Ruth Andrews

**** ****** ****** ****#****

Garland,Texas75044

ad43jo@r.postjobfree.com

Skills And Qualifications

●8+years of customer service experience

●Complaint resolution

●Ability to work with various internal departments

● Communication and troubleshooting skills

●Ability to prioritize tasks and deadlines

●Proficient knowledge of Microsoft Office tools

●Ability to build lasting relationships

●PeopleSoft knowledge

●Skip Tracing experience

●Customer Service Tool/Chargebacks(CBIS) experience

Recognition by COO Matt Kane of JP Morgan Chase for performance and communication mastery

EXPERIENCE

•Navient- Remote

Customer Care Specialist 7/2020-6/2023

Maintain high level of professionalism in workplace

Handle high volume of incoming/ outgoing calls

Assist with complaints, account inquiries, general questions

Professional communication over phone with calm to angry customers

Ability to multitask/ stay on task and projects

Knowledge of systems such as Excel, PowerPoint

Ability to type 50wpm/keystrokes

People Ready

Clerical/Industrial 3/18-5/2020

●Knowledge Of Excel and Microsoft office applications

●Ability to work in fast pace and stressful environment

●Operations Duties(booking, scheduling)

●dispatching/payroll

outbound calls and answering calls

●Switchboard and Site manager applications

JPMorgan Chase

Global Collections Specialist- 10/2015-03/18

●Schedule trainings for newly boarded clients

●Assisted client with programming and downloading via Ethernet or Dial connections

trained client on transactions, reporting and customized setting options

●Provided technical support

●Knowledge of computer software and Microsoft systems, spreadsheets

●Multitasks and prioritize client needs

●Maintaining professional, positive attitude, willingness to assist

●Ability to work within fast paced environment

Compliance With Visa/Master Card Protocol

ManpowerGroup10/2014-CustomerServiceRepresentative 10/2014-10/2015

●Perform score competencies in organization structure,management,assigned tasks

complying with manpower requirement of determination, program allocation and continuous improvement initiatives.

●Completed tasks on assignments and time frame

●Performed tasks as needed on assignments and attendance

●Received only incoming calls in high call volume

●Multi-task as well as complete daily tasks

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