Denise Liles

**** ******** **

Raleigh, Nc *****

919-***-****

OBJECTIVE: An Interesting positon with a growing company. EXPERIENCE: CFPSM(DUKE ) 07/2015 to Present

Patient Service Associate

: Scheduling appointments, answer phones

: Collect payments, Balance money

: Assist patients as needed

: Verifying insurance and payment methods

: Documents, scanning, faxing, medical records

Nextcare Urgentcare 11/2013 to 07/2015

Patient Service Specialist

:Kept and maintain customer records, inquiries, comments and complaints.

:Resolved customers service and billing complaints by performing activities such as Refunding money and adjusting bills.

:Reviewed insurance policy terms in order to determine whether a particular loss was Covered by insurance.

: Determine charges for service requested, collected deposits and payments arranged For billing.

: Confirmed appts, payments, etc

UTOPIA HOMECARE 10/2010 to 11/2011

Receptionist/CNA

: Filed and Maintained records

: Heard and resolved complaints from customers and public

: Operated telephone switchboard to answer, screen and forward calls, providing Information and scheduling appointments as needed.

: Greeted persons entering establishment, determine nature of visit and direct Customer to destination.

: Provide information about establishment

: Collected, sorted, distributed and prepared mail and messages.

: Calculated rates for hours, insurance policies, and other services.

: Completed time sheets showing employees arrival and departure times. REX HEALTHCARE 05/2002 to 12/ 2009

CNA

: Transported patients to treatment units, using a wheelchair and stretcher.

: Answered patients call bell.

: Observed patients conditions, measuring and recording food and liquid intake and vital sign, and reported changes to professional staff.

: Provided patient care by supplying and emptying bed pans.

: Set up equipment such as oxygen tanks, portable x-ray machines and overhead Irrigation bottles.

: Bathed, groomed, shaved, dressed and draped patients to prepare for surgery.

:Prepared, served, and collected food trays.

: Maintained inventory, by storing, preparing, sterilizing Education: Thomas Healthcare Wake Forest Rd Raleigh CNA CERTIFICATE 2001

MARY.E .PHILLIPS

HIGH SCHOOL DIPLOMA RALEIGH 1999

Referecnes: Available Upon Request

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