Iesha Arrington

Rocky Mount, NC *****

ad43o1@r.postjobfree.com

+1-252-***-****

Seeking a position within a reputable establishment that will allow utilization of current skills and abilities and that will provide growth and development Proven ability to provide exceptional customer service in a fast-paced environment. Detail-Oriented and dedicated to achieving goals in a timely manner. Committed to providing high quality customer care to create a positive service experience. Personable and professional under pressure with motivated, energetic nature.

Work Experience

Stocker

McLane Company - Battleboro, NC

January 2020 to Present

Maintains continuous supplies of open-case product to be selected by selectors. Check inventory for missing products that are needed for selectors throughout the day. Also operates powered equipment and assist supervisors as directed

Re-packer

QVC Distribution Ctr - Rocky Mount, NC

November 2019 to January 2020

• Assisted with reducing inventory shrink and improving warehouse organization • Evaluated damaged products for disposition (repack for sale, salvage, dump) • Repacked damaged products determined to be sellable. • Recorded proper information on repackaged product (lot #, date, etc.) whether for sale or salvage. • Assisted with tracking of dated products to minimize product lost due to date issues. • Kept work area clean and organized. • Other duties as assigned. Customer Service Representative

Alorica Rocky Mount - NC

November 2011 to October 2019

• Talked to customers over the phone, email, online chat or social media to resolve their questions or concerns •

Maintained and updated customer information as necessary • Calmly attempted to resolve and de- escalate any issues • Escalated calls to supervisor when necessary and appropriate • Responded to requests for assistance and/or possible processing of credit card authorizations • Tracked call-related information for auditing and reporting purposes • Provided feedback reports on call issues related to downtime and/or training issues • Upsells to customers as necessary Crew Member

McDonald's - Rocky Mount, NC

June 2007 to November 2011

• Connected with customers to ensure they had a positive experience • Helped customers order their favorite

McDonald's meals • Prepared all of McDonalds World Famous food • Partnered with other Crew and Managers to meet daily goals • Kept the restaurant clean and orderly Education

Associate's degree in Medical Billing & Coding

Ultimate Medical Academy-Clearwater - Clearwater, FL January 2023 to Present

Skills

• Technical Support

• Data entry

• Management

• Cash register

• Leadership

• Store management

• Organizational skills

• English

• Communication skills

• Typing

• Hospitality

• Hotel experience

• Phone etiquette

• Microsoft Excel

• Microsoft Word

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