David McHugh

*** ***** ****** #**

Normal, IL, **761

309-***-****

ad43pj@r.postjobfree.com

OVERVIEW

David has diversified experience in customer service, sales and management, as well as experience working with a variety of computer hardware, software and network platforms. While more of a generalist, working with Windows servers, networks and desktop support, David is willing to learn and do whatever the job requires. Experience working in smaller environments with less than 100 people to large enterprises.

David has worked for managed services firms that provide outsourced IT for small and medium businesses and has managed servers, network routing/switching/firewalls, security access systems, and security camera systems. David has used remote management software and automation software to effectively manage multiple endpoints in customer environments.

Working in the customer service industry has allowed David to develop excellent people skills and communication skills.

TECHNICAL SKILLS

Management: Successfully managed businesses with 30 – 60 team members, food service, and commercial truck fleet of 60+ drivers and 75 vehicles. Managed compliance, documentation, and processes for SOC and ISO certification programs.

Software: Service Desk Manager and Service Now ticketing systems, Microsoft Office365, Windows workstation operating systems, Windows Server, Symantec Endpoint Server, Lansweeper automation and equipment management software, PeopleNet system (transportation industry specific software), Cisco IOS

Hardware: Server, workstation, and LAN hardware, networking hardware. PeopleNet system (transportation industry specific hardware/software). Utilized Remote Monitoring and Management software for workstations and servers from Lansweeper, N-Able, Connectwise, Labtech, and SyncroMSP.

Network Hardware: Cisco 2600, 2700 series switches, Cisco 2800, 2900 routers, Cisco ASA firewalls, Meraki MX firewalls, Meraki MS switches, Meraki wireless Aps, HP Aruba switches, Fortinet, Watchguard, and SonicWall firewalls.

Industries: Information Technology, Networking, Customer service, Restaurant, Retail, Transportation and US Dept. of Transportation regulations as they relate to commercial vehicles and drivers.

Communication: Written and verbal communication skills, data interpretation and report generating experience.

PROFESSIONAL EXPERIENCE

Aveyo Technologies, Inc.

Information Technology/ Managed Services

July 2022 – Present

Consultant to Managed Services business serving local small business community, schools, churches and professional offices

Windows Domain management, including AD, DHCP, DNS and other Domain services

Network configuration and management

Hardware Provisioning, software installs, management of equipment lifecycles

Configuration and management of VOIP phone systems, liaison with VOIP vendor

Management of enterprise Emsisoft Antivirus system

Configuration and Management of Enterprise Backup systems

Office365 Administration

Configuration and Management of Syncro Managed Services web based software

Rivian Automotive, Normal, IL

IT Desktop Support

November 2021 – Present

Desktop support at Guidepost IT, a walk-up service desk in the Normal, IL facility

Imaging and management of Windows computers with Intune, SCCM Windows Deployment Services

Management of AD, Azure AD, Intune MDM, JAMF, and Office365.

Imaging and support of Apple Mac computers in a Windows environment

Hardware Provisioning, software installs, management of equipment lifecycles

Service Now ticketing system

Cognizant, Inc, Bloomington, IL

Senior Systems Executive

February 2021 – August 2021

IT Service Management, IT Asset Management

Hardware Provisioning, software installs, network team member, Cisco network equipment

Maintained asset management processes, documentation, inventory control, life cycle management of computer equipment, peripheral management and worked with vendors to manage and utilize company issued equipment

Used Service Desk Manager software to manage ticketing process

Shipping and Receiving of equipment to Business Partners

Break/Fix processes and testing of equipment

NTT Data, Inc., NTT Data Services, Inc. Bloomington, IL

Network Sr. Consultant, IT Coordinator

August 2015 – December 2020

Network administration consisting of Cisco and Meraki network hardware

Management of Windows Domain and Services including WSUS, DNS, DHCP and AD

Administered security card access system, and security camera systems

Managed remote site-to-site VPNs, and Cisco AnyConnect VPNs

Maintained asset management processes, documentation, inventory control, life cycle management of computer equipment, peripheral management and worked with vendors to fulfill our IT needs

Managed Symantec Endpoint Server and Symantec Backup server for local and remote users

IT support for NTT consultants onsite at a client in a virtualized environment, and in the local NTT office. Provided software and hardware support services

Hardware maintenance of laptops, desktops, and servers

Resolution of consultant service tickets

Implemented automated software and Windows update processes via VPN for remote users

Create and maintain processes and documentation for IT systems according to standards determined by SOC, SOC2 and ISO 27001/27003 certification programs

STL Technology, Bloomington, IL

November 2014 - June 2015

Desktop support for multiple software products and hardware platforms, including Windows PC, Mac, and Windows Terminal Services virtual desktop platform, depending on end-user requirements

Remote Monitoring and Management of client workstations and servers with RMM software from N-Able and Connectwise

Incident resolution of end user service/support requests

Supported network printing and document scanning

Troubleshoot, resolve and document network, data and performance problems and resolutions

Tek Systems / Pekin Insurance

Technical Services Analyst

October 2012 - August 2014

Desktop support for multiple software products and hardware platforms depending on end-user requirements.

