CONTACT

ad43fg@r.postjobfree.com

657-***-****

Fullerton, CA

SUMMARY

Dynamic and dedicated professional with a decade of diverse customer service expertise, eager to embark on a new challenge and further amplify skills. Demonstrates a robust background in conflict resolution, adept at handling multiple tasks in fast-paced settings while ensuring consistency & quality. Recognized for fostering strong customer relationships through empathy and professionalism. Proficient in intricate data collection and software navigation. Possesses independent decision-making ability and sound judgment, consistently contributing to team and organizational success.

SKILLS

Exym

Salesforce

Cal-Connect

Google Workplace

Microsoft Office Suite

Conflict Resolution

Communication

Customer Service Management

Multitasking & Prioritization

Critical Thinking & Problem Solving

EDUCATION

Certified Holistic Health Technician

Mueller College of Holistic Studies - San Diego, CA

Associate of Applied Science Psychology

Saddleback College - Mission Viejo, CA

CERTIFICATIONS

ASTHOS Contact Tracer

Covid-19 Case Investigator, AM TRACE

Registered Behavior Technician # BACB577368

Phlebotomy CPT, CERT-M9T2G2W4

CA Mandated Reporter CERT-00655806

PESI-Suicide Prevention/Treatment Strategies

CPI Crisis Intervention #NCI2DS3FCO

PESI-Trauma Informed Care w/ SUD

EXPERIENCE

June 2020- February 2023

Case Investigator/Contact Tracer- AM,LLC Remote, CA

Served as the primary point of contact, handling both inbound and high volume outbound calls to notify individuals of positive/probable/suspected COVID-19 diagnoses, ensuring prompt verification of receipt. Conducted thorough reviews of clinically documented and patient-reported COVID-19 symptom histories to determine the infectious time-frame, adhering to local protocols.

Utilized comprehensive contact tracing software to meticulously document patient demographics, symptom onset dates, diagnoses, clinical courses, and underlying medical conditions.

Identified and investigated potential contacts within various settings (e.g., household, workplace, retail) during the contact elicitation window, initiating further investigation as necessary.

Inputted data into health department contact tracing and CMR surveillance systems, meticulously following protocols to ensure completeness, accuracy, and compliance with HIPAA guidelines.

Assessed patients' ability to safely and effectively self-isolate, identifying and addressing barriers to necessary interventions, and facilitating appropriate referrals for essential resources such as water, food, and prescription medicines.

May 2013 - February 2020

Center Director/Program Director- Jenny Craig Mission Viejo, CA

Spearheaded a 20% improvement in sales, management, and operational efficiency by conducting comprehensive analyses to identify and address areas requiring enhancement.

Drove the achievement of location revenue, client base expansion, and profitability targets through strategic initiatives aimed at enhancing brand visibility and reputation.

Managed all aspects of service and billing operations, including scheduling and overseeing labor hours, while ensuring optimal utilization of offers, programs, and discounts to maximize customer satisfaction. Implemented innovative strategies to attract new clientele and foster repeat business, resulting in sustained revenue growth and enhanced customer loyalty.

January 2011- February 2013

Behavioral Health Technician - Autism Intervention Services Lake Forest, CA

Provided direct support to children and young adults on the autism spectrum by implementing evidence-based teaching strategies, including Natural Environment Teaching (NET) and Discrete Trial Training (DTT), rooted in Applied Behavior Analysis (ABA) principles.

Collaborated with multidisciplinary teams to develop and execute individualized behavior treatment plans tailored to each client's unique needs and goals.

. Maintained detailed documentation of client progress and behaviors, regularly meeting with the team to review and adjust treatment plans as needed, ensuring consistency and efficacy of interventions

. Demonstrated strong interpersonal skills and empathy in interactions with clients and their families, fostering trust and rapport to facilitate successful therapeutic outcomes.

December 2005- December 2010 Laguna Hills, CA

Construction Defect Claim Litigation Administrative Assistant to President/CEO - TBA, Inc

Facilitated seamless communication within the organization by preparing and editing various documents, including letters, reports, memos, faxes, and emails, while ensuring the confidentiality and integrity of all documentation and data.

Streamlined company operations by developing and implementing innovative digital filing and organization practices, resulting in increased efficiency and cost savings.

Played a pivotal role in the preparation of legal materials by coordinating the creation of PowerPoint presentations containing photo evidence and Excel spreadsheets documenting HVAC, plumbing, and electrical field data for use in depositions and trials.

December 2000 - October 2005

Front/Back Office Chiropractic Assistant - Vista Chiropractic Mission Viejo, CA

VOLUNTEER WORK

Mental Health Volunteer- The Priority Center 2017-2018

Offered rehabilitation services aimed at improving, maintaining, and restoring clients' functioning, promoting their overall well-being and quality of life.

Demonstrated proficiency in utilizing CMR software to document provided services for case management and billing purposes, ensuring compliance with HCA and HIPAA guidelines.

Engaged in regular consultation, conferencing, and coordination with the interdisciplinary team to optimize client support fostering a client-centered approach to mental health services delivery.

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