Employment history

Customer service Jan **** - Oct 2018

A&R medical supplies at Albuquerque

Money drops time cards, customer service, helping in all areas, assisting my manager and scheduling appointments for CPAP money handling, and safe drops along with deposits.

Boosted customer satisfaction by 20% through effective problem-solving and timely response at A&R Medical Supplies. Managed time cards and safe deposits with zero errors, ensuring accurate payroll and financial reporting. Provided comprehensive support to management, contributing to a collaborative team environment and efficient operations. Introduced efficient customer service solutions, significantly reducing wait times and improving service quality. Customer service Jan 2023 - Aug 2023

Alpine home medical supply at Draper UT

Eager to learn and excel, bringing a strong work ethic and a commitment to achieving results. Boosted customer satisfaction by 20% through efficient issue resolution. Managed 50+ daily customer inquiries, maintaining high service standards. Implemented a new feedback system, enhancing service quality and team responsiveness. Worked closely with the product team to address and resolve user concerns, improving overall customer experience. Eagerly tackled customer challenges, contributing to a 15% increase in repeat business. Streamlined customer service processes, leading to a 10% efficiency increase. Introduced a customer feedback tool, capturing insights to drive service improvements. Enhanced record-keeping accuracy, ensuring up-to-date customer interaction logs. Skills

Problem-solving

Skillful

Time management

Critical thinking Leadership

Communication Creativity

Arlene Garcia

Data entry clerk

Data entry clerk with 12+ years of experience in customer service, showcasing a strong foundation in problem-solving, critical thinking, and leadership. Proficient in bilingual communication and creativity, demonstrated by a history of boosting customer satisfaction by 20% and enhancing service quality through innovative feedback systems. Aspires to leverage these skills in a data-driven environment, aiming to streamline data management processes and contribute to the strategic goals of the organization.

49 N 600 W E402, Salt Lake City, United States,

84116

385-***-****

ad43mq@r.postjobfree.com

Bilingual

Skillful

Customer Service

Teamwork Efficiency Improvement

Strategic Planning Feedback Analysis

Data Management Process Optimization

Education

Deploma Feb 2018 - Jan 2019

University of New Mexico-Main Campus at Albuquerque Graduated with the 3.4 GPA and had excellent attendance Languages

Spanish

Proficient