SHERRY

STRONG

ad43o4@r.postjobfree.com

630-***-****

Schaumburg, IL 60193

Bold Profile

Knowledgeable and dedicated customer service professional with extensive experience in International Logistics and Customs Brokerage. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

PROFESSIONAL SUMMARY

Pegasus Logistics Group - 0 yrs 5 mos

EMEA Ammega Control Tower • Coppell, TX • 10/2023 - 03/2024 Geodis USA - 5 yrs 0 mos

Ocean/Air Import Coordinator • Elk Grove Village, IL • 10/2018 - 10/2023

WORK HISTORY

· Arranged international shipments from European Region to all over the world.

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• · Worked 2:00am to 11:00am shift.

• · Worked remotely from my home.

· Handled customer inquiries and suggestions courteously and professionally.

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• · Updated account information to maintain customer records.

· Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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· Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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· Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.

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Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.

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· Timely preparation of rates and quotes for customers and overseas offices/agents

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Coordinated shipments of product from country of origin to final destination by both air, ocean, and land transport.

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Managed the resolution of customs-related issues, liaising with government agencies to ensure timely release of shipments.

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· Successfully meeting customers KPI's standards as well as company milestones

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· Initiated and maintained customer SOP's so the information was correct and current to offer customers consistent service

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Accurately input shipment details into company's system using Cargowise.

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Warehouse Distribution

Sales Support

Customs Compliance

Data entry proficiency

Freight Forwarding

Customer Service

Microsoft Office

Cargowise Savvy

Outlook

Teamwork and Collaboration

Calm and Professional Under

Pressure

Understanding Customer Needs

SKILLS

US Army Reserves

Various • 07/1995

Administrative Specialist

National Defense Service Medal

Army Service Ribbon

Sharpshooter Marksmanship Badge

Fenton High School

Bensenville, IL • 06/1992

High School Diploma

EDUCATION

Transgroup Worldwide - 1 yr 9 mos

Import Agent – Air & Ocean • Bensenville, IL • 01/2017 - 10/2018 Senator International - 3 yrs 2 mos

Air & Ocean Import Transportation/Entry Writer • Itasca, IL • 11/2013

- 01/2017

FedEx Trade Networks - 10 yrs 10 mos

Team Lead – Ocean Import Transportation • Elk Grove Village, IL • 01/2003 - 11/2013

Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.

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· Handle all aspect of ocean import from A-Z including international accounting, settle overseas office/agent statements, approving vendor invoices, billing customers, and closing the file.

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· Responsible for quoting DDP & DAP charges to various overseas agents

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• · Expedited inbound import traffic to facilitate customs clearance

· Handle all document turnovers to other forwarders and brokers for ocean and air import

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· Followed up with customers to ensure that their needs are met and to resolve any inquires or issues

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· Handled air and ocean import shipments from A-Z including dispatching cargo to door and international accounting, settling agent statements, billing customers and closing files.

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· Increased productivity and profits while decreasing departmental overhead by streamlining the documentation flow and email correspondence

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· Responsible for prepping import air and ocean files for customs entry

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· Handled all document turnovers to other forwarders and brokers for ocean and air import

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· Responsible for the clearance and dispatching of Sunday air freight shipments

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• · Back up entry writer.

• · Lead to a team of 6 employees

· Responsibilities include but not limited to: Leading through example

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· Mentoring and encouraging for maximum productivity with minimal errors

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• · Training of new employees in system and desk level procedures

· Ensuring that company as well as customer SOP's are being followed

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• · Investigated, evaluated, and correcting accounting errors

· Managed and organized the Ocean Import CFS Program and the Chicago Import Consolidation Boxes

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• · Major contributor to writing the desk level procedures

· Participated in the Critical Logistics Program provided by FedEx Trade Networks

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· Handle all aspect of ocean import from A-Z including international accounting, settle overseas office/agent statements, approving vendor invoices, billing customers, and closing the file

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• · Provided dependable customer service.

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