Customer Service Sales Associate

Nicholas Lees

**** ****** ******, *********, ** *8017

610-***-**** **********@*****.***

EDUCATION

Elmira College, Elmira, NY

Candidate for Bachelor of Science in Business Administration, Concentration in Marketing Expected May 2025

Relevant Coursework:

Principles of Management, Managerial Accounting, Financial Accounting, Principles of Marketing, Strategic Advertisement Management, Organizational Behaviors

WORK EXPERIENCE

LOWES, Easton, PA June 2023-Present

Retails Sales Associate

•Provide on-floor customer service in a 112,000 square foot retail store during summer and holiday breaks

•Prioritize customer requests to ensure timely assistance and answers to questions

•Assist in delivery of products to customers and re-stocking of in store supplies

•Organized sales and ensured safety standards for Outside Lawn and Garden department during the summer and winter holiday seasons

•Coordinate coverage with other associates during breaks and staffing shortages

Dominoes, Bethlehem, PA June 2022-August 2022

Delivery Associate

•Completed door to door delivery of food orders in largest regional pizza company with average of 15-20 deliveries/day

•Maintained delivery times meeting or exceeding requirements, ensuring a high level of customer satisfaction

•Responsible for payment reconciliation with Manager

DHL, Bethlehem, PA June 2021-August 2021

Packing Associate

•Processed inventory and fulfilled orders to be shipped. Utilized a variety of technologies in the process

•Ensured accurate processing of customer orders including number, product type, labeling and damage control

•Assisted in physical inventory management

Matt-Hat Jerky, Bethlehem, PA December 2021/2022

Sales Representative

•Marketed and completed sales of beef jerky products and condiments locally sourced and made

•Managed downtown pop-up store during holiday season and summer festivals attended by over 100,000 visitors

ACTIVITIES/SKILLS

•Elmira Baseball Team

-3-year member of Elmira Soaring Eagles Baseball Team. Compete in the Empire 8 Division III Conference

-Primary positions – Designated Hitter and 1st Baseman. Career Statistics (as of mid-season 2024 Junior Season): .993% fielding percentage, 6 career home runs, 28 career RBI.

-Commit approximately 30+ hours per week to training, studying plays, practicing, playing games, traveling, and teamwork building while maintaining a full course load and completing community service

•Elmira Community Engagement

-Volunteer 60 hours supporting community service center serving underprivileged school aged children

-Conducted baseball training sessions for 20 school aged children including skill, drills and rules training

-Oversaw indoor and outdoor recreational activities for children at a community center

•Microsoft Office-Proficient in Word, Excel, PowerPoint, Outlook

•Collaboration and customer service

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