Customer Service Office Administrator
Resume:
MARQUIS ALFORD
SKILLS
• Inbound and Outbound Calling
• Filing and Recordkeeping
• Customer Engagement
• Customer Service
• Multitasking Abilities
• Flexible and Adaptable
CERTIFICATIONS
• Osha 40 & Site safety Training - 10-22
• Flaggers certification training- 5-22
• taxi&limo, Class D Liscense
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
WORK HISTORY
February 2023 - Current
Front Office Administrator Eden Ren Services, Brooklyn, NY May 2022 - February 2023
Skilled Laborer Marin Laborers Inc, Manhattan, NY
April 2021 - June 2022
Traffic Control Flagger Area Wide Protective Inc., Schenectady, NY February 2017 - May 2022
Taxi Cab Driver Midway Taxi Limo, Schenectady, NY
September 2019 - August 2020
CAP 2 Associate Walmart, Schenectady, NY
Provided clerical support to company employees by copying, faxing, and filing documents.
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Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
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• Responded to inquiries from callers seeking information. Routed business correspondence, documents, and messages to correct departments and staff members.
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Operated power equipment to move materials and promote job efficiency.
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Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
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Worked independently in fast-paced environment while meeting productivity and quality expectations.
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Prepared job sites by removing debris and setting up materials and tools.
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• Used flagging tools such as stop and slow paddle and red flag. Controlled flow of automotive traffic under direction of project supervisor.
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• Accustomed to nighttime flagging in high traffic areas. Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
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• Calculated rides costs, received money, and returned change.
• Arrived on time to customer appointments.
Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
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Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing
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CONTACT
***********@*****.***
January 2017 - August 2020
Crew Team Member Daily gazzete, Schenectady, NY
September 2015 - February 2017
Taxi Cab Driver capitalland taxi, Schenectady, NY
merchandise.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
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• Monitored and adhered to company safety regulations and policies. Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
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• Stocked designated items on shelves, end caps and displays. Worked well with teammates and accepted coaching from management team.
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Provided excellent customer service by greeting customers and meeting quality expectations.
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• Collaborated with team members to complete orders. Became familiar with products to answer questions and make suggestions.
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• Arrived on time to customer appointments.
• Calculated rides costs, received money, and returned change. Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
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Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
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• Provided mobility to assistance to disabled passengers. EDUCATION
June 2002
High School Diploma
Parkwest High, Manhattan, NY
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