CC

Stonecrest, GA

ad43lj@r.postjobfree.com

404-***-****

EDUCATION

High School Diploma

CORE COMPETENCIES

Microsoft Office

Conflict Resolution

Deadline Oriented

Customer Service

Client Relations

Dispatch

Professional Development

Communication Skills

Call Center

Conflict Resolution

Time Management

Sales

Team Player

Kia King

Career Summary

Motivated and dedicated professional with 9+ years of expertise in customer service and client management. Proven track record of success in organization and independent thinking. Demonstrates expert insight and proficiency. Skilled and collaborative team player with experience in supporting daily operations.

EMPLOYMENT HISTORY

XEROX /2020-2024

CUSTOMER SERVICE REPRESENTATIVE

•Managed escalated service concerns

•Submitted requests to the proper department to prevent re-occurring issues and recommended improvements in the process and procedure

•Helped customer troubleshoot through all problems until resolution attained

•Ensured the department’s productivity standards were exceeded

•Entered all information into the computer system for future records

•Maintained accountability to team, work, and schedule

Patient Access Representative /2018-2020

Emory

•Collected and entered patient demographic and insurance data into computer database to establish patient's medical records

•Obtained patient's insurance information and determined eligibility for benefits

•Ensured accurate data entry of information into system for easy follow up

•Navigated through multiple screens to address all inquiries

APPLE/2017-2018

WORK FROM HOME CSR

•Utilized scripts and job aids to answer questions as instructed

•Navigated through multiple screens to address all inquiries

•Provided troubleshooting of any issues and demonstrated ability to work independently

•Proactively propose improvements and feedback in processes and ways of working to management

•Ensured accurate data entry of information into system for easy follow up

•Navigated through multiple screens to address all inquiries

Front Office Specialist /2015-2017

Concentra Urgent Care

•Scheduled appointments, sent reminders and updated master calendar

•respond to customer inquiries

•Ensured accurate data entry and followed up with customers as required

•Escalated all complex issues to management

•Utilized scripts and job aids to answer questions as instructed

•Navigated through multiple screens to address all inquiries

•Maintained a high-volume workload within a fast paced environment

•Built a rapport with customers while providing great customer service

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