Kiran Jyothi

ad43o6@r.postjobfree.com

737-***-****

SDLC’s

●Agile / Scrum / Kanban

●Rational Unified Process

Project Management Tools

●VersionOne

●BluePrint

●RALLY

●Atlassian tools – JIRA, Confluence, Kanban boards, Agile Teams, Atlas, Trello

●Wireframing Tools – Miro, Lucidchart, Figma, Balsamiq, Axure RP, Adobe XD

Technologies/ Database

●Amazon Web Services

●SharePoint

●Salesforce & Veeva CRM Applications

●Master Data Management

●SAS - Clinical Trails

●Informatica

●My SQL

IT Service Management

●BMC -Remedy

●Service Now

Reporting Tools

●Power BI

●SAP BO/BI

●Cognos

●QlikView

Education Qualification

Master’s in Engineering Management

Clients

PayPal, TX

CareMetx, MD

Celgene, NJ

Burger King, FL

Florida Blue, FL

Relevant Experience:

An accomplished Certified Product Manager, Certified Advanced Scrum Master and Certified Scaled Agilist, facilitator between Business Operation and Information Technology and Systems with over 13+ years of extensive experience in the field of Business Analysis, Project Management, Process Streamlining, Evidence Based Decision Support System Applications. A committed team player, team builder, with experience in Problem Solving skills coupled with Good Communication and Analytical skills. Experience in building teams, environment and very adaptive to new tools and technologies.

Skills Inventory:

Certified Product Manager

Certified Advanced Scrum Master

Certified Scaled Agilist

Product Lifecycle Management

Salesforce, Sales Cloud, Service Cloud, Lightening Version, CPQ

ERP (Enterprise Resource Planning)

SNOW Change, Incident, Problem Management

SNOW CSM, HRSD, Live Agent, Catalog Builder, CMDB

DevOps

Web & Mobile App Product Dev & Management

Cross Functional Team Management

Interactive Voice Response Management

HIPAA Privacy Rule and 21 CFR part 11

Physician Practice Management

EMR/EHR (Electronic Medical Records/ Electronic Health Records)

Oracle Cloud Integration

Amazon Web Services

Product Owner

Chronological Summary of Experience

PayPal, Austin, TX June 2017 – March 2024

Product Owner

PayPal Holdings, Inc. is an American company operating a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.

Responsibilities as a Product Owner:

As a product Owner, lead product lifecycle from launch, created and prioritized the product backlog, drafted user stories, acceptance criteria (that helps testing team to build their test cases against) and ensuring that features align with product’s vision.

Extensive expertise in Product Lifecycle Management (PLM) technologies and a comprehensive grasp of global and regional processes and workflows will receive preferential consideration.

Outstanding communication, collaboration, and leadership abilities, capable of navigating diverse cultural and functional environments.

Owned the roadmap, deployment, and effectiveness of products and solutions built on the Salesforce platform and used by Business partner managers. Adaptable in meeting stakeholder expectations and I excel at overcoming obstacles while maintaining a strong focus on delivering exceptional customer experiences.

Aligned closely with Salesforce development, UX/UI, and administration teams to ensure new processes or process changes are critical, relevant, understood, and support.

Enabled SNOW Mobile Application for all PayPal Internal Users.

Skilled in leading and overseeing multiple teams dedicated to product development, with a strong ability to manage various roadmaps effectively.

Capable of coaching and exemplifying product management best practices throughout the organization. I am s decisive individual who instills confidence in their colleague(s)

I prioritize delivering outcomes over outputs, utilizing technology to enhance key business performance metrics positively.

Ability to establish an end-to-end strategy, outline the roadmap, and oversee execution across multiple product teams Productivity tools.

I have a blend of technical prowess and business acumen, along with the skill to engage stakeholders across various business areas. My experience includes fostering cross-functional relationships between engineering and business counterparts to ensure well-defined and understood objectives.

Ability to operate effectively at both the strategic and tactical levels. This includes generating innovative growth ideas, establishing KPIs, leading change management, analyzing data, solving problems, and acting as a force multiplier.

Collaborated with the strategic product leader to develop a comprehensive product roadmap and translate it into actionable tasks. Additionally, partnered with business leaders to understand their needs and priorities, ensuring that the IT team supports growth and meets service level agreements.

