Customer Service Management Experience

LATRAVIS MCLEAN

Hollywood, FL ***** ***********@*****.*** 305-***-****

OBJECTIVE

To secure a full-time position in a remote Customer Service Position utilizing my educational skills, customer service knowledge and management experience in a fast pace organization to further gain knowledge and grow within

SKILLS & ABILITIES

Customer Service &

Management Experience

Team Trainer

Excel

Word

Scheduling & Payroll

Microsoft Excel

EXPERIENCE

CREW MEMBER MCDONALD’S

DECEMBER 2002 – DECEMBER 2004

Processed customer payments via drive thru and in store Responsible for greeting guest, taking orders and processing payments via drive thru and in store; providing a friendly atmosphere for guest, uphold a clean dining area, maintain proper cleanliness standards for hygiene and food

ASSISTANT MANAGER MCDONALD’S

DECEMBER 2004 – AUGUST 2006

Managed crew and maintained leadership within the team by acknowledging recognition, monitoring safety, creating schedules, observing sales, meeting daily goals, processing team payroll, assisting in new hire hiring process/orientation and upholding McDonald’s core values

TEAM MEMBER MACY’S

MARCH 2007 – FEBRUARY 2008

Assisted customers in choosing clothing apparel, itemized purchases and processed payments using POS system, organized and replenish clothing on the salesfloor, shelves and counters

CUSTOMER SERVICE REPRESENTATIVE ALORICA

APRIL 2008 – MAY 2009

Accountable for receiving calls and contacting customers while providing exceptional customer service, meeting daily contact limit, reviewing customer accounts, team trainer for new hires,

SUBSITUTE TEACHER BRIDGE TO INDEPENDENCE PRIVATE SCHOOL

MAY 2009 – MAY 2010

Responsible for children in class, teaching provided lesson plans and forming weekly plans if needed, creating end of day behavioral reports, grading papers

WAREHOUSE SELECTOR C & S WHOLESALE GROCERY

JUNE 2013 – FEBRUARY 2014

Responsible for building pallets within a certain time frame, selecting products and preparing for delivery; meeting daily product quota

CERTIFIED FORKLIFT OPERATOR C & S WHOLESALE GROCERY

FEBRARY 2014 – NOVEMBER 2015

Maintaining cleanliness, training potential operators, assisting with shipping and receiving Specialist, transporting pallets, processing inventory, ensuring accurate

MUSIC PRODUCER/DISC JOCKEY WE THE BEST

NOVEMBER 2015 - PRESENT

Responsible for managing artist, scheduling shows and tour dates, forming itinerary and artist line up for events, creating beats, hotel accommodations for artists, managing expenses, curating playlist for events

EDUCATION

FLORIDA MEMORIAL UNIVERSITY, MIAMI FLORIDA

PUBLIC RELATIONS AND COMMUNICATIONS

2006 - 2008

2010 - 2012

LEADERSHIP

PHI BETA SIGMA INCORPORATED MEMBER

REFERENCES

Available upon Request

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