ABIGAIL SANCHEZ

ad43ib@r.postjobfree.com 626-***-****

**** * *** ********** ** Apt #6, Covina, CA, 91722

PROFILE

I am a dedicated worker that is motivated to maintain customers’ and employer’s satisfaction and contributes to the company’s success. I have excellent communication skills and always focus on the customers' satisfaction. I work well with others and have no problem adapting to changes or different routines. I am proficient in both, English and Spanish. I read, write, and speak it. I am a team player and multi-tasker orientated with always a positive attitude.

EXPERIENCE

December 2015- March 2021

Target Team Member, West Covina, CA

As a Target team member, I provide a positive customer experience with fair, friendly, and courteous service. I register sales on a cash register by scanning items, itemizing, and totaling customers’ purchases. I Resolved customer issues and answered questions. Bag purchases if needed and processes return transactions when needed.

December 2015- March 2021

Target Logistics, West Covina, CA

In the logistics department I complete the workload with minimal guest disruption. Deliver exact and timely merchandise transitions for all areas of the store; adhere to street dates for new merchandise. Conduct weekly price change, workload for all GM (general merchandise) categories. Complete scans and system audit functions to ensure inventory accuracy. Accurately execute all pulls (i.e., daily auto fills, CAFs, planogram, out of stock, EXFs, manual and guest request and backstock products from GM efficiently and promptly. Complete all backroom daily and weekly audits.

December 2015- March 2021

Target General Merchandiser, West Covina, CA

As a general merchandiser I was an expert on operations, process and efficiency who enabled a consistent experience for the guest by ensuring, product is set, in-stock, accurately priced and signed on the sales floor.

December 2015- March 2021

Target Inventory, West Covina, CA

Recorded inventory of items to be accurately stocked and stored where they belong. Ordering inventory from vendors and suppliers and securing shipment arrival times. Updating inventory count and keeping inventory records to share with management and other stakeholders in the business. Reported discrepancies in inventory that shown theft, such as too little inventory at last count. Implementing loss prevention programs to prevent theft. Performing quality checks on the store inventory and discarding inventory that does not meet the company’s standards.

December 2015- March 2021

Target Front Desk, West Covina, CA

In front desk I greet and welcome guest, answer all incoming calls and redirect them or keep messages, answer questions and address complaints. Receive letters, packages and distribute them. Prepare outgoing mail by drafting correspondence, securing parcels. Check, sort, and forward emails, monitor office supplies and place orders when necessary. Keep updated records and files. Monitor office expenses and costs. Start other duties as assigned (travel arrangements, schedules)

August 2021- December 2021

School Portraits by Adams Photography, Chino Hills

In this profession I was able to experience the creativity size in my personality. I enjoyed taking pictures of students for their yearbook as well as for the staff. We organized photo shoots for different school districts all over southern California. We took orders from parents or students who needed a personal copy. I would edit the pictures, print them, and make digital copies. We supplied several types of products like mouse pads, mugs, water bottles, magnets, and fun packs.

December 2021- January 2022

TVon Phone Operator, Baldwin Park, CA

I use telephone communications system and provide information services/switching incoming calls placing long distance calls and paging and maintaining messages center. Perform order entry for merchandise, sales, and seminar reservations, internally and via the internet. Provide authentication, billing concerns and miscellaneous-personal computer software. Provide luxury language and professionalism to maintain proper levels of privacy, formality, and decorum. Maintain confidentiality, security, and integrity of customer and organizational data, by adhering to all company’s privacy policies.

February 2022- April 2022

Red Label Enterprise, Glendale, CA

Marketing Executive

Red label is a full-service marketing, sales and promotions agency that helps faithful clients expand their brand reach. We specialize in increasing customer acquisitions for our clients. We work with mostly government clients, medium-sized businesses, and fortune 500 companies. At red label enterprise, I took an integrated approach to a business’s marketing needs. Rather than throw together a marketing plan that might not suit a business’s needs, I look at every aspect of the business and align their goal with our areas of expertise. I customize a marketing and sales campaign that increases brand recognition. Drives sales, increases revenue and improves retention due to our award-winning customer.

May 2022- Present

Wells Fargo CSBBO, El Monte, CA

Banker Phone Representative

As a banking representative at Wells Fargo, I provide customer service to clients over the phone. My primary responsibilities include handling bank transfers, helping with online accounts, completing transactions, accepting deposits, and answering banking or financial related questions. As a banking representative, I help clients going through identity theft or fraud by reviewing accounts changes. I also provide information on bank products and services, including money market accounts, loans, credit cards, and saving accounts. I would do most of the work over the phone and help them navigate over the internet. Working as CSR for a bank helped me to identify and report suspicious activity like identity theft, Landry money, Elderly financial abuse, or exploitation.

EDUCATION

Northview High School, Covina, CA

June 2013: General High Scholl Diploma

San Antonio College, Walnut, CA

Fall semester 2013

KEY SKILLS AND CHARACTERISTICS

·Critical Thinking

·Handling Pressure

·Leadership

·Problem Solving

·Organizational Skills

·Bilingual (English/Spanish)

·Microsoft Office Skills

·Listening and Communication skills

ACTIVITIES AND INTERESTS

Photography, sports, Travel, Reading, Volunteering, Art, Creativity, Painting, Graphic Design,

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