Business Office Manager The Reserve at Peachtree City August 2022-December 2023

Led and motivated a team of 60 employees through supervision, training, and coaching.

Coordinated payroll, managed payments, administered bonuses, and processed garnishments.

Managed workers' compensation and unemployment claims.

Organized on-campus events, community appearances, and fundraising events.

Coordinated with Marketing directors to develop and maintain an enterprise database.

Attended daily meetings with department heads to discuss current census, admissions, discharges, and residents.

Conducted resident orientations, tours, and ensured proper completion of move-in paperwork.

Billing Analyst DS SMITH April 2023-August 2023

Generated and posted approximately 50 invoices daily.

Created monthly cash logs, balanced daily to the General Ledger checks.

Established relationships with internal customers and addressed inquiries regarding invoices.

Monitored unallocated reports, applied misapplied/unapplied funds daily.

Assisted the collections team in researching unapplied payments.

Performed other projects and assignments as necessary.

Business Office Manager Heartis Senior Living May 2018-January 2022

Led and motivated a team of 85 employees through supervision, training, and coaching.

Coordinated payroll, managed payments, administered bonuses, and processed garnishments.

Managed workers' compensation and unemployment claims.

Organized on-campus events, community appearances, and fundraising events.

Coordinated with Marketing directors to develop and maintain an enterprise database.

Attended daily meetings with department heads to discuss current census, admissions, discharges, and residents.

Conducted resident orientations, tours, and ensured proper completion of move-in paperwork.

Credit Associate Zep Inc August 2016-August 2019

Resolved customer issues and concerns related to outstanding Accounts Receivable (AR) balances.

Conducted research and evaluated the creditworthiness of newly established accounts.

Reviewed coded reports and collaborated with representatives to collect past due balances.

Maintained communication with customers regarding past due balances.

Enforced credit policies, including implementing credit holds and managing tax exemption certificates.

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Lotus Notes, Paychex Flex

ADP (Automated Data Processing), SAP (Systems, Applications, and Products)

Oracle, Paychex Flex

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