Kelly Molitor

952-***-****

ad43mp@r.postjobfree.com

PROFESSIONAL SUMMARY

Resolute customer service professional with 30 years of experience in strong leadership, problem solving and organizational skills honed-in a customer-focused environment. EXPERIENCE

VP of Mortgage Lending October 24, 2022-Current

CrossCountry Mortgage

● Greet arriving clients professionally.

● Adept at explaining programs and products.

● Meet with prospective clients to generate new business.

● Gather & analyze financial information to determine a client’s best course of action.

● Develop repeat business by providing exceptional customer service & consistently following up with clients & leads, resulting in customer satisfaction of 99%

● Develop schedules & work with team members to meet deadlines.

● Committed to balancing company goals while helping customers find satisfactory solutions.

● Meet with underwriters to resolve mortgage applicant’s problems & help clients achieve homeownership.

VP of Mortgage Lending

May 1993 – October 2022

Guaranty Rate Affinity

● Greet arriving clients professionally.

● Adept at explaining programs and products.

● Meet with prospective clients to generate new business.

● Gather & analyze financial information to determine a client’s best course of action.

● Develop repeat business by providing exceptional customer service & consistently following up with clients & leads, resulting in customer satisfaction of 99%.

● Develop schedules & work with team members to meet deadlines.

● Committed to balancing company goas while helping customers find satisfactory solutions.

● Mentored 3 Junior Loan Officers

● Meet with underwriters to resolve mortgage applicant’s problems & help clients achieve homeownership.

SKILLS

Customer Satisfaction

Outbound & Inbound calling

Oral & Written communication

Conflict Resolution

Service Base Selling

Data Entry

Time Management

Patience

Leadership

Initiative-taking

Record Keeping

Problem Solving

Organized

Microsoft

CERTIFICATIONS

● NMLS

AWARDS/RECOGNITIONS

● President’s Club 15 years

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