**A Carrs Pond Road

West Greenwich, RI *****

401-***-**** ad43q9@r.postjobfree.com

linkedin.com/in/lorna-orabona-84b5b2b

LORNA M. ORABONA

OBJECTIVE Versatile business leader bringing years of experience as an accomplished professional. Strategic analytical person, change manager and visionary executive with success implementing plans to meet current and future needs. Purposeful with a proven record of accomplishment in planning and leading marketing strategies in support of business goals and objectives. Strong abilities in sales, multi-tasking and the administration of financial operations coupled with accounting skills. Strengths in business development, coaching, customer service relationships, decision-making, and problem solving. Organizational and people skills with an ability to be adaptable and collaborate effectively with people. Skilled at communicating with management, vendors, and internal departments to coordinate overall efforts in support of business goals and purpose. PROFESSIONAL

ACHIEVEMENTS

CUSTOMER SERVICE PROBLEM SOLVING MARKETING

Interview new and existing clients from diverse cultures to decide their loan needs and recommending those customers of products, terms, and pricing relative to home lending.

Relationship building as a cornerstone of generating new business which consist of realtors, builders, professional and personal contacts.

Initiative-taking in seeking ways to develop and expand customer relationships to contribute toward branch success by employing “TEAM CONCEPT” which encourages personal growth and increases job satisfaction.

Maximize personal productivity through mindfulness, self-motivation, and adaptability to achieve branch and personal goals.

Exceptional at multitasking which ensured preparation and processing of all forms required for processing, underwriting, and closing.

Develop and implement marketing campaigns to generate new business opportunities.

Analyze loan applications and credit reports to determine loan eligibility and risk level. Problem solving if the loan needed restructuring for salability reasons.

COMMUNICATION REPORT

Define strategy, execute, manage, and develop a comprehensive marketing plan in the creation of a new business in the wireless industry.

Develop and implement new strategies and policies in collaboration with executive partners to set up and achieve long-term business goals, providing company with strong and sustainable organizational leadership. Page 2 Lorna M. Orabona

Intuitive management skills to maximize employee productivity while training staff on sales practices and protocols coupled by managing day to day operations.

Setup and manage all financial operations of a wireless business including capital funding and staff recruitment.

Prepare annual budget forecasts and watched performance to meet organizational objectives bringing total revenue in operations of sales to 2.6 million in less than 5 years.

Establish and manage financial operations and supervision of employees at 8 retail locations, with setting up a workflow and marketing strategy procedures in creating proficient sales environment.

Conduct First Time Homebuyer Seminars for state agencies, non-profits, and bank tutoring clients on topics of homeownership such as budgeting, creditworthiness, affordability, and loan terms.

ACHIEVEMENTS AWARDS

Five Star Mortgage Professional by RI Monthly Magazine: 2024 (eighth year) Citizens: Q2 and Q3 Credo Award Winner 2022 across the mortgage line Santander US: Achieved sales accomplishments awards since 2012 and below is indicative of the last three years of employment:

Presidents Club Member Santander

Top Unit Producer with President Club Nomination: Closing Volume of 169 Units with pipeline management of $70,608,000.

Top Unit Producer with President Club Nomination: 2020 Closing Volume of 192 Units with pipeline management of $54,596,000.

Top Unit Producer with President Club Nomination: 2019 Closing Volume of 151 Units with pipeline management of $35,918,000. National Communications: Dealership Award (American Communication), NJ SKILLS Critical Thinking Managed - Trained

Oral - Written Communication Problem Solving

Sales - Marketing Leadership

Program Management Forecasting - Analytical

Vendor Sourcing – Negotiations Time Management

Microsoft Office - PowerPoint – Salesforce B2B

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WORK HISTORY SENIOR MORTGAGE LOAN OFFICER, THE WASHINGTON TRUST COMPANY, WARWICK, RI SEPTEMBER 2023 – CURRENT

SENIOR MORTGAGE LOAN OFFICER, CITIZENS, WEST HARTFORD, CT JANUARY 2022 – AUGUST 2023

AVP, SENIOR MORTGAGE DEVELOPMENT OFFICER, SANTANDER US, PROVIDENCE, RI MAY 2008 – JANUARY 2022

PRESIDENT, NATIONAL COMMUNICATIONS CENTER DBA/EXPRESS WIRELESS, WARWICK, RI JANUARY 2000 – DECEMBER 2007

EDUCATION BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION, BRYANT UNIVERSITY, SMITHFIELD, RI PROFESSIONAL DEVELOPMENT TRAINING, XINNIX, ALPHAREƩA, GA FINANCE AND ACCOUNTING FOR NON-FINANCIAL MANAGERS, BRYANT UNIVERSITY, SMITHFIELD, RI

LAW AND REAL ESTATE TITLE EXAMINERS, URI, KINGSTON, RI REFERENCES UPON REQUEST