AMANDA MALIMA

**** ******* ** *********, ** *****

240-***-**** ad43qh@r.postjobfree.com

EDUCATION

University of Maryland, Robert H. Smith School of Business, Rockville MD May 2025 Bachelor of Science, Accounting G.P. A 3.6

Montgomery College, Rockville MD Oct 2021- Aug 2023 Associate degree, Business G.P. A 3.1

WORK EXPERIENCE

Ann Taylor Rockville, MD

Sales Associate Jan 2024 – Present

Assisted an average of 25 customers per day in finding or selecting items and provided recommendations that generated $3K in additional revenue.

Demonstrated commitment to business needs through punctual reporting, accurate timekeeping, and flexibility.

Guaranteed smooth store operations through diligent completion of daily tasks, maintaining high standards of brand presentation and operational functionality.

Provided outstanding customer service, receiving 90% in customer service feedback surveys. Chick-fil-A Rockville, MD

Drive-through Team member May 2022- Sep 2023

Oversaw that customers are welcomed & greeted and receive their order at a maximum of 3 minutes per person.

Trained 40+ team members in upselling techniques, increasing their sales by 10% on average.

Ensured that every customer was aided and left “with a smile” as the Chick-fil-A description states.

Memorized every single detail concerning all the foods to answer customer questions and increase sales by providing popular pairing suggestions.

Took orders for an average of 300 customers per shift, providing them with attentive and outstanding service. ACTIVITIES

Group Discussion Leader Rockville, MD

Accounting 2 Jan- May 2023

Adapted to working with diverse people with different insights throughout the semester.

Coordinated assignments and encouraged the group to stay on track for all the assignments.

Assisted in making sure the work was done and submitted in a timely manner. Volunteer Orphanage Assistant Dar-es-salaam, TZ

Msimbazi Centre Feb- Apr 2021

Coached children on how to do basic things at their own pace, slow and steady yet effective.

Worked on emails, calls, and confirmed donations and operated constant supply of essential needs such as food and medicine.

SKILLS

Computer: MS Word, MS Excel, MS Access, MS PowerPoint, Desktop Publishing Languages: Proficient in English and Swahili

Innovative, transformational leader, communication, growth-oriented, adaptability, problem-solving