Front Desk Customer Service

MARIA ELENA QUINTANA

************@******.*** 646-***-**** Orlando, FL 32808

Summary

Highly-motivated, positive attitude, energetic, reliable, punctual and flexible

with desire to take on a career where experience, hard work and dedication will

be highly valued. Adept at working effectively, independently and in a team

quickly mastering skills to exceed goals and exceptions.

Skills

* Excellent Customer Service Skills * HIPAA Guidelines

© Fluent in English and Spanish Front Desk Operations

* Billing and Invoicing * Medical Interpreter

* Proficient Computer Skills * Years of experience in Medical Clinics

* Insurance Authorizations * Medical assisting and room preparation

Experience

Innovation Middle School © Check-in tardy arrivals and visitors, take daily attendance, schedule meetings for

Orlando FL administration to meet with parents, process new enrollment documents, request

Front Desk records, data entry new student information, update and print weekly rosters,

07/2023-02/2024 manage calls, emails, fax and mail.

Positive Behavioral Solutions Altamonte Managed office phone lines by answering and directing incoming calls,

Springs, FL voicemail, returning calls and directing messages to clinical staff.

Front Desk Receptionist © Scheduled appointments and confirmed scheduled appointments.

09/2022 — 02/2023 © Handled emails, retrieved faxes, and performed other clerical duties.

© Uploaded insurance and identification cards, entered demographics and health

history into patient database.

* Conducted patient intake interviews to collect medical information and insurance

details.

Education and Training

Orange Technical College

Accounting Operations

Winter Park Florida

8/2023 to Present

Ace Business School Ridgewood, NY

Business Administration

06/1997

City Works Brooklyn, NY

GED Certificate in Computer and Office Technology

06/1994

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