My responsibilities included defining and maintaining a vision with corresponding KPIs to justify continued investment. This involves budget preparation, resource allocation, and task delegation. I took ownership of communicating and promoting the product roadmap to IT and business stakeholders, engaging with the business to identify opportunities for feature development that enhance engagement and satisfaction.

Capable of communicating strategy, priorities, and consistent product messaging to stakeholders and users, ensuring that product directions align with both user needs and business objectives such as sales growth, productivity improvement, and enhanced employee experience. Building and nurturing strong relationships with internal stakeholder groups, including IT, Engineering, and Business.

Managed vendor relationships, handling contract renewals and ensured value delivery.

Excellent written and verbal communication abilities, adept at collaborating effectively with project stakeholders, end-users, business partners, and technical team members to ensure the delivery of high-quality products.

Utilized Agile Methodologies, as Salesforce Product Owner collaborated closely with Sales and Senior Management teams, Business Analysts, Technology, Marketing, and Investment Strategies to identify and integrate the most impactful functionality to assist Wealth Advisors and the wider Private Wealth business.

Capable of confidently interacting with executive stakeholders in discussions concerning product vision and business enablement.

Identified, managed and prioritized risks identified and ensured to mitigate potential issues.

Created and managed features convertible into technical development User Stories. Worked directly with Onshore/Offshore development teams to address roadblocks, ensure clarity on Acceptance Criteria, and guarantee that the developed work met end users' expectations.

Responsible for defining long-term direction of key products and services, and maintain strategic focus is on the sustainable evolution of core products and services, with a strong emphasis on leveraging assets efficiently, meeting service level agreements (SLAs), and fulfilling nonfunctional requirements (NFRs).

Manage sprint cycle, sprint meetings with development and QA teams, BA analysts, Release Cycle and Release notes.

Operated within the Agile framework to deliver a monthly release schedule, prioritizing the development team's tasks using Scrum/Kanban. Took responsibility for managing the Program Board and overseeing program priorities and milestones and drive delivery.

Hands On experience working with Senior Leadership, providing product updates, challenges, upcoming releases.

Outlined product roadmaps and lead the achievement of Planning Increment objectives.

Evaluated the risks and advantages of product enhancements, and ensure alignment with stakeholders, clients, and product managers.

Examined product metrics and establish ongoing improvement initiatives aimed at enhancing the business value of the product.

Implemented novel approaches and tool sets to enhance the product development team's comprehension of solution criteria and requirements.

I embody an ownership mentality, taking necessary actions to achieve results and demonstrating determination to start and finish projects in challenging environments. Additionally, I have expertise in managing cross-functional projects.

Ability to view systems and processes as strategic differentiators, leveraging structured critical thinking and problem-solving skills, combined with a highly analytical mindset and strong attention to detail.

Responsible for defining and prioritizing work for agile team so that it aligns with ART priorities and objectives while inspiring other Product Owners to achieve challenging goals and performance while committing to the organization’s Vision/Mission

Mentored other Product Owners of the ART to adopt Product Management competencies.

Created and prioritized the product backlog, drafted user stories, acceptance criteria (that helps testing team to build their test cases against) and ensuring that features align with product’s vision.

Documented effective OKRs for team and contributed to ART level OKRs.

Conducted market research to gather new insights, translated them into potential new product features and projects to achieve organizations vision and mission.

Identified, managed and prioritized risks identified and ensured to mitigate potential issues.

Roadmap Development: Create and maintain a product roadmap that outlines the progression and timeline of product enhancements and releases.

I comprehend the sales and customer service lifecycle and have a deep understanding of the daily operations.

Partnered with cross functional teams (like UX Architecture team, Marketing research teams, Innovative teams, Engineering teams, DB team, L1 & L2 Support Management teams, Legal team, Technical Team, Asset Management Team including Software Asset Management and Hardware Asset Management) to build and execute new initiative(s) to collaborate on roadmap.

Hands-on experience in building relationships across the organization to analyze and nurture new ideas, while simultaneously applying high standards to weed out ideas that are less impactful.

Worked with HR Employee Central, Innovative and Diversity Program Leads to determine Employee Retention.

Measured and monitored KPI performance and provided roadmap inputs accordingly.

Responsible for creation of product requirements that can be translated into Epics, user stories.

Updated Acceptance criteria that can help the QA team to create their test cases.

