James Lawrence, Jr

Phone: 305-***-****

ad43np@r.postjobfree.com

OBJECTIVE

To obtain a stable position within a company where my experience and strong leadership skills will be utilized in a professional environment and to maximum potential.

QUALIFICATIONS

* Excellent communication and interpersonal skills

* A self-starter and a quick learner that can work independently or in a team environment.

* Proven ability to prioritize and complete multiple tasks.

* A responsible, dedicated and committed employee.

* NIFCE - Certified Credit Counselor

PROFESSIONAL EXPERIENCE

3/2021 to 3/2024 - All Medical Personnel

Account Manager

Create long-term relationships between a business or agency and a client. Responsible for being the client’s primary contact for managing their accounts, including everything from negotiating contracts to placing employees on temp to perm job assignment. Heavy customer service and communication skills, as well as phone and computer use daily.

5/6/2020 to 3/24/2021 - Career Source South Florida

Career Advisor

Counsels and assists Program's customers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed.

Advises, monitors, and tracks participation for customers so that they maximize the functions and opportunities of the program. Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes. Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals. Provides motivational support to customers during the job search process. Identifies training needs and ensures appropriate training facilitates job readiness/search workshops. Demonstrates strategies for re-engaging customers after training and finding employment for those customers. Demonstrates use of the guidelines and standards of the Case Management Model to support the needs of the participants Documents customer success stories internally and externally. Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility. Administratively maintains accurate and complete records and correspondence as

required by the Program Director and according to standards set by Customer Works under direction of the Career Advisor Coordinator to facilitate timely completion of tasks to sustain daily operations and complete special projects and assists program team members as necessary. Produces word processing documents, including charts and tables. Proofreads and edits correspondence, memorandum and other.

09/2016 – 3/2020 Workforce LogIQ (formerly ZeroChaos)

Medical Credentialing Specialist

Onsite at Jackson Health System. Responsible for the On-boarding and Medical Credentialing of both clinical and non-clinical new contract employees. The role covers all aspects of contractor integration. Requires collecting documentation, analysis, and implementation of client specific requirements including custom client files processing, data setup, and coordination across different teams to ensure all aspects of contractor setup process are taken care of from front to back. Ensure that the hospital or health-care facility complies with federal and state regulations regarding licensure and certification of medical professionals. Acts as a liaison between the program team and hospital administration. Assists with maintaining the data for all suppliers and tracks the expiration of certifications and licenses.

Essential Duties and Responsibilities include the following:

• Enroll contractors

• Ensure compliance to master agreement with client;

• Communicate daily to contractors and suppliers engaged in the on-boarding process;

• Communicate to facility compliance or HR team or supplier regarding the status of their worker's enrollments;

• Communicate internally with Program team, India Resource coordinator team, etc…via phone and/or email to resolve problems or advise of possible issues;

• Participate in daily/weekly/monthly meetings.

• Assist with scheduling/coordinating of classes/orientations.

• Be the subject matter expert regarding all documents and credentials as well as required specialty or agency specific testing.

• Maintain a high level of personal quality and excellence;

• Organize and maintain personal email inbox and desk space;

• Meet deadlines as specified by management;

• Keep detailed notes on transactions with customer, resource and/or suppliers.

2014 – 2016 Consolidated Credit Solutions

Debt Management Specialist

Counsel financially burdened individuals who are over extended and behind on unsecured debts. Assist them in qualifying and enrolling into various Debt Management Programs. Assisted in charge back analyzation and fraud investigation with senior management. Daily communication with specialty departments of credit card companies. Use of spreadsheets and inhouse software collecting data and recording transactions.

2009 – 2013 Shorty’s Bar B.Q

Assistant General Manager

Plan, organize, direct and coordinate the workers and resources of the restaurant. Monitored inventory, food preparation, resolved customer complaints. Arranged for maintenance, repairs, scheduled deliveries. Prepared catering orders, accounts payable and receivable. Responsible for taking EOM Inventory.

2005 – 2007 Consumer Debt Solutions, Miami, FL

Assistant Quality Assurance Manager

Responsible for completion of client files once enrolled into the Debt Management Program, which consists of verifying all files containing 100% accurate information. Placed calls to clients for NSF payments, updated bank and personal information. Replies to fax and email questions regarding accounts. Daily use of Microsoft word, excel and the Internet. Assist the Quality Assurance Manager with some escalated calls.

2003 – 2005 Family Credit Counseling Corp., Ft. Lauderdale, FL

Client Services Coordinator

Supervised/Managed 40+ employees in various job duties involved with Consumer Credit Counseling. Handled approx. 20 escalated client calls daily. Scheduled and conducted interviews for potential new hires, and disciplinary actions and terminations. Evaluated job performances of the floor’s supervisors and their subordinates, adjusted teams needed for better productivity. Assisted the Agency Relations Manager with handling of the brokers, creditors and upper management matters. Scheduled weekend work for employees as needed.

2003 – 2003 Computer Services, Inc., Orlando, FL

Statement Rendering Clerk

Render and examine personal and business bank statements for errors and inconsistencies. Account verification; check sorting and computer statement searches. Operation of Pitney Bowes Paragon postage machine and Pitney Bowes folding machine

COMPUTER SKILLS

Windows XP - 10, Microsoft Office 2000-2010 (Word/Excel)

CERTIFICATIONS

AHA / BLS

EDUCATION

Salem-Teikyo University (now Salem International University), Salem, WV

* Associates Degree – Real Estate

* Bachelors Degree – Business Management

Hialeah High School, Hialeah, FL - Diploma

References Available Upon Request

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