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Customer Service Specialist

Location:
Salisbury, NC
Posted:
April 18, 2024

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Resume:

JAY WILSON

*** ****** **

Salisbury, NC ***** Phone: 704-***-**** E-Mail: ad43n8@r.postjobfree.com

SUMMARY

A highly motivated, detail oriented, Navy Veteran with a diverse background and solid track record of accomplishment. Worked with Windows based, SAP, AS400, Act, Lotus Notes, Excel, Word, Outlook, Prophet 21, Planswift, SalesForce, Teams, Zoom and QuickBooks software. Fully vaccinated.

EXPERIENCE

MSC Industrial Supply, Remote Salisbury, NC

Regional Omnichannel Representative - Atlantic Coast Region 10/2022 to 3/2024 Responsible for being the point of contact and overall customer satisfaction for one of the largest industrial suppliers in the world processing quotes, orders, inventory returns, expediting, sending samples, problem solving and purchasing items for orders. Selling over 900,000 items every day to manufacturing plants, universities, school systems, hospitals, military, local, state and US governments. Handling incoming calls, emails, web inquiries consulting with customers to recommend and source items for their applications. Inside contact to eight Outside Salesmen and three Sales Managers.

GO HEALTH, Charlotte, NC

Licensed Healthcare Consultant 7/2019 to 8/2022 Responsible for increasing sales and overall customer satisfaction while working in a Call Center selling Medicare plans, Medicare Supplement Insurance plans and Stand-Alone Prescription Drug plans. Consult customers on their insurance needs, perform online presentations to select coverage and covert leads to customers. Had to attain a NC Healthcare Insurance Agent License and a NC Medicare Agent License.

SOUTHERN STUCCO, Charlotte, NC

Estimator 1/2016 to 4/2018 Responsible for estimating and submitting bids all over the Southeastern region for exterior EIFS, Stucco and Stone for commercial projects ranging from restaurants, hotels, shopping malls and commercial buildings. Received bid invites via email and decided which jobs to bid on, read blue prints, do takeoffs using the Planswift software, input the information on the Excel spreadsheet to generate the numbers for the proposal and submit proposal to the general contractors. Followed up with the general contractors to sell the proposal.

EXFACTORY-METAL.COM, Charlotte, NC

Product Manager 1/2013 – 4/2015 Responsible for increasing sales for this company that markets and sells online new and used CNC machines, Lasers and Waterjets in the US and around the world. Prospecting, initiated email and marketing campaigns, cold called potential buyers and sellers. Handled incoming calls, web inquiries consulting with buyers and sourced the equipment from other online equipment dealers, manufacturers and negotiated prices from the seller once the equipment is found. Processed quotes, sales orders, purchase orders and invoices.

EAST METRO SUPPLY, Monroe, NC

Inside Sales and Purchasing Agent 4/2003 –12/2012 Responsible for increasing sales for this MRO, metalworking and full line industrial distributor and integrated supplier. Handled incoming calls, counter sales, processed quotes, sales orders, RMAs, credits, expedited orders, made product recommendations, sourced and purchased items for orders and stock. Inside contact to our biggest customer and didn’t make a mistake handling their account.

EDUCATION

SAN DIEGO STATE UNIVERSITY, San Diego, CA Liberal Arts studies 1 year

CATAWBA COLLEGE, Salisbury, NC Liberal Arts studies 1-1/2 years

U. S. NAVY, Treasure Island, CA Hull Maintenance Technician “A” School 12 week training, firefighting, damage control, plumbing, welding, drafting and steel fabrication.

MILITARY

UNITED STATES NAVY, San Diego, CA

Hull Maintenance Technician – Repair Division 4 Years Stationed aboard the Guided Missile Cruiser USS England CG-22 out of San Diego, CA. Responsibilities included welding, drafting, pipefitting, plumbing, steel fabrication, taught firefighting and damage control.



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