Responsible for reviewing editing specifications documented by other Product Manager(s) that pertain to a product being managed by me and handling Release Train.

Maintained strong relationships with business stakeholders across organization in order to ensure effective and timely delivery of features and explore new product features that can benefit Business and advocate their importance.

Collaborated with PayPal OCIO internal stakeholders to design workflows for managing support queues. Analyzed incident trends, made recommendations to reduce incident rates, and actively worked with internal stakeholders to enhance user support. Ensured high-quality performance within processes, meeting Service Level Agreements or Operational Level Agreements. Maintained accountability for process quality and compliance with associated procedures, data models, and policies.

Designed processes for handling Legal Custodian Assets, ensuring L2 Local Support Teams collected assets. Established workflows to link Asset to User/Task relationships between CMDB and ITSM Platform.

Worked on integrations between ITSM Platform and various internal applications, utilizing REST API, SOAP WebMethods.

Lead the development team in the implementation of Salesforce solutions that meet customer needs.

Managed the development process, including requirements gathering, design, development, testing, and implementation. Developed and maintained Salesforce integrations.

Environment: Salesforce, ServiceNow Tokyo Version, Rally, JIRA, MS Office, SharePoint, Apttus CPQ, Apttus CLM, Apttus X-Author, Agile/Sprint, SAP Managed Services

CareMetx LLC, Bethesda, Maryland Sep 2015 – June 2017

Product Owner/ Lead IT Business Analyst (Full Time Employee)

At CareMetx, we tailor our services to the needs of the product and the patient population the product serves.

Responsibilities as Product Owner:

Worked closely with the management team on defining the product strategy

Responsible for the CareMetx Connect product vision, planning, design, usability, and quality of releases

Translate roadmaps into manageable product backlog

Worked closely with Internal and External stakeholders (Sponsors and Clients) of CareMetx Connect (HUB Management Platform) a COTS (Commercial Off the Shelf) application

Understand the features and customization requests from clients and changes in product requirements & support the sprint planning exercises

Developed and communicated a clear product vision, ensuring alignment with overall business goals and objectives

Backlog Management: Created and prioritized the product backlog, detailing user stories, acceptance criteria, and ensuring that features align with the product vision.

Worked with the development team(S) to plan and prioritize releases, ensuring that the most valuable features are delivered in a timely manner.

Gathered and incorporated feedback from users and stakeholders into the product development process.

Ensured the delivered product meets the defined acceptance criteria and quality standards

Responsible for building educational content to train internal and external stakeholders to Experience with Salesforce.com deployments and Apttus CLM managed product, pricing modeling and product catalog to simplify the sales experience

Collaborated with relevant business stakeholders to execute the CPQ roadmap and the Quoting processes, including ongoing support for enhancements and business rule updates within the Apttus CPQ tool. This includes product configuration, pricing rules/execution, approval workflow design, and document template administration.

Responsibilities as Lead IT Business Analyst

Acted as a liaison between CareMetx Connect Operational Team, Specialty Pharmacies, and Manufacturer clientele.

Managed Data Migration between Manufacturer clients and CareMetx Connect

Excellent understanding of HUB Operations – Benefit Investigation, Bridge, Copay Assistance, PAP (Patient Assistance Program), Triage, Patient Enrollment, Prescriber Enrollment, Inpatient Pharmacy Enrollment, Appeal, Alternate Funding.

Served as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

Responsible for leading Application Support Analysts on projects and other tasks.

Responsible for designing data validation rules for consuming data feeds from vendors, triage rules for triaging patient record to specialty pharmacies

Designed real time dashboards that shall allow Hub Operations Manager, Specialty Pharmacy liaisons to view errored data records, carry their day-to-day operations efficiently

Accountable for program quality and compliance with standard operating procedures.

Understand the day – to – day issues faced by the CareMetx Call Center (HUB Operations) team and provide optimized solutions to overcome these issues.

