Customer Service Data Entry
Resume:
CC
Stonecrest, GA
************@*****.***
EDUCATION
High School Diploma
CORE COMPETENCIES
Microsoft Office
Conflict Resolution
Deadline Oriented
Customer Service
Client Relations
Dispatch
Professional Development
Communication Skills
Call Center
Conflict Resolution
Time Management
Sales
Team Player
Kia King
Career Summary
Motivated and dedicated professional with 9+ years of expertise in customer service and client management. Proven track record of success in organization and independent thinking. Demonstrates expert insight and proficiency. Skilled and collaborative team player with experience in supporting daily operations.
EMPLOYMENT HISTORY
XEROX /2020-2024
CUSTOMER SERVICE REPRESENTATIVE
•Managed escalated service concerns
•Submitted requests to the proper department to prevent re-occurring issues and recommended improvements in the process and procedure
•Helped customer troubleshoot through all problems until resolution attained
•Ensured the department’s productivity standards were exceeded
•Entered all information into the computer system for future records
•Maintained accountability to team, work, and schedule
Patient Access Representative /2018-2020
Emory
•Collected and entered patient demographic and insurance data into computer database to establish patient's medical records
•Obtained patient's insurance information and determined eligibility for benefits
•Ensured accurate data entry of information into system for easy follow up
•Navigated through multiple screens to address all inquiries
APPLE/2017-2018
WORK FROM HOME CSR
•Utilized scripts and job aids to answer questions as instructed
•Navigated through multiple screens to address all inquiries
•Provided troubleshooting of any issues and demonstrated ability to work independently
•Proactively propose improvements and feedback in processes and ways of working to management
•Ensured accurate data entry of information into system for easy follow up
•Navigated through multiple screens to address all inquiries
Front Office Specialist /2015-2017
Concentra Urgent Care
•Scheduled appointments, sent reminders and updated master calendar
•respond to customer inquiries
•Ensured accurate data entry and followed up with customers as required
•Escalated all complex issues to management
•Utilized scripts and job aids to answer questions as instructed
•Navigated through multiple screens to address all inquiries
•Maintained a high-volume workload within a fast paced environment
•Built a rapport with customers while providing great customer service
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