CHARLES D’AMORE

Conway, SC ***** 209-***-**** ad43h1@r.postjobfree.com

OPERATIONS MANAGER

Warehouse Supply Chain Delivery

PROFESSIONAL SUMMARY

●Strategic and results-driven leader with expertise in supply chain management and warehouse operations, including management of couriers, fleet, small package, and LTL.

●Proven success in increasing performance, reducing costs, enhancing efficiency, and improving P&L while implementing continuous improvements and executing innovative strategies.

●Excellent communicator, adept at collaborating with cross-functional teams and supplier to achieve organizational vision and goals.

AREAS OF EXPERTISE

Supply Chain Management Strategic Planning Lean Distribution Quality Control Data Management Forecasting

Inventory Control Project Management Customer Service Budgeting Contingency Planning Building Management

Route Planning Delivery Design & Operations Change Management Process Improvement Operational Efficiency

WORK EXPERIENCE

Mid-Atlantic & Midwest Regional Delivery Operations Manager Mar 2017 – Present

Staples

●Oversaw fleet and 3rd party operations in the Mid-Atlantic region of West Virginia, Pennsylvania, Southern NJ, Delaware, and Maryland, including couriers, fleet, Staples Dedicated Courier (SDC), small package, and LTL.

●Improved Delivery to Date Confirmed and reduced Cargo loss by collaborating with couriers.

●Managed $9M weekly, $174M YTD in sales, while maintaining an 8BP weekly Cargo loss or 9BP YTD.

●Spearheaded the Fort Meyers, Florida acquisition and implementation as a Conversion Team Partner.

●Served as point person for Courier for the Washington D.C. conversion team and for the On-Diversity team.

●Conducted accident investigations, including personal property damage.

Northeast Regional Delivery Operations Manager Mar 2016 – Mar 2017

Staples

●Managed multiple 3rd party and fleet operations in Pennsylvania, Southern NJ, and Norther Delaware, including couriers, Staples fleet, small package, and LTL.

●Reduced both overtime and labor 25% by establishing an hourly throughput standard to enable informed business decisions within the Staples Fleet operation.

●Maintained continuous improvement and Environment Health and Safety while leading a team of managers.

●Decreased wasted throughout the delivery processes using lean techniques and created a facility-wide culture of continuous/sustainable improvement in collaboration with the Continuous Improvement team.

●Improved performance by utilizing SAP business Objects for evaluation performance metrics.

●Exceeded service expectations by identifying internal/external customer service requirements and establishing relationships to develop cost efficient strategies.

●Increased workforce engagement through frequent and effective communication with facility employees.

●Strategically managed financial goals, capital investment programs, budgets, and operating plans.

●Partnered with Human Resources on all employee relations and work culture improvements.

●Oversaw a multiple site PL for New Jersey and Pennsylvania market locations.

Delivery Operation Manager, Southern NJ, Eastern PA, Northern DE Aug 2005 – Mar 2016

Staples

●Provided oversight and operations management of $325M in sales.

●Managed successful transition from Staples to Courier Operation for the South-Eastern PA, Southern NJ, and Northern DE markets.

●Ensured all Staples markets were properly serviced, and customer requirements achieved by partnering with 3rd party couriers.

●Participated in Corporate Express acquisition and transition while serving as Project Manager.

●Contributed to several new Fulfillment Center startups, including Kiva, pick to voice, pick to light, and pick to care in various fulfillment centers throughout the US.

●Implemented processes and procedures tailored for the Canadian market, specifically targeting Ontario and Quebec markets.

●Enhanced tracking by implementing new package tracking system in the US and Canadian markets.

●Decreased cargo loss and improved service by launching delivery operations in the NY/Metro market and a delivery mode transition in Northern California.

●Improved customer satisfaction while serving as operational liaison with the 3rd party delivery courier, Sales, and Management while creating bridges of communication.

ADDITIONAL EXPERIENCE

Operations Manager, Stockton, CA & Northern/Western Nevada Markets Staples

Operations Manager, NY, PA, & CT Markets Staples

2nd Class Petty Officer – Honorable Discharge United States Navy

EDUCATION

Associates in Business Union County College

CERTIFICATIONS & ADDITIONAL TRAINING

Six Sigma Green Belt

Staples Supply Chain Academy

TECHNICAL SKILLS

Microsoft Office Outlook Visio Excel Word PowerPoint Tableau Access Project DMAIC

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