Responsible for designing automated workflows that shall increases efficiency of CareMetx Call Center –Cases Managers team (HUB Operations)

Served as single point of contact for all Actelion client’s requests

Managed a dedicated team of 15 (10 Developers and 5 Tester) to handle Actelion client’s customization requests

Responsible for capturing requirements, designing and building interactive portals for our clientele like HCP portal (Portal for Hospital Organizations that shall allow them to view their patient’s journey while taking prescribed drugs), Sales Dashboard (Sale Executive, Regional Sales Manager and National Manager to view their sales)

Responsible for capturing REMS requirements and also responsible for validating CareMetx Connect application to be in Compliance with FDA mandated REMS requirements for specific drugs

Responsible for drafting Data Mapping documentation, as we receive data from different third-party vendors

Created and managed Epics/Requests/Stories utilizing VersionOne.

Responsible for creating and managing stories/story level requirements for better scrum management.

Worked on HTML Tagging and exporting Financial Documents that help call center Case Managers to document Patient’s financial information

Environment: MS Office, MS Visio, Windows 2000, Oracle EBS R12, SharePoint, MS Excel, Word, Power Point, Visio, HP Service desk, Agile/Scrum, Waterfall, Apttus CPQ, Apttus CLM, Apttus X-Author

Celgene Corporation, Berkeley Heights, New Jersey June 2013 – Aug 2015

Sr. Business Analyst

Celgene Corporation is an American biotechnology company that manufactures drug therapies for cancer and inflammatory disorders. It is incorporated in Delaware and headquartered in Summit, New Jersey.

Responsibilities as Business/Technical Analyst

In depth experience on COTS (Commercial Off-The-Shelf) systems like Rsam GRC v8 is a platform for risk management and security risk intelligence, eCTDManager Version 3.3 SP8 which supports new electronic filing specifications, eCTDXPress v 3.3.3.3, Virtual Link Manager (VLM) v3.3.3.3.

Responsible for documentation of SAS clinical record management for HIMS

Managed project schedules, milestones, deliverables; work with strategy, engineering, and design teams to ensure quality and timeliness of all deliverables

Worked with engineering teams to ensure project is delivered within approved budget, schedule, contingency and meets quality standards.

Responsible to plan, organize and manage interactive project delivery from concept to completion.

Managed and monitored project or account budgets; work with the finance team to report revenue forecasting, manage invoices

Responsible for Business Analyst Team’s - HR and Recruitment process

Participated in requirements gathering sessions for Reports in the OBIEE Reporting and Analytics, Oracle Supply Chain Management, Human Resources Analytics, Project Analytics, and Procurement & Spend Analytics and Ad-hoc report according to the client needs.

Responsible for documenting artifacts for Establishment of Spotfire Services Platform in Celgene for San Diego office

Hands of experience on Data Analysis for QlikView Reporting to meet the needs for Dashboard Development for the newly released drug Otezla Sales Reporting

Responsible for coordinating between Celgene Data Management Team (United States and Canada), implementation partner Deloitte for implementation of Otzela

Responsible for documenting Spend Transparency (impacts of event analysis) observations through Spotfire Reporting for Business Process Owners

Responsible for identification of KPIs for development of Adhoc reports through Spotfire Reporting

Expertise in drafting mock-ups that are to be developed through Spotfire, OBIEE, QlikView tools for Business/Technical Reviews.

Collaborated with Systems Architects and Development Teams in creating functional specifications and present Proof of Concept / Conference Room Pilot to the business stakeholders with proposed solutions generated from the System Architects.

Analyzed, organized and documented all changes related to the CPQ rollout including, user stories, process flows, use cases, impact analysis, gap analysis, risks, and assumptions.

Consulted, educated, facilitated and communicated knowledge and application of system tools/processes to all the functional business stakeholders and the Apttus CPQ tool implementation.

Responsible for documentation of Amazon Web Services, optimization of the new internal High-Performance Computing, experiment with Amazon web services (AWS) to build a Next Generation Sequencing Factory capability in the cloud

Responsible for documentation of artifacts for is implantation of Veeva application (a Sales force CRM Application) globally ready for Sales reps by January 2014. In order to market and promote the product to health care providers the sales force requires tools and information to engage customers, educate them about the product and how to provide access to the product to their patients, as well as record sampling activities and ensure compliance

Acted as Salesforce (Veeva) technical lead

Designed performed unit test, system test, performance test, to implement and support Salesforce.com application and integrations.

Responsible for documentation of artifacts for Unity Program. The main objective of this Unity Program

Reporting and Analytics work stream is to establish a high performance, scalable, strategic decision support platform for finance utilizing OBIEE reporting.