Install, test, update and monitor software on network-based devices including servers, desktops and printers.

Windows 7 migration team. Migrated 1000 users from Windows XP to Windows 7

Incident resolution of end user service/support requests.

Utilized Enterprise Service Desk software to track service requests, time spent, and time to completion of service requests.

Created documentation for incident recovery processes, problem management, and service maintenance processes.

Coordinated services with Enterprise Security Dept., Enterprise Architecture (Infrastructure) Team, and Application developers.

Escalated Service Requests to the appropriate service level group.

Responsible for hardware and software maintenance, including networks, Windows servers, and Symantec Endpoint Management.

Maintenance of LAN infrastructures, Active Directory, Windows file and print services, DHCP, and DNS.

Supported Macintosh computers in the Windows Enterprise environment.

Supported network printing and document scanning.

Troubleshoot, resolve problems, document network, data and performance problems and resolutions.

Aveyo Technologies, Inc.

Information Technology/ Managed Services

May 2011 – October 2012

Management of computer systems for professional offices, businesses, governments, and other clients. General troubleshooting of hardware, software and network problems.

Responsible for hardware and software, as well as networks and Windows-based servers, Symantec anti-virus software, local and offsite network backup systems.

Remote Monitoring and Management of workstations and servers with RMM software from Lab-Tech.

Aveyo Technologies is an outsourced firm that manages the technology systems for clients.

Creation and maintenance of Windows Domains, LAN infrastructures, Active Directory, Windows file and print services, and Network Attached Storage.

Troubleshoot, resolve and document network, data and performance problems and resolutions

Wildwood Logistics

IT Manager, Bloomington, IL

May 2008 – Feb 2009

Hired to develop policies and procedures, using computer technology, to bring Wildwood Logistics into US Dept. of Transportation regulatory compliance. Wildwood had been investigated, fined and given directives to become compliant with certain USDOT regulations.

Implemented PeopleNet integration in commercial vehicle fleet of 75 vehicles. PeopleNet is a computer system that allows transportation companies to communicate with vehicles and provides telemetry data of the fleet. Used data provided by PeopleNet system to increase fleet efficiency (fuel mileage) from 4.85 mpg to 6.16 mpg, an increase of 27%, by regulating speed, idling of vehicles, and training drivers on better fuel management techniques.

Initiated the use of electronic driver logs using the PeopleNet computers. Trained drivers and supervisory staff on use of the PeopleNet system.

Successfully brought Wildwood Logistics into compliance with USDOT regulations and passed subsequent USDOT compliance review. Also completed project to get Wildwood Logistics certified in the USDOT Smartway program. Smartway carriers are certified based on criteria that includes speed, fuel efficiency, idling, vehicle aerodynamics and weight saving features, vehicle maintenance, and the reduction of exhaust pollutants.

Transportation / Logistics

DeKeyser Express

November 2001 - June 2006

Commercial CDL-A Driver.

Computer Deli

Sales / Service, Bloomington, IL

August 2001 – January 2014

Sales and service of personal computers, computer parts, and management of retail store.

Use of Microsoft operating systems, and Unix / Linux systems.

Responsible for customer service, making sure that computers do what our customers

require, and ensuring customer satisfaction with our work.

Restaurant Management

Wendy’s / Pilot Corp. Bloomington, IL

January 2000 – July 2001

Management of Wendy’s franchise located at a Pilot Travel Center. Hired as part of a new management team to bring an underperforming Wendy’s franchise into compliance with Wendy’s Corp. and Pilot Corp.’s standards.

Hiring and training of crew members.

Implemented operational procedures and standards developed by the Wendy’s Corporation for their franchise operations. Development of crew members into shift leader positions through training and testing.

Passed Wendy’s Corp. SPARKLE certification program for cleanliness, and had improved scores from the McLean County Health Dept.

Achieved increased sales, ACE (average customer expenditure), and margins through improved training of crew members, and reduced operating costs.

Restaurant Management, General Manager

Steak ‘n’ Shake Bloomington, Pekin, Peoria, Joliet, IL

May 1998 – November 1999

Management of Steak ‘n’ Shake restaurants. Completed company training program in Bloomington/Normal, IL.

Responsible for all aspects of restaurant management, hiring and training team members, developing team members into supervisory positions, disciplinary procedures, and cost control.

Restaurant (assistant) Manager at Bloomington, Pekin and Peoria locations, then promoted to General Manager in Joliet, IL. Implemented training program in Joliet to improve the general cleanliness of the location, and to reduce costs. Developed crew members into supervisory positions through training. Improved the overall operation of the restaurant due to continual training program for crew members.

EDUCATION

Illinois State University, Bachelor degree, Industrial Technology

Illinois State University, graduate student, Computer Science

Heartland Community College, classes in operating systems, CompTia A+ hardware, and Cisco Networking Academy CCNA, CCNA Security

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