Tahjae Robinson

Rockville Centre, NY *****

ad43o5@r.postjobfree.com

+1-516-***-****

Highly motivated home health aide trained in mobility assistance. personal hygiene support and housekeeping. Monitors medical

conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs.

Willing to relocate: Anywhere

Work Experience

Home Health Aide (HHA)

Good Shepherd Hospice IPU - Rockville Centre, NY

June 2023 to Present

• cared for patients by assisting with personal hygiene tasks and completing basic household chores.

• Maintained clean and well-organized environment for client happiness and safety.

• Turned and repositioned bedridden patients to optimize comfort

• Maintained homelike environment for residents to support plan of care.

• Delivered nursing-related services under supervision of Registered Nurse.

• Obtained wide range of information from nursing staff about patient conditions, treatment plans and suggested activities

• Examined patients to detect open wounds bruises and other issues requiring medical care.

• Completed daily room cleaning and organizing to provide patients with clean environment

• Conducted regular rounds to check on patients' safety and proactively address issues.

• Planned and served meals and snacks to patients according to prescribed diets.

• Helped monitor, maintain and improve nursing-sensitive indicators, core measures and other identified outcome metrics.

• Supervised cardiac monitors. mechanical ventilators and alarms and oxygen delivery devices.

• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record

(EHR) system.

Home Health Aide

Platinum Home Health Care - Queens, NY

January 2023 to June 2023

Maintained clean and well-organized environment for client happiness and safety. Cared for patients by assisting with personal hygiene tasks and completing basic household chores. Assisted clients with bathing, dressing and incontinence care. Followed HIPAA regulations to maintain confidentiality of sensitive patient information. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

Aided with mobility and independence for disabled individuals and continually monitored safety. Home Health Aide

ROYAL CARE INC - Queens, NY

December 2022 to June 2023

Assisted clients with bathing, dressing and incontinence care. Cared for patients by assisting with personal hygiene tasks and completing basic household chores. Maintained clean and well-organized environment for client happiness and safety. Home Health Aide

Edison Home Care - Queens, NY

January 2023 to May 2023

Assisted clients with bathing, dressing and incontinence care. Cared for patients by assisting with personal hygiene tasks and completing basic household chores. Maintained clean and well-organized environment for client happiness and safety. Home Health Aide

Elara Caring - Queens, NY

November 2022 to May 2023

Assisted clients with bathing, dressing and incontinence care. Cared for patients by assisting with personal hygiene tasks and completing basic household chores. Maintained clean and well-organized environment for client happiness and safety. Amazon Courier

Amazon - Queens, NY

August 2022 to December 2022

Transported and safely delivered items to prevent damage or loss. Loaded and unloaded boxes and packages to move to and from vehicle. Assisted in loading delivery trucks with prepared packages. Navigated route to customer locations using GPS maps. Requested signatures or followed touch-free delivery procedures. Inspected vehicle daily and reported issues to schedule maintenance and repairs. Scanned inbound and outbound packages to sort for destination. Sorted parcels according to delivery route.

Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle. Call Center Representative

Spectrum - New York, NY

May 2022 to November 2022

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web- based communications.

Maintained strong call control and quickly worked through scripts to address problems. Supervisor

T-Mobile - New York, NY

January 2022 to August 2022

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.

Educated customers on special pricing opportunities and company offerings. Coordinated employee schedules according to shift changes and availability. Established and enforced clear goals to keep employees working collaboratively. Private Nanny

Private Client - Valley Stream, NY

August 2021 to January 2022

Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications. Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Regulated children's schedules to balance rest, learning and play. Facilitated safe, caring and warm environment for children to stimulate development. Prepared nutritious meals, cleaned laundry and sanitized play areas. Transported children to and from school, extra-curricular activities and play-dates. Planned recreational activities to enhance physical development and explore stimulating exercises. Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.

