Customer Service Support
Resume:
LOVELY REBULA
*** *. **** *** **. San Roque, Marikina
******.******@*****.***
Customer Service/Admin VA, ADVANCED
VA working from (Philippines)
Detail-oriented worker with experience in Appointment Setting and Admin Assistant with a. Strong customer service and communication skills.
What makes you stand out?
I always work with Integrity and professionalism. I expressed my dedication and accept work critic to improve myself and my working etiquette. I always prepare and its easy for me to adopt for innovation and new knowledge and trainings.
Availability:
40 hours 10AM - 8PM EST
Skills and Software:
1. Customer Service (12 years)
Gmail (14 yrs.)
Dropbox (2 mos)
Skype (10 yrs.)
Slack (3 yrs.)
Citrix (6 yrs)
SAP (3 yrs)
CID (2 yrs)
Fresh Desk (3 mos)
Zendesk (3 yrs)
Hubspot (2 yrs)
2. Appointment Setter - (1 yr)
Google Spreadsheet (2 yrs.)
Calendar Management (1 yrs)
Whatsapp (3 yrs)
Inside Sales (1 yr)
Google Hang out (1 yr)
3. Admin Assistant/Concierge - (6 months)
Kashmoo (6 mos)
Slack (6 yrs.)
Docusign (6 mos)
Google Hang out (1 yr)
Company Name: 20Four7VA
Address: 2006 Pony Island Lane Berlin, MD 21811
Position: Customer Support
Inclusive Dates: March 3, 2022 - present
Job Description:
Customer service support through Email and live chat for Multi Branded Account
Updating customer’s account information
Tracking Shipment, Providing ETA of the order
Process Refund
Process New Order
Account verification, Updating customer with changes in shipment
Providing satisfactory customer support.
Company Name: Tribute.Co
Address: San Diego, CA
Position: Customer Support/Concierge
Inclusive Dates: May 18 2020 – April. 29, 2022
Job Description:
Answering chat and email
Updating customer’s account and editing video as per request
Editing photos and music.
Providing ETA of the order
Providing satisfactory customer support.
Company Name: Service Response Partners
Address: Irvine, CA 92614
Position: Customer Support
Inclusive Dates: May 3, 2019 – November 30, 2019
Job Description:
Answering chat, email. Phone calls.
Make sure that KPIs are met
Update customer’s account, topping up, process credit and refund
Provide resolution to customer’s grievance/complaints
Troubleshooting
Providing satisfactory customer support.
Company Name: Barbizon Modeling
Address: Tampa, Florida
Position: Appointment Setter
Inclusive Dates: May 11, 2018 – July 21, 2019
Job Description:
Customer service inbound and outbound calls
Scheduling appointment, sending confirmation and VIP pass thru SMS and email
Follow up call for a reminder
Company Name: The Results Manila Inc
Address: Ortigas, Pasig City, Philippines
Position: Customer Support / Telesales (Wellcare/Sprint)
Inclusive Dates: Sept 22, 2014 – June 26, 2018
Job Description:
Answering Incoming and Outbound calls, emails and chats.
Offering and closing deals and make sure that customers know how awesome the brand is.
Understanding the training and utilize it on every calls.
Follow up call for a reminder
Make sure that KPIs are met
Certifications, Licenses & Trainings Completed
VA Training Roadmap: Administrative Track AT4
Civil Service Professional Examination
Civil Service Sub Professional Examination
Education
Masteral Degree in Education Management
Bachelor’s Degree in Office Administration
I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.
LOVELY REBULA
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