Customer Service Field
Resume:
Sue Harper
**** ******* *** ** ****, TX *****
ad43j2@r.postjobfree.com
Objective
To obtain a position where I can utilize my medical administrative experience in the customer service field and my commitment in utilizing my passion into the medical field service. Professional Experience
January 2020-present/Admissions Coordinator/Cimarron Nursing and Rehab
Developed and managed initial contact as necessary with discharge planner, family, or responsible party to initiate tour and follow-up procedures.
Managed the tour process using established tour practices that promote effective conversion of referrals to admissions, and ensure timely and effective tours are conducted and other staffs are trained to tour in the Admission Coordinator’s absence.
Managed the admissions process, to include the use of all mandatory admissions paperwork, timely and accurate completion of paperwork, courteous treatment of residents and family members, and implementation of quality/expectation setting guidelines where it is appropriate.
Provided pertinent information about incoming residents to all relevant departments within the facility.
Developed and implemented internal servicing of key employees regarding their role in the admissions process.
Conducted external sales activity with current referral sources to increase census. I utilized my administrative knowledge in assessing patient/caller needs such as independent decision- making, coordinated care needs.
Determined the nature of the call and assisted with my communication skills in regarding appointments, medication refills/renews and refer the call to the clinical point of contact. At the same time as calls come in I would prioritize and make my decisions based on the caller needs then I would forward the calls to the RN for urgent care need.
Knowledgeable on the computer technology as I utilized the computer to ensure care through patient information, communication and other documentation. At the same time I would update patient information as needed. I am very proficient with my typing skills such as speed, accuracy and grammar.
Provided training and/orientation to our new employees in the Medical Support arena. January 2019- October 2019/Customer Services/Regent Care Center- Abom
Assisted business office manager with collections, spreadsheets and attend daily meetings.
Enter demographics and input all vital information for billing purposes.
Assisted with Medicaid applications if resident has thirty days or more or become long term. I have utilized numerous patient systems so that I can support other multiplies clinics.
Set my priorities and have delegated tasks and responsibilities in order to meet the clinic deadlines. In order to work in the facilities my communications skills with customers are great and have patience.
Managed priorities and my work flow throughout the clinic to meet the office and patient needs.
February 2015- November 2018/Patient Service Rep Team Lead/ Team/Triwest
Assisted supervisors with assuring participants and assigned personnel and assigned appropriate personnel to meet the level of care.
Responsible for staffing when attendants are out on any type of leave.
Assisted in locating staff, communicated messages and other pertinent in- formation.
Responsible for all incoming calls, and coordinated meetings on a weekly basis with supervisor and staff. I would post schedules and documents calls in responsible for identifying attendants for start of care on a daily basis.
October 2014-Febuary 2015/Customer Service Rep/Health scope
Assisted with medical claims and processing times in an accurate time and order.
Verified Insurance Process claims.
Received incoming calls and assisting with claims questions and eligibility. I assisted members with coinsurance and deductibles.
Great communication skills with whom I work with and my customers. Sept 2013 – July 2014/ Insurance Verification/Scheduler/University Medical Center
Registered patients and enter vital demo- graphics information into the computer system.
Provided the best customer service skills.
Performed clerical and administrative functions including answering phones calls as needed.
Verified all insurance information and obtaining authorizations for their scheduled procedures or surgeries.
Managed the reception area and greeting patients and their family members.
Ensured accurate documentation is inputted correctly.
Collected and document all collections actions for patient copays and deductibles at the time of the service.
October 2009- Sept 2013/ Patient Service Specialist/ Texas Tech University Health Science Center
Provided great customer service care including scheduling appointments for many physicians.
Verified all Insurances and obtained authorizations for medical procedures.
Filed all medical records and monitored files and I faxed medical records to other providers as requested.
Maintained a current knowledge and answered questions of other employees on the procedures, policies, directives and obtained needed or required information.
Provided telephone assistance in directing patients to their proper areas and in replying to requests for information received from patients, relatives, friends, veterans' service organization representatives and others within HIPPA guidelines. January 2008 – October 2009/ Office Coordinator/ El Paso Day Surgery
Processed patients for their surgical procedures.
Accurately coordinate appointments with all Physicians accordingly.
Provided administrative support to other clinics such as collecting fees prior to their scheduled procedure or surgeries.
Performed clerical and administrative functions including answering phones and faxing. I would file notes and doctor’s notes in patient charts. Also schedule appointments for initial evaluations.
Provided training to new clerical staff. I would review weekly time sheets for our staff. November 2007 – January 2008/Admissions Rep/ Kindred Hospital
Verified all insurances upon arrival.
Specialized on processing patients for long term hospital care.
Educate patients on their benefits of the long term facility.
Entered daily charges for three facilities and assisted tours with patients and their family.
Answered phones while working with the Liaison on a one on one to get patients accommodated in timely manner.
January 2003 – October 2007/ Lab Clerk/ Southwestern Hospital
Verified insurance documentations and collected fees depending on their insurance.
Entered daily charges for all outpatient lab work.
Set up appointments and maintained lab orders and filing all lab orders in accurately manner. Education
Austin High School
Other Skills
Proficient in English and Spanish
References
Margie Nevarez
4980 Sean Haggerty El Paso,TX 79924
Cell Phone 915-***-****
Yolanda Morales 221 N Kansas
El Paso, TX 79902
Work Phone 915-***-****
Cynthia Barrales
3830 Lake Wood Parkway East Apt 1170
Phoenix AZ, 85048
Cell phone 602-***-****
Contact this candidate