Monitored playtime to prevent overuse of technology, television, or other influences. Direct Support Professional

SCO Family of Services - East Northport, NY

January 2021 to August 2021

Helping patients with daily activities, accompanying them to doctor appointments, cooking and serving meals, performing light housekeeping duties, running errands, and providing companionship. Monitored progress and documented patient health status changes to keep care team updated. Maintained clean, safe and well-organized patient environment. Assisted disabled clients to support independence and well-being. Updated patient files with current vitals, behaviors and other data relevant to treatment planning. Supervised daily activities and provided assistance to staff. Cooked meals and assisted patients with eating tasks to support healthy nutrition. Assisted with daily living activities, running errands and household chores. Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Transported clients to and from medical appointments with safety and efficiency. Personal Shopper

Amazon - Commack, NY

April 2020 to August 2020

Using an Amazon-provided device, Prime Now shoppers select items, message customers if replacement items are needed, and pack the groceries for delivery. Memorized store layouts and planograms to fulfill orders using shortest, most efficient route. Reviewed customer orders closely to locate desired items and checked app regularly to identify changes. Placed completed orders in labeled, temperature-appropriate storage pending customer pick up. Worked productively with customers to meet order requirements and service expectations. Consulted with customers on food selections and custom order requests. Picked quality and accurate items for 15+ daily customer orders. Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour. Cashier Trainer

Chick-fil-A - Commack, NY

January 2020 to February 2020

Trained new employees by providing knowledge of specific store tasks, policies and goals. Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.

Operated POS system to complete cash, credit and check transactions. Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.

Helped customers complete purchases, locate items and join reward programs. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Assisted customers by answering questions and fulfilling requests. Restocked and organized merchandise in front lanes. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Floor Supervisor

McDonald's - Oceanside, NY

October 2018 to December 2019

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.

Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.

Tracked and prioritized work orders to meet daily production requirements Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Shift Manager/key Holder

Freshark Juice Bar - Oceanside, NY

July 2018 to September 2018

Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.

Trained and mentored new employees.

Counted out cash drawers and balanced totals.

Improved customer service by projecting friendly and knowledgeable attitude. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Accepted and processed customer returns.

Oversaw team of 5 employees.

Tracked and prioritized work orders to meet daily production requirements Barista

Dunkin Donuts & Baskin Robbins - Long Beach, NY

June 2017 to October 2017

Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Cleaned counters, machines, utensils and seating areas daily. Controlled line and crowd with quick, efficient service. Memorized recipes for specialty coffee beverages and seasonal offerings. Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Counselor

Martin Luther King Community Center - New York, NY July 2015 to August 2017

Planned developmentally appropriate activities for children ages 6-12 Supervised large group recreational activities including games and team building skills Implemented daily schedule

Responsible for all accident/incident reports which were completed in accordance to YMCA policy Directly communicated with parents on a regular basis concerning their child's behavior relating to the YMCA

Responsible for the health and well-being of all children in assigned group. Education

High School Diploma

Oceanside High School - Oceanside, NY

June 2019

Skills

• Bedside Care Creative Solutions

Client Records Management Safety Rules

Ability to Lift Hygiene Standards

Safety Behaviors Staff Coaching and Training

First Aid Certification Financial Recordkeeping

Diet and Nutrition Flexible Work Schedule

Grocery Shopping Persuasive Negotiations

Injury Support Cash Drawer Balancing

Household Cleaning Disciplinary Action

Dietary Needs Team Meetings

Positive Engagement Suggestive Selling

Creative and Energetic Client documentation

Customer and Service-Oriented Knowledge of state regulations Composure and Emotional Control Case management experience Group Supervision Client safety and first aid

Microsoft Excel Behavior redirection

Painting (Art) Quality program protocols

Youth Guidance People skills

Daily Schedule Creation Team management

Skilled in Mediation Training & development

Field Trip Supervision Information verification

Payroll Verification Coordinating promotional events POS Inventory System Operation High energy delivery Constructive Feedback Relationship building

Hospitality Management Active listening

Money Transfers Meticulous and Organized

Coffee Machinery Multi-Line Telephone Skills

Billing and Payment Processing Office Equipment Operations Restaurant Operation Positive Attitude and Energetic Loyalty Programs Courteous and Professional

Upbeat and Outgoing Attitude Research and Data Analysis Attention to Detail Management Interaction

Purchase Recommendations Item Pickup and Delivery

Verbal and Written Communication Clear Communication Cash Counting Travel Arrangement Coordination

Heavy Lifting Meeting Organization

Food Allergies Amenities Information

• Hospice Care

Certifications and Licenses

First Aid Certification

Certified Home Health Aide

Driver's License

CPR Certification

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