Ifeoma Okeke

Client Service /Customer Support Specialist

EMAIL

ad43n0@r.postjobfree.com

PHONE

813-***-****

Skills

Compliance

Customer Success

Customer Support Services

Customer Service Management

Call Center Services

Problem Solving

Microsoft Office

Effective Communication

Detail Oriented

Conflict Resolution

Data Entry

Team Oriented

Education

B.S.

Insurance

University of Uyo

Certifications

Member, Chartered Insurance

Institute of Nigeria (In view)

Chartered Insurance Institute of

Nigeria (CIIN)

Work Experience

Aug 2021 - Present

Abuja, International

Client Services Specialist

Bellcrest Insurance Brokers Limited

Handling of inquiries and concerns from policyholders while implementing effective processes for addressing policy-related questions and claims.

Collaborating with claims departments to expedite the resolution of claims and addressing escalated claims issues to facilitate fair and prompt settlements.

Assessing and understanding the risk profiles of clients while implementing risk management strategies to minimize potential losses for clients.

Ensuring that client services processes adhere to industry regulations and compliance standards.

Developing and implementing strategies to enhance client retention through conducting satisfaction surveys and feedback for continuous improvement.

Providing excellent customer service through various channels ( Phone calls, emails and in person).

Aug 2018 - Jul 2021

Abuja, International

Client Service Officer

Bellcrest Insurance Brokers Limited

Reported directly to the Head of Client Services

Educated clients on product features, services, and available support channels

Handling of enquiries and concerns from policy holders while implementing effective processes for addressing policy related questions and claims

Collaborating with claims department to expedite the resolution of claims and addressing escalated claims issues to facilitate fair and prompt settlement

Accessing and understanding the risk profiles of clients while implementing the risk management strategies to minimize potential losses for clients