MARSHA RANDALL

ad439w@r.postjobfree.com linkedin.com/in/marsha-randall

Raleigh, NC 408-***-****

CAREER HIGHLIGHTS

● Professional Background:

● Over 10 years of Corporate Business Operations and Leadership experience with Google, Google Fiber, and AT&T

● Finance Operations Transformation Manager at Google / Alphabet:

● Spearheaded transformative initiatives in Alphabet's global finance operations

● Achieved 22% reduction in operation costs via process improvements

● Reduced end-to-end process cycle time by 14 days

● Implemented process changes resulting in a 40% reduction in vendor support headcount

● Regional Project Management for Google Fiber:

● Managed the relocation of fiber for Google Fiber internet services

● Successfully transitioned relocation construction from mix use vendors to dedicated relo vendor

● Reduced construction costs, improved quality of work and on time completion rate

● Mitigated risks, elevated project delivery, and streamlined the end to end process KEY AREAS OF EXPERTISE

● Operations Management

● Finance Management/Analyst

● Program & Project Management

● Process Design & Compliance

● Data Analysis & Budget Forecasting

● Vendor Management

● Risk Compliance & Mitigation

● Contract Writing, Negotiation Management

PROFESSIONAL EXPERIENCE

Google Alphabet • Mountain View, CA

Global Operations Manager/Process Analyst May 2022 – Present Accomplished business operations leader with expertise in finance, vendor operations, and management for Alphabet, overseeing cross-functional teams in process, finance, and software design projects aligned with Google Global Standards. Proactively manage budgets, conduct data analysis, and drive operational diversity and global growth, presenting key findings to executive leadership and contributing to global strategic initiatives. Serve as the Product Owner, SOX Control Owner, and Project Manager, conducting regular audits, managing vendor talent onboarding and performance, emphasizing ownership to prevent efficiency loss and mitigate risk. Execute revisions to DTPs and operational processes, ensuring end-to-end quality and scalability for business operations. Demonstrate proficiency in maintaining compliance with global tax, legal, safety, and regulatory standards.

● Conducted audit of processes and enacted improvements that increased efficiency of vendors by 40%

● Developed AI automation and process improvements that resulted in reduced cost of operations by 22%

● Redesigned workflow processes to reduce work cycle time from 20 days to 6 days over the span of 1 year

● As SOX Control Owner, enacted automation and design improvement initiatives, achieving 0 deficiencies

● Led multi-phase launch of first-party customizable software to support global transition from a third-party system with multiple negative financial, legal, and tax dependencies.

● Proficient in SAP, Salesforce, Smartsheet, Asana, Dropbox, Google Workspace & Microsoft suite of tools Google Fiber • Durham, NC

Regional Technical Operations Manager August 2021 – May 2022 Led vendor teams who relocated fiber optic facilities across Raleigh, Charlotte, and Atlanta, overseeing the process from design to completion as the Project Leader. Functioned as the Product Owner, negotiating their contracts for relocation construction work, managing funding strategies, invoicing, budgets, HC forecasting, contract obligations, and quality control. Adeptly coordinated initiatives and cultivated strong stakeholder relationships, collaborating with city and municipal management.

● Initiated strategic vendor consolidation: Transitioned from shared to dedicated vendor support for relocations, streamlining operations across three markets. This approach significantly reduced construction costs, enhanced quality, and improved safety region-wide.

● Financial Stewardship: Meticulously determined funding and personnel requirements, consistently achieving on-budget project completions, showcasing a commitment to financial efficiency and resource optimization

● Accountability Measures: Spearheaded the transformation of the quality assurance process by managing contractor accountability, Service Level Agreement (SLA) compliance, and adherence to rigorous quality and completion metrics

● Data-Driven Decision-Making: Conducted thorough data analysis, construction quality control, and comprehensive reviews of metrics, standards, and SLAs, contributing to informed decision-making and continuous process improvement initiatives

Google Fiber • Durham, NC

Technical Operations Manager March 2020 – August 2021 Managed vendor operations for Raleigh-Durham region. Served as RDU DIR Program Manager, managing finance, budget, cost analysis, metrics, and forecasting. Managed training on new products and processes. Cultivated relationships with city management.

● Managed vendor training for contractual obligations and quality adherence procedures

● Increased efficiency of DIR by direct vendor training, implementing system and process improvements

● Assumed responsibility for escalations to mitigate risks and ensure customer satisfaction AT&T • California

Network Operations Manager April 2015 – March 2020 Managed projects and Union personnel who work in central offices, data centers, outside installation, and maintenance crews working on telecommunication facilities. Oversaw planning, budget, vendor selection, and team management. Trained, mentored, and motivated multiple teams with various titles to ensure policy, standards, and regulatory or OSHA compliance.

● Implemented national business initiatives as a Think Tank Leader under my VP

● Improved metric results with my teams performance & decreased operations cost by 15% YoY

● Earned Exceeds Manager Awards for 2016–2018 and 2020 AT&T • San Jose, CA

HICAP Network Specialist May 2008 – April 2015

Designed, installed, and maintained communications network components such as fixed wireless networks, central office switching, circuit/transmission, radio, buried cable, optical carrier equipment, and ISP facilities. CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Project Manager Professional Certificate Google / Coursera 2022 Foundations of Project Management Certificate Google / Coursera 2022 Big Data Analytics Harvard Business School / Online 2018 Leadership Management Certificate Harvard Business School / Online 2015 EDUCATION

Harvard Business School Online • Boston, MA

Leadership Development Program

University of Phoenix Online • Phoenix, AZ

Business Management

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