Environment: MS Office, MS Visio, Windows 2000, Oracle EBS R12, SharePoint, MS Excel, Word, Power Point, Visio, HP Service desk, Agile/Scrum, Waterfall, HPQC-ALM 11, BPMN 1.2, OBIEE, QlikView, Spotfire, SAP BI/BO, SAS, SAP Data Services, IDD (Informatica Data Dictionary) tool, Cognos

Burger King Corporation, Miami, FL July. 2012 - May 2013

Business Analyst / SME

Burger King, often abbreviated as BK, is a global chain of hamburger fast food restaurants headquartered in unincorporated Miami-Dade County, Florida, United States.

Responsibilities as Technical Analyst :

Owned documentation for “Development of a Data warehouse” which includes development of systems to extract data from operating systems plus installation of a warehouse database system that provides managers (Marketing Team in Burger King Corporation) flexible access to the data

Responsible for Sun setting the existing Data warehouse in a phase wise manner

Responsible for all aspects of cost management, including estimating, funding, budgeting, forecasting, controlling and reporting

Worked with product/program owner to ensure scope is explicitly defined and documented· Proactively improves the project timeline through schedule management and progress tracking of schedule and budget

Responsible for Gathering Business Intelligence Roadmap.

Acted as a liaison between business users, Salesforce User Network, Sales Leaders, and Digital Marketing team.

Improved supply chain processes at three different companies resulting in a 5 percent to 25 percent reduction in the cycle time of information and material.

Analyzed and implemented new flowcharts which streamlined vendor management processes in the Oracle system.

Ability to pull in data, analyze subject areas, analyze and document Data Validation rules.

Ability to break up the business objectives mentioned above into 3-month incremental deliverables.

Ability to build structures scalable so that we can add-on easily to meet future requirements. This includes securing business involvement with governance and stewardship programs.

Conducted Scrum meetings on a day-to-day basis and acted as Scrum Master. Developed Burnt Down Chart.

Responsible for documenting Logical Data Models, Data Modeling, Master Data Management Strategy.

Lead business requirement meetings to create the "future state" process model in ARIS depicting Burger

Lead business requirements sessions for Burger King’s space management team to create "future state" process model in ARIS describing their new web-based application for delivering product stocking diagrams to retail customers and reduce customer stocking errors by 50%

Analyzed the business requirements of Burger King’s PMIX to convert pre-existing process workflows into a standardized format in the ARIS process modeling database

Worked closely with Informatica team by documenting Business/Technical Requirements for Master Data management.

Administered and supported reporting tools to provide reporting, ad-hoc query and dashboard solutions and capabilities to end users.

Responsible for performing Data Analysis on the sales data that Burger King receives from vendors for SICOM, for data mapping and to extract data from data warehouse to Business Objects.

Performed Testing on Point of Sales provided by SICOM and Unique vendors, to make sure coupons released are configured accurately before releasing into market.

Environment: ARIS, MS Office, MS Visio, Oracle EBS R 12, MS SQL Server 2008/2005, MS Access, Agile/Scrum, Waterfall

Florida Blue, Jacksonville, FL July 2011 - June. 2012

Business Analyst / SME

Florida Blue, previously named as Blue Cross Blue Shield of Florida, is a health care insurance provider headquartered in unincorporated Jacksonville, Florida, United States

Responsibilities as Business Analyst

Lead Business Analyst for Summary of Benefits and Coverage, a complete understanding of existing process for Individual Under 65, Small Group, large Group (Standard & Non-Standard), ASO, Ancillary products, CHP, FHCP, HCTC, etc., and performed Fit Gap Analysis Sessions and established Business Requirements and Business Process Flows to Analyze and trigger Process to forward SBC, that are needed to successfully implement the system and complete the projects

Orchestrated a wide range of Management and Administrative Responsibilities, including Configuring An Intranet Portal Using Sharepoint and procuring a tool that would allow all departments of our company track, Communicate, And Report On Projects. This tool was used for tracking projects through the entire SDLC process including Help Desk Calls, Development Work (Bugs, enhancements, features), Release Management, and Resource Allocation. It also allowed for customers to review current status of open incidents via a web portal.

Environment: Windows 2000, Oracle10g/9i/8i/8.0, SharePoint, MS Excel, Word, Power Point, Visio, HP Service desk, Service-Now, Rational Rose.

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