Heather Rayas

***** ******** **.

Cleveland, Oh *4135

440-***-****

ad43nz@r.postjobfree.com

Professional summary:

Communicate a simple message to the team. Consistent operational performance and achieving club financial targets.

Develop effective and productive teams in the Member Services, Front Line, Membership TM selection, training, managing, performance management and assessments; providing frequent feedback, motivation, coaching and discipline when required.

Successful management experience and sales professional with 20+ years of customer service.

Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.

Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.

Skills:

• Strong leadership, management, sales, customer service and problem solving skills

• Team building, team meeting metrics

• Engages with customers to increase customer loyalty

• Outstanding interpersonal and communication skills. Shows empathy

• Highly organized and detail-oriented.

Heat Seal 02/22- current

4922 E 49th

Cleveland, OH 44125

-Customer Service

• Data processing entering purchase orders

• Enter RA for defective and unused product

• Answer phone and direct calls

• Assist customers with part inquires

Meijer 10/21- 02/22

7701 Broadview Rd,

Seven Hills, OH 44131

-Team Leader

• Directs team members in the day to day operations within the service department.

• Mentor and Coach

• Accountable for company standards

Bjs Wholesale Club 11/02 – 9/21

6944 W. 130th

Midddleburg Hts, Oh 44130

440-***-****

– Front End Manager 2/03 – 9/21

• Focus on key areas of the club, membership performance, frontline customer service, OMNI, Curbside, in club pick up

• Hire, develop, coach new hire to club expectations

• Performance management and assessments providing frequent feedback, motivation, coaching, and disciplinary action when required

• Evaluates departmental performance using company reporting tools and makes operational decisions within the frontline to maximize MFI, sales, profits, performance and member experience

• Workday and WFD

• VOM -Voice of the Member (Member resolution)

- Membership Service Manager

• Oversee frontline team members 40+ team members

• Closing MOD 4-5 evenings per week

• Daily reports frontline and perishable departments and sales floor

• My work – Computer application that updates throughout the day for information on specific areas of the organization

• Team member observation and coaching

• Self audit frontline and cash office monthly

- Customer Service Manager 2/03

• Applies vision, leadership direction to team to achieve desired outcome

Including managing clothing department

• Audit compliance Frontline and cash office

• Sales, out of dates, gross profit

• Ordering supplies

• Performance reviews, coaching, training, hiring

- Frontline Supervisor 12/02

• Supervise front line team members, sco, cashiers, membership

• Schedule breaks and lunch

• Sanitation standards of register and Café

• Cashier 11/02

Ring up customers transactions

Contact this candidate