LOVELY REBULA

*** *. **** *** **. San Roque, Marikina

+639*********

ad43al@r.postjobfree.com

Customer Service/Admin VA, ADVANCED

VA working from (Philippines)

Detail-oriented worker with experience in Appointment Setting and Admin Assistant with a. Strong customer service and communication skills.

What makes you stand out?

I always work with Integrity and professionalism. I expressed my dedication and accept work critic to improve myself and my working etiquette. I always prepare and its easy for me to adopt for innovation and new knowledge and trainings.

Availability:

40 hours 10AM - 8PM EST

Skills and Software:

1. Customer Service (12 years)

Gmail (14 yrs.)

Dropbox (2 mos)

Skype (10 yrs.)

Slack (3 yrs.)

Citrix (6 yrs)

SAP (3 yrs)

CID (2 yrs)

Fresh Desk (3 mos)

Zendesk (3 yrs)

Hubspot (2 yrs)

2. Appointment Setter - (1 yr)

Google Spreadsheet (2 yrs.)

Calendar Management (1 yrs)

Whatsapp (3 yrs)

Inside Sales (1 yr)

Google Hang out (1 yr)

3. Admin Assistant/Concierge - (6 months)

Kashmoo (6 mos)

Slack (6 yrs.)

Docusign (6 mos)

Google Hang out (1 yr)

Company Name: 20Four7VA

Address: 2006 Pony Island Lane Berlin, MD 21811

Position: Customer Support

Inclusive Dates: March 3, 2022 - present

Job Description:

Customer service support through Email and live chat for Multi Branded Account

Updating customer’s account information

Tracking Shipment, Providing ETA of the order

Process Refund

Process New Order

Account verification, Updating customer with changes in shipment

Providing satisfactory customer support.

Company Name: Tribute.Co

Address: San Diego, CA

Position: Customer Support/Concierge

Inclusive Dates: May 18 2020 – April. 29, 2022

Job Description:

Answering chat and email

Updating customer’s account and editing video as per request

Editing photos and music.

Providing ETA of the order

Providing satisfactory customer support.

Company Name: Service Response Partners

Address: Irvine, CA 92614

Position: Customer Support

Inclusive Dates: May 3, 2019 – November 30, 2019

Job Description:

Answering chat, email. Phone calls.

Make sure that KPIs are met

Update customer’s account, topping up, process credit and refund

Provide resolution to customer’s grievance/complaints

Troubleshooting

Providing satisfactory customer support.

Company Name: Barbizon Modeling

Address: Tampa, Florida

Position: Appointment Setter

Inclusive Dates: May 11, 2018 – July 21, 2019

Job Description:

Customer service inbound and outbound calls

Scheduling appointment, sending confirmation and VIP pass thru SMS and email

Follow up call for a reminder

Company Name: The Results Manila Inc

Address: Ortigas, Pasig City, Philippines

Position: Customer Support / Telesales (Wellcare/Sprint)

Inclusive Dates: Sept 22, 2014 – June 26, 2018

Job Description:

Answering Incoming and Outbound calls, emails and chats.

Offering and closing deals and make sure that customers know how awesome the brand is.

Understanding the training and utilize it on every calls.

Follow up call for a reminder

Make sure that KPIs are met

Certifications, Licenses & Trainings Completed

VA Training Roadmap: Administrative Track AT4

Civil Service Professional Examination

Civil Service Sub Professional Examination

Education

Masteral Degree in Education Management

Bachelor’s Degree in Office Administration

I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.

LOVELY REBULA

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