June 2010 to Oct 2010 Kennel and Grooming Tail Razors Pet Resort
March 2011 to June 2011 Assistant Kingsland, GA
June 2009 to June 2010 Kennel and Grooming Kats N Dogs
Assistant Pet Care Village
Kingsland, GA
Jan 2005 to Dec 2005 Veterinary Assistant Betz Veterinary Services
Kingsland, GA
Jan 2005 to May 2009 Student (Full/Part Time) College of Coastal Georgia
Brunswick, GA
Aug 2001 to Dec 2004 Veterinary Assistant Integrity Animal Hospital
Kingsland, GA
Oct 1996 to July 2001 Aviation Electrician’s United States Navy
Mate, 3rd Class NAS Oceana, VA
EDUCATION
Graduated Dec 2008 Associate of Science College of Coastal Georgia
Medical Record Brunswick, GA
Administration
REFERENCES
Available Upon Request
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