Tanya Akins Cane

Converse, TX ***** ad43j9@r.postjobfree.com www.linkedin.com/in/tdakinscane

678-***-**** tanyaakinscane.workfolio.com

Business Transformation Change Manager

U.S. Veteran (Afghanistan/OIE/OIF/OND) Active Secret Clearance

Solution-focused business transformation/certified change management professional (CCMP) with valuable experience supportive of delivering business processes, systems, technology, and organization structure solutions to optimize employee adoption and utilization. Offer expertise to support the development of multi-year strategy plans for implementations, ramp-up, and scale-up of business transformation change innovation organizations. Visionary leader delivering impact by developing program strategic roadmaps, communication, and resistance management plans, ensuring alignment with key stakeholder requirements. Goal-focused team player contributing to the advancement of change management by facilitating training in organizational change management instructional design.

Change Management Theory

Learning Management Systems

Training Development

Organizational Psychology

5-Year Strategic Plans

Change Communications

Change Management Strategy

Diversity, Equity, & Inclusion (DEI)

Accessibility Implementation

Change Management Advisement

Risk Mitigation Planning

Organizational Change Management (OCM)

PROFESSIONAL EXPERIENCE

Vaco Enterprise LLP – San Antonio, TX April 2023-Present

Senior Change Management Advisor

Manages team of three in enabling enterprise marketing platforms and solutions (EMPS) to manage and execute strategic change programs for organizational change, operating in an Agile change environment.

Plans and drive stakeholder/end-user engagement, leadership alignment, impact analysis, learning/training, communications, business readiness, and adoption measurement.

Conducts data analysis and reporting by identifying surveys and other measures of end-user adoption. Evaluate change scale and stakeholders impacted to develop customized/scaled strategy for managing the people side of the initiative. Create instructional material to teach the end-user community the use of Oracle Cloud ERP.

Cognizant Technologies – San Antonio, TX April 2021-May 2023

Senior Change Management Consultant

Integrated inclusive, universal, and universal design principles to develop accessible client experiences. Build DEI and change-focused digital accessible resources and review resources for alignment with international guidelines. Developed guidelines/quick reference materials for instructional designers, aligning with international accessibility guidelines.

Implemented effective communication and negotiations with IT developers to increase the use of the Service Now (SNOW) system by 15%.

Drove a 25% increase in the adoption rate by implementing Organizational Change Management strategies for the integration of Workday, SaaS platforms, ERP services, and Amazon AWS.

As the lead OCM content creator for Cognizant's ACMP QEP provider course, created 26 requests for proposals (RFPs) with a 65%-win rate.

Developed and deployed change-related materials, resulting in a 25% reduction in new hire training time (e-learning, communications, job aids, videos, etc.) and incorporated classroom facilitation into corporate settings.

Created a business strategy that increased revenue by 24% and reduced overhead costs by 15% for a global pharmaceutical company.

Managed change management activities during Salesforce's integration with Oracle Eloqua CRM, resulting in a 15% reduction in call center response time and a 10% increase in integrated drafted training materials utilization.

Strategic Staffing Solutions (USAA Client) – San Antonio, TX April 2020-April 2021

Senior Change Management Advisor

Developed change management strategies and plans during an SAP S/4HANA integration and executed the plans, including end-user training and tracking, to implement an enterprise resource planning (ERP) system.

Conducted stakeholder analysis, impact analysis, key message development, communication planning/execution, and logistical coordination to deliver and deploy change management efforts.

Drafted legally defensible job descriptions and profiles, including job responsibilities and tasks, accountabilities, and competency definitions and matrices.

Tracked planning, execution, and impact of complex change efforts affecting audiences through integrated change releases.

Applied behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change.

Mission Services, Inc. – San Antonio, TX 2017-October 2020

Change Manager / Government Consultant

Implemented effective stakeholder communications with IT developers to increase Service Now (SNOW) system use by 15%

Manage and evolve ITIL Change Management process and governance by participating in related value discussions, process documentation, and process automation to improve the integrity and reliability of business services.

Quantech – San Antonio, TX 2016-2017

HR Change Management Business Consultant / Government Consultant

Performed business process analysis design and archive/recovery design and implementation and assisted in developing strategies for data requirements and business development/design and OCM campaigns.

Collaboration with stakeholders to develop 12 new training modules to improve digital adoption by 30% within a year after reviewing and aligning Salesforce business tags and USAF personas.

IBM – San Antonio, TX 2014-2016

HR Business Analyst & Change Management Training Facilitator / Government Consultant

Implemented and communicated effectively to define and ensure the success of people, process, and technology project/program initiatives applying Prosci ADKAR structured organizational change management methodology.

Led the successful change management activities for implementing and consolidating over 35 customer relationship management (CRM) applications into one system, Oracle, including Salesforce and SNOW platforms, with a 95% adoption rate and a reduction of 20% in customer complaints by creating and maintaining an online knowledge base for end-users.

LIGMO Institute – Atlanta, GA 2011-2013

Senior HR Manager / HR Change Manager / Training Manager

Facilitated training within the HR Department of a non-profit to ensure maximum and efficient use of HRIS applications.

Implemented requests for proposals on seven projects worth more than $181,000.

United States Army Reserve (USAR) / Stover & Associates / Consultant – Fort McPherson, GA 2008-2011

Post-deployment Health Reassessment Program (PDHRA) Operations and Training Program Manager

Managed and coordinated daily departmental operations, including medical credentialing, financials, contracts, inventory, and dispatch.

Military Experience

Department of the Air Force – Marietta, GA 2008-2016

Recruiting Support Manager / Senior HR Manager / Military Instructor (Traditional Reservist)

Developed and facilitated HR curriculum and designed surveys and questionnaires to gather data to implement appropriate measurements of HR training/learning programs to justify the U.S. Air Force's investments in learning, education, and development of its members conducive to change management business objectives.

Implemented strategic communication planning and campaigns, communication objectives, and strategic approaches. Determined and strategized method for engaging stakeholders and partners overseeing projects over $2.3 million, with 21 team members across four teams, and created hiring and recruitment plans to assist career development technicians (hiring managers).

HR and Healthcare Operations Training Program Manager (NCOIC, Personnel Support for Contingency Operations)

Streamlined critical casualty and workforce systems processes by organizing medical evacuation environments and performing/directing support activities in patient care situations during a six-month military deployment to SW Asia in 2013.

Managed local procurement assets and deployed contracting services, resulting in $40,000 in annual savings and utilization of $5.2 million in resources.

United States Air Force – Arizona S. Korea Turkey Guam 1995-2016

HR Program Manager / Recruiting Support Team Lead /Military Instructor/DE & I Instructor

(14 yrs. Active Duty USAF and 8yrs. Air Force Reserve)

EDUCATION

DM, Management-Organizational Development and Change (Concentration in Business Management, Human Resource Information Systems, and Organizational Change Management Colorado Technical University – Colorado Springs, CO 2014

MSM (Business Management, Healthcare Information Systems) Colorado Technical University – Colorado Springs, CO 2008

BA, Human Services, Post Graduate Certificate in Gerontology Arizona State University – Tempe, AZ 2002

CERTIFICATION

Certified Change Management Professional (CCMP) December 2022

Certified Prosci ADKAR Practitioner April 2019 Current Prosci ePractitioner Toolkit User License

Certified Lean Six Sigma Black Belt (LSSBB) December 2023

Certified Lean Six Sigma Yellow Belt (LSSYB), in Diversity, Equity and Inclusion (DEI) December